Dear Sir,

Myself Nilesh Ganesh Ajgaonkar. I have ordered purchase of Mobile Phone model Boss e Phone 3300 through Naaptol. Order No. is 353245 Dt. 01.05.2010. I received delivery of said mobile phone on 4th May, 2010 at 5.25pm.

My Instrument has got Screen Display problem. 4th May, 2010- after inserting SIM card and Battery Two Horizontal White Lines appeared on screen. on 5th May, 2010 Three Horizontal White Lines appeared on screen. Now nearabout 8 Horizontal lines appeared and 1 verticle line is ther. These lines are permanant, while going any menu.

I called to customer support department on 9223516148 on 5th May, 2010. Representative (Customer support executive) asked me to go and visit at Mobile Service Centre, if they asked for service, don't give piece for servicing, call us back. I called back to Mr. Sayyed Shaibad on 5th May, 2010, he told me that, you will received call from our office within 48 hours and they will give address for which you have to courier above said defective piece.

Vendor Details as per Invoice are as follows :

Krishna Traders
VAT No. : 279030605735V
CST No. : 279030605735C
Invoice No. : 2029278
Seller Ref. No. : 353245

I feel very sad about this, new mobile phone getting this trouble in just two days!!

I mailed to which I sent on 5th May, 2010. As on date I didn't receive any reply against this mail. Even I didn't get any call from Naaptol side.

Every time I called, I got reply that System is down, call after half an hour.

Till now I spoke with five different persons namely -

1) Mr. Sayeed Shaibad
2) Anil Ghode
3) Lalit Nalawade
4) Sabin Shekh
5) Forgot name - one lady.

I am waiting for favourable reply. If you need any more details from my side, please feel free to call me.



Regards,


Nilesh Ajgaonkar
9820144752 / Alternate cell no. 9819183518

SUBJECT : DEFECTIVE PIECE SUPPLIED OF BOSS ePHONE 3300 VIDE ORDER NO : 422688 DATED 25/5/2010

I HAD BOOKED AN ePHONE OF BOSS COMPANY MODEL ePHONE 3300 ONLINE. I WAS SUPPLIED A PACKAGE ON 26/5/2010 FOR WHICH I HAD PAID RS 3999 + RS 200, TOTAL RS 4200 FOR THIS PACKET. FOLLOWING SERIOUS COMPLAINTS WERE FOUND WHEN I OPENED THE PACKET.THIS IS TO INFORM YOU THAT I HAVE BEEN SUPPLIED A FULLY DEFECTIVE PIECE OF ePHONE 3300 VIDE ORDER NO 422688.

BELOW ARE THE SERIOUS COMPLAINTS FOR THIS PHONE AND IT HAD BEEN ALREADY BROUGHT TO THE NOTICE OF YOUR CUSTOMER CARE EXECUTIVE MR JITENDRA ON DATED 26/5/2010.

1.PHONE IS SHOWING THE ERROR MESSAGE ABOUT THE BATTERY ONLY WITHIN FEW MINUTES OF CHARGING AND EVEN AFTER KEEPING IT FOR LONG TIME THE BATTERY IS NOT GETTING CHARGED EVEN 25% OF THE TOTAL.

2.THE GUARANTEE CARD RECEIVED IN THE PACKET SHOWS THE DATE OF PURCHASE OF JAN 2010. WHILE I HAVE PURCHASED THIS PHONE ON 25/5/2010 AND WAS DELIVERED TO ME ON 26/5/2010.IT CLEARLY SHOWS THAT THE PHONE YOU HAVE SUPPLIED ME IS 5 MONTHS OLD PURCHASE FOR WHICH GUARANTEE PERIOD WILL BE EXPIRED WITHIN ONE MONTH OF MY PURCHASE.

3.AS DEFINED AS AN ePHONE, NONE OF THE INTERNET BASED FUNCTIONS ARE WORKING.

4.AS DEFINED AS A DUAL PHONE, THE SECOND SIM CARD SLOT IS NOT WORKING AT ALL.

THIS IS A VERY SERIOUS MATTER AS WE PAID THE FULL VALUE OF OUR PRODUCT AND WE GOT A DEFECTIVE PIECE.

WE NOW REQUEST YOU TO REFUND US THE FULL AMOUNT OF THE PRODUCT OR WE WILL BE FORCE TO TAKE SERIOUS LEGAL ACTIONS TO RECOVER THE AMOUNT WE PAID FOR OUR PRODUCT.

IF WE DO NOT GET OUR REFUND BACK OR ANY REPLY IN WRITING WITHIN THE PERIOD OF 2 DAYS, WE WILL BE FORCED TO GO FOR COMPLAINT WITH CONSUMER PROTECTION COUNCILL AND WILL NOT RESPONSIBLE FOR ANY CONSEQUENCIES THERE AFTER.

THANKS & REGRADS


AAKASH BHATIA (Freelance Press Reporter / Member - Consumer councill of Ahmedabad)

C 162, SARVODAYANAGAR PART 3, GHATLODIA
AHMEDABAD - 380 061, GUJARAT , INDIA

PHONE : +91-79- 65219660 / 27604364
MOBILE : ( 0 ) 9427060954
E MAIL : aakash18@hotmail.com

Dear Mr. Ajgaonkar,

I would like to apologize for the inconvenience caused to for the purchase of Boss e Phone 3300 from Naaptol. We are working on to improve our service, so you would not face any inconvenience in future.

After checking your Naaptol account, I've found that the product has been replaced and redelivered to you on 16/06/2010.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.