this is shrenik shah

samsung mobile customer caRE is providing worst service........they are not answering me properly.........i have submitted my mobile 10 days ago but still the problem is not solved............they are just making exuses to esacpe frm the trouble of solving my mobile...............................i have that i get a immediate response from you guys.............

Dear Sir,
I am very sorry to say these language to you, your services not good and i am very disturb to buy samsang mobile because your service centre situsted in baddi, Poor response.

samsung star white touch screen not working for last one month i visited on samsung service center near sec 10 gurgaon. they said sir plese come after 7 days and u will get new touch screen but i m visited every week after seven days i asked to the service center manager mr. Ashraf then he told me that u have to be submit ur mobile hand set and at the time of my first visit service center executive told me sir u can take ur mobile handset with u we will tell u after seven days now my one month complete and i didn't received any touch screen i dont no why they r not taking me seriously.

Ihave purchase my mobile from mobile store i an a half month back from day 1 it was hanging and tower week but no one rectified nor mobile store nor service center people model duos w259

Sanjay Choudhary
9330116888

Hello Sir,
I want to tell you that I purchase a samsung mobile Air Force Road, Dabua & Jawahar Colony on 14-09-10 form Bhagwati Communication. After two days the mobile screen is not working. When I went to the shop to replace the mobile the said to me that they can not replace. Then I went to the sumsung service center, Address Maa Durga Electronics, 5 B /BP. NIT, Faridabad. Now I want to that the consumer court take a action against them.


Thanx & Regards,
Satish Dholakiya
Email ID - satishdholakiya@yahoo.in
Mobile No.9971618832, 9311063131

I have purchess a new handset in samsung champ, after two month but till working this cell automatically display the messas on pc conect then i went the samsung gallary at bhandup (w) Dreem mall for problem s but they not soul any problem ,now beffore one month problem what i can i do? i want a goving comsumser court for my case to you take any dissision and replay me on satyapalchakre@gmail.com/ and satyapalchakre@yahoo.com 7276648352 mobile IMEI NO.IS 353341/04/125610/9

Hello Sir,
I whould like to inform you two month back I purchase a samsung corby mobile but my mobile has been theft dated 24-09-2010.Can you help me and guide me for track my mobile.
model : samsung corby 3653-2
IME No. : 358040/03/111146/5


Thanks & Regards
Adesh Kumar
Kashipur, Distt Udham Singh nagar (uttrakhand)
Mob. 09719352033
Email : adesh.kumar@yesbank.in

Respected sir,
i am very disappointed from the service provided by ur customer care.I am a tech student from nit srinagar.I have a model of samsung metro S3500 .BUT It started showing problem in 1 year only.Its Keypad has become functionless,n LCD display is not working.Whenever i plug in my charger only black screen appears.Dis problem is not only with myself but also with my all other batchmates who have same model.From dis one can easily predict how long da mobile phone will last.
I only want to know the answer tat wether my mobile phone wil work like previously or not.The situation is so worse in kashmir that it is not possible to go everyday at LAL Chowk SAMSUNG CUSTOMER CARE.Sir please pay attention to my letter just give me a reply wether i hung over the same model or i should purchase a new one.
thanking you
mail me at-sanjaysuman90@gmail.com
contact no-9796556726

Hi,
I've got a samsung jet since last September and must say that I'm not at all pleased with it (and I can't afford a new mobile so I'm stuck with it).
In fact the problem is not the Jet as its hardware is quite good but it's its really crappy OS and the fact you don't support your customers.
The samsung OS sucks, you can't easily add new softwares (and when you can it's just java softwares wich are quite limited), no official updates via nps (you can update your jet firmware but you need to go on special forums to find out how to do it at your own risks).
So as you don't care about your jet customers, could you release an update so that android would run on the jet as apparently the new samsung OS, bada, can't run on the jet hardware (do you think we're that stupid).
People are already trying to run andoid on the jet, you should give them a hand if you don't want to do it yourself.
And don't tell me that the jet hardware can't run android as it's perfectly capable of it (as for bada in fact).
You should go on other S8000 forums and see how many customers are angry against you and your lack of support. Loads of people won't buy a new samsung mobile when they'll change their Jets and it's because of your attitude.
So just once, do something right for jet customers and release android on the S8000, it would be nice.

Hi,
I've got a samsung jet since last September and must say that I'm not at all pleased with it (and I can't afford a new mobile so I'm stuck with it).
In fact the problem is not the Jet as its hardware is quite good but it's its really crappy OS and the fact you don't support your customers.
The samsung OS sucks, you can't easily add new softwares (and when you can it's just java softwares wich are quite limited), no official updates via nps (you can update your jet firmware but you need to go on special forums to find out how to do it at your own risks).
So as you don't care about your jet customers, could you release an update so that android would run on the jet as apparently the new samsung OS, bada, can't run on the jet hardware (do you think we're that stupid).
People are already trying to run andoid on the jet, you should give them a hand if you don't want to do it yourself.
And don't tell me that the jet hardware can't run android as it's perfectly capable of it (as for bada in fact).
You should go on other S8000 forums and see how many customers are angry against you and your lack of support. Loads of people won't buy a new samsung mobile when they'll change their Jets and it's because of your attitude.
So just once, do something right for jet customers and release android on the S8000, it would be nice.

param
manager reliance communication
param.singh0016@gmail.com

repied by the customer care , abou the parts not availabe .it should not be expected from the co like samsung that the part not availabe as it is not a local co .

after visiting the services center it has been seen that the there is huge line over there that mean there is alot problems in the mobile of the samsung Co.

like a good market in india it should not be expecting that the customers are suffering alot with the samsung mobile .in future if not caring samsung will definatly loose customers from india .

Dear Samsung customer car team,

I am one of the clint of yours from Bhavanagar(Gujarat), I have sumsung corby model numbe "CDMA F-339"
which is I have purchase on 28/jan/2010 and now I got tacnical fult in tuch pad. I gone to your service center but there was parts are not avelable. Kindly help me as soon as possible. they are every time giving 1 week time and I am serving from last month. Which kind of services you are providing. Do the need ful as soon as possible else I have to go in Cunsumer cort.

Thanks

Vishal Upadhyay
9375235236

Sir/Madam


My samsung F -480 was stolen . Can u please help me in tracing it out???

My Mobile's IME No is::359654020721180.... i have lost on 22/10/10...I was
using airtel number 9000950250
Please reply me at srinivas.andhavarapu@gmail.com

Originally Posted by Unregistered

Hi,
I've got a samsung jet since last September and must say that I'm not at all pleased with it (and I can't afford a new mobile so I'm stuck with it).
In fact the problem is not the Jet as its hardware is quite good but it's its really crappy OS and the fact you don't support your customers.
The samsung OS sucks, you can't easily add new softwares (and when you can it's just java softwares wich are quite limited), no official updates via nps (you can update your jet firmware but you need to go on special forums to find out how to do it at your own risks).
So as you don't care about your jet customers, could you release an update so that android would run on the jet as apparently the new samsung OS, bada, can't run on the jet hardware (do you think we're that stupid).
People are already trying to run andoid on the jet, you should give them a hand if you don't want to do it yourself.
And don't tell me that the jet hardware can't run android as it's perfectly capable of it (as for bada in fact).
You should go on other S8000 forums and see how many customers are angry against you and your lack of support. Loads of people won't buy a new samsung mobile when they'll change their Jets and it's because of your attitude.
So just once, do something right for jet customers and release android on the S8000, it would be nice.

param
manager reliance communication
param.singh0016@gmail.com

sir,
l have recently purchased a SAMSUNG METRO GT S3310i. it has no application available. still it supports java. but its counterpart SAMSUNG METRO GT S3310, supports almost all software. why this?? also the photos taken with 1600*1200 resolution is not getting(saving). some black mark is coming on the screen while we take photo. also it is not possible to download any kind of file from internet on phone. please help

hi support team,

i bought the cell 3 months back after two month the network not shown then i checked the samsung serrvice center
they checked everything then said motherboard problem need to replace then i said k.

the service person tell once receive the mother board will call back. after i didnt received any call from
service person

then i called the person he said motherboard received , the next day i handedover to service center this was happened 30/10/10. then the person said u will come & collect on 03/11/10.

i called twice and confirm the service person he said ready. i reached service center at 6 O'clock and asked they said the mobile is not ready

after he said u will come & collect 8/11/10 then i called the service person 2O'clock he said still the mobile not ready we required 4 more days i,e comming thursday 11/11/10.i thought the guys are doing R &D

i dont understand what kind of support ur given to customer.

Sivakumar G

i have purchase samsung c6112 on march 26 on the same time problem have been continue hang nad booting i have go to service senter but not to satisfie my handset repair in 4 time in six month and also change pba but problem is same so i highly request to u please revert my fund to this mobile asap i am not to use samsung mobile & its product in our life its tec is very poor and at last service is very very bad

I HAD PURCHASED THE SAMSUNG CORBY MODEL GT-S3653 ON 07.07.2010 & GIVEN FOR REPAIR DUE TO SOME PROBLEM IN SMS BOX ON 11.11.2010, BUT TILL DATE I HAVE NOT RECD. ANY REPLY FROM THEM. MY WORK ORDER NO. IS WA/08691013191.
Kindly help
Vikas Sood
Baroda
9099020161

Hi,

Its been a month i have bought Galaxy5 GT-I5503 and since day three i am facing problems with standby time of my phone. More than 20 mails to Samsung support, at least 30 calls to Mobile Technical support , two visits to Service Center and numerous callbacks but the state of problem still remains the same. The call automatically gets resolved and thereafter starts a new episode. Below are some of the service requests histories:

Transaction Numbers :
2005483317
8417843211
8413855493
2005459873
2005407239
2005394022
2005499693
WA09871041033

Can i expect some professionalism in handling customer complaints. Would it be resolved ever or it would be just increase in count of resolved queries of all respective departments of Samsung and customer lying in same mess ever.

Expecting some resolution and progress.

Thanks,
Pranav
arianpranav@gmail.com

SINCE ONE MONTH AGO I HAVE BOUGHT GALAXY 5 GT-I5503 AND I AM FACING THE PROBLEM THAT IS IT'S CAN'T WORK , SO THAT I HAD CONTACT TO THE SAMSUNG SERVICE CENTER AND FIND THE PROBLEM SAY IT COULD BE REPLACE THE MAIN BOARD OF MOBILE PHONE.

WITHIN ONE MONTH IT IS HAPPEN TO REPLACE MOTHER BOARD OF MOBILE PHONE, I HAVE FACE MAJOR PROBLEM IN PURCHASING THIS PHONE, IT IS VERY BAD FOR SAMSUNG FOR NOT PROVIDING GENUINE PRODUCT.

MODEL NO. SAMSUNG GALAXY 5 GT-I5503
IMEI NO. 353658041776608
EMAIL ; d_r_rathod@yahoo.co.in
CONTACT NO. 9998974697

EXPECTING SOME RESOLUTION AND PROGRESS.

THANKING YOU,
D.R. RATHOD

i purchased a new samsung mobile B5722 on 29.07.10, here in ahmedabad, gujarat.
i missed it on 12.12.10. unfortunately i didn't activated the mobile tracker. is there any posibilities to trace my mobile. it's IMEI 358576036213889.waiting for ur reply.

i purchased a new samsung mobile B5722 on 29.07.10, here in ahmedabad, gujarat.
i missed it on 12.12.10. unfortunately i didn't activated the mobile tracker. is there any posibilities to trace my mobile. it's IMEI 358576036213889.waiting for ur reply.


E-mail:- gopali_dc7827@yahoo.com

Sir,
this to inform the company that when i went to ur company service center in Ameerpet. It was really a very dis pleasuring situation when they were not accepting the company guarantee card. when i gave previously they said my mother board was bad and they had to replace iit , than when i went today they r saying the same thing that i have to replace my mother board and company warranty card is not accepted, they said the rules have changed from this year. my mobile no is 988072976

Sir,
this to inform the company that when i went to ur company service center in Ameerpet. It was really a very dis pleasuring situation when they were not accepting the company guarantee card. when i gave previously they said my mother board was bad and they had to replace iit , than when i went today theyr saying the same thing.
my email id is vazrapurajit@gmail.com

sir,
this is to inform you that i have given my handset for service on 19october 2010, which i have bought on 20 july 2010, at my nearest samgsung service centre at ASMIT'S 19,(11/C/1), GHOSAL PARA, NABAGRAM SERAMPORE, HOOGHLY 712203. it had manufacturing defect, so they said it will get replaced. bt, more than 2 months have passed, and i am not getting any newz about my handset, everytime am going, am coming back with least hope.
i want immediate replacement of my set. i want your help in this regard.
THANKING YOU.
DEBJANI KUMAR
80/C/6 G.T. ROAD (WEST),
SERAMPORE, HOOGHLY.
PIN - 712203.
P.O. - MALLICKPARA.
Email. - kumardeb321@gmail.com

i have purchased Samsung Corby Plus on August 2010 from the date of purchase the mobile gave problems.When I approched your Service station which is situated at Lashkar Bazar, Hanamkonda Warangal, A.P the executive informed that their is problem in the mobile hand he will rectify within a week after two weeks when I inquired he said that their is problem and he said that they will return my amount as their is problem in the speaker and etc
And after some days he said that he will return the amount (ie) on 05.10.2010
STILL NOW I have not even got the amount more over the service center is closed from (15) days

So please refund my amount as I have taken the other mobile of your company

reply me on
09866311868
vasu004in@yahoo.com