Dear Sir
my nokia 5800 cell phone's touch screen is not working.i go nokia care at gulati communications F-12 bhagat singh market,near gole market new delhi on 16 sep 2010 and my job sheet number is :222433527/100916/32.the terget of cell phone delivery on 23 sep 2010.on 25 sep 2010 i go to nokia care the exeutive said the cell phone is not repaired u come on 29 sep 2010 and he also write on my job sheet with signature handset deliverd on 29 sep 2010.executive name is harish and mobile number is 9540563304.today i recive a call from gulati communications my cell phone is not repaire uyou come on 6th of oct 2010.please help me i have no another cell phone to use my number has off from 16 of sep 2010.please do some action i m in very problem please help me sir.

Mohsin Khan

Respected Sir,
My name is Siddharth handa, & i bought a handset Nokia 5800 Xpress Music in December 2009.After using it for 4 months I starting facing problem in my handset in April 2010.From the very first day after i showed my phone to nokia service centre @ kotla mubarakpur. They told me that my handset is waterlogged & it will be repaired only if i pay to them. Then i went to patel nagar service center to confirm the problem occurring in my handset as i bought my handset from nokia priority dealer which is located at Patel nagar.
But they told me some totally different problem, that my handset is not up to date that's why it's creating problem. They kept the handset for 2-3 days for the formatting purpose & when i got my handset back suddenly i found that the display of my handset is not working properly. Again i left my handset & this time they took 2 weeks to repair my handset.
After 2 weeks i got my handset back & what a coincident that again after using it for 3 months i again starting facing problem & this time the phone censor is not working. Again i went to service center in patel nagar & again i heard the same thing from the servicemen there that again my handset is waterlogged.
But nor the first time neither the second time it was my fault in getting my handset waterlogged. But company refuse to agree with me in this point. They force me to pay Rs 1000/- so that they repair my handset. I was reluctant to pay it but I'd paid so that at least I'll get my handset back with no defect in it. But I didn't know that after paying Rs1000/- I won't get my phone back. From 21stAugust my handset is lying with the service center, they called me 3-4 times by saying that my handset is get repaired & you can take back your handset, but each & every time I found that my handset is not working properly.
Kindly look into this matter so that a consumer/customer won't get exploited by the Manufacturer/Company.

My first job sheet no is 213433527/100410/19 & the the date was 10th
April 2010. The second job sheet no is 014 & the date was 21st August
2010.the third job sheet no is 106. The IMEI no. pf my handset is
354182022844920
name of the service center where my handset is lying from 21st August is
ONE TOUCH COMMUNICATION (NOKIA CARE CENTRE) BUNGLOW NO.02, MAIN PATEL
NAGAR ROAD, IN FRONT OF METRO PILLAR NO.229. WEST PATEL NAGAR,
DELHI-110008, PH NO OF SERVICE CENTRE 01145041900,01169417196
MY ALTERNATE NO. +919953619425, 9711117941