Dear Sir

I am an unfortunate and a poor user of Sony Ericsson Mobile phone who is being harassed by your service center in New Delhi, India.

I will request you to please help me.

"I have purchased one SOny Ericsson P1i on 5th May 2009 from Cariano Telecom for a huge 19500/-(rs nineteen thousand five hundred only).

all my friends were insisting that I should go for a NOKIA if I am spending that much but still I trusted Sony and invested in that. But after the painful experience, I think they were right. Even they have the right to tease me and they do.

My handset started giving few pronlems like loosing network very often and display also used to go blank.

I deposited the handset in your service center RT Outsourcing Ltd. situated at District Center, Janak Puri, New delhi on 13/March/2010 vide workorder no SE310RJK11547 and after 20 days I recieved it back on 03/April/2010

It was still with same problems with an added problem that mt memory card was also not working now.

I deposited the handset back again on 24/April/2010 vide workorder no SE310RJK12423

When on last friday I went to service center, I was shoked by the rudeness of service center in telling me that the handset will not be covered under warranty since LCD was broken.

I was in a fix since after 1 month of depositing the handset your expert engineers came to know that LCD was broken of a WORKING HANDSET which was handed over to your service center in prefectly working condition.

I am left with no option and choice except to speak to higher authorities like you and update you regarding the FRADULENT PRACTICES being followed by your service centers.

I will request you to immediately look into the matter and I will like you to help me on 2 things

1. I want an apology fron Service Center for the fraud and harrasment done to me
2. I will now not take this handset model (P1i) since your service center has told me that the model is OBSELETE and that no parts are available for repairing.

Waiting for reply
Kamil

9582827418

Dear Sir

I am an unfortunate and frustated as i am helpless as this is for the second time i am disappointed by using sony ericsson phones(in past i ahve used w300i) .

I will request you to please help me.

"I have purchased one SOny Ericsson Black U1i on 06 th Feb 2010 from for a huge 30000/-(rs nineteen thousand five hundred only) from ambika enterprises Sco 42,Sec 11,Panchkula,HR

all my friends were insisting that I should go for a NOKIA if I am spending that much but still I trusted Sony and invested in that. But after the painful experience, I think they were right. Even they have the right to tease me and they do.

My handset started giving few problems like automatically getting switched off the very second day i.e 8th Feb i went to service center in panchkula where they updated the software and returned my phone same time in few hours.

After 6 months again one day i.e. 6th Aug my cellphone got automatically switched off but i was able to switch it ON manually.I was no other option to move to nearest serviice center (Chintpurni Cell solution sco 37 sec 11,Panchkula) where i deposited the phone on 07th august.
Then i went back on Monday i.e.9th Aug and stilI they were not able to find out the problem and replied that we have updated services ..then also mobile is not working.
i waited another day ..got the same reply..I asked him for replacement within waranty period but they refused .
When on 11th AUG I went to service center, I was shoked that the handset will not be covered under warranty since LCD was broken.It was mishandled by the service center people.
I was in a fix since after 5 days of depositing the handset your expert engineers came to know that LCD was broken of a WORKING HANDSET which was handed over to your service center in perfectly working condition.
I took my phone back on 12th august as i was in shock.

But now i am thinking that I am left with no option and choice except to speak to higher authorities like you and update you regarding the FRADULENT PRACTICES being followed by your service centers.

I will request you to immediately look into the matter and I will like you to replace my phone as its just been 6 months only.Else please advice.



Waiting for reply.
Hetasha

9872355801