Hi,

My name is nikesh kumar. This Diwali I thought to have a new cell phones rather than going for other companies I preferred Sony Ericsson and bought a New Sony Ericsson Xperia neo V (Details: IMEI no: 358517040024268) on dated 15 Oct 2011.

Here the story started, next day i found if i put this phone idle it restarted itself, and continues till the time i removed the battery and give it some rest.

I called the service center and got reply to give it to them, i handed over to them in last week of oct 2011.
(details of service center: Aisha Communication, Mountain Plaza, 1st Floor opp. Lumbini Jewel Mall, Banjara Hill Road No. 2, Hyderabad, Andhra Pradesh.)

After one week they given back the mobile set, saying the problem has been resolved. I took it to home and very next day i found the same is still happening.

Again I handed over the mobile set to the same service center as per their request on 1 nov 2011,and this time they changed the Mother Board of the handheld as per the receipt they have given back along with handheld after 1 week.
Now the Device was same but the
IMEI shows: 358517040175235 and the work order No # SE311ASH11409.

the story is not ended here. after one weeks the device started playing Hide & Seek again in the same way it did earlier.

3rd Time I handed over to them on 12 Nov @ same service center.
They have not given new work order this time the same work order No # SE311ASH11409, continued by them instead of giving a new one.

As per telephonic conversation with them on +91-9700345216, the device software has been re-installed 3rd time, and after that he asked me to collect it.

I collected it on 23 Nov 2011 (Today). I was so happy to get my New+Old +Refurbished Mobile.
but @ the same price.

Its started restarting again. The same problem is still there ,they could not rectify the reason behind it.

Now I wasted my so many hours travelling between service center & my home. wasted so much money in travelling also.

stayed without phone for 1 and the half month
I don't want this phone to be repaired anymore. I need a replacement with new same modal (Sony Ericsson Xperia neo V).

then i will submit this old phone because i don't believe on Sony ericsson now.

Seeking towards your quick and positive reply. I hope you will understand my problem and do the needful.

Thanks,
Name: Nikesh Kumar
Phone # +91-8125901412
Location: Hyderabad