Letter No. 01 Date:10.06.2010







To,
The Customer Care Executive
Samsung India Electronics Pvt. Ltd.
7th and 8th floor, IFCI Tower, 61 Nehru Place
New Delhi-110019, India



Sub:- Negligence in replacement of defective Mobile Handset



Ref:-Model No.-SAMSUNG DUOS C5212(GT-C5212WBAINS), Color-Shadow Blue,
Serial No. *353350/03/284076/3*, Month and Year of manufacture-Feb,2010.



Sir,

With reference to the above mentioned product of your Company I wants to draw your kind attention to the above mentioned subject matter as because from very early I have always used all the product of your Company with the thinking and surety that, your products and Customer Service are the best among all other Brands. And for the same on dt:09.05.2010, I have also purchased the above mentioned product from PREETI ENTERPRISES, Main Road, Gudhaku Line, Rajnandgaon (Tin No.-22723604009) vide Memo No.151. On the next date due to apparent sound problem in the same product I returned the same to the concerned Dealer to rectify it but till now i.e. dt.10.06.2010 neither the same has been rectified nor the product has been replaced. For the same I have also approached the Concerned Service Centre of your Company but in the vein. So, this request upon you to kindly make necessary arrangement to replace the above mentioned defective product as early as possible otherwise I have no other way but to stop using your Electronic Durables and finally have to approached the Consumer Redressal Forum.




Thanking You. Yours sincerely,

SD/

Dayaram Makwana
At-Bus Stand Road, Pancha BHai Chall
P.O.-Kailash Nagar, Rajnandgaon
Chattisgarh, Pin-491441

SIR THERE IS NO RESPONSE FROM THE ABOVE MENTIONED COMPANY ALSO AFTER 10 DAYS OF COMPLAIN IN THE COMPANY WEBSITE AS GIVEN IN THE MOBILE HANDSET BOX.