Dear Sir,

Myself Vikas Gupta. I have ordered purchase of Mobile Phone model e71 PRO + Free Bluetooth through Naaptol. Order No. is 357930 . I received delivery of said mobile phone on 8th May, 2010 .

First thing is that Naaptol is a fraud company as it is telling the customer wrong price of the item that is available at much cheaper price. and second thing my blutooth headset is not working so they told that its not their responsibility and third thing is i have not received my free gift that is wrist watch.

I called to customer support department on 9223516148 on 9th May, 2010. Representative (Customer support executive) asked me to go and visit at Mobile Service Centre, if they asked for service, don't give piece for servicing, call us back. and if it will not work well they will replace it.

I called back to on 18th May, 2010, he told me that, they told me that as its a free gift so they will not replace it. ad they cut my phone when i told them that i will take legal action.

Vendor Details as per Invoice are as follows :

Adinath Trading Company
VAT No. : 279306082074 V
Invoice No. : 2043801
Seller Ref. No. : 357930

I feel very sad about this, new mobile phone getting this trouble in just two days!!


I am waiting for favourable reply. If you need any more details from my side, please feel free to call me.



Regards,


Vikas Gupta
09930605762

Dear Mr. Gupta,

We regret the inconvenience caused to you. We are happy that you have selected Naaptol for your valuable shopping.


As you have mentioned in your complaint that the free watch missing in your product. We have escalated this issue to the respective vendor and after checking your Naaptol account, I've found that the free watch has been delivered to you.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.