Hi,

This is regards with issue of my xperia x 10 mobile which was submitted to Sony ericsson customer care on 19 September 2011 for the issue of touch screen problem and continuous hanging problem, however they have just taken my mobile for 7 days and noting to rectify the issue and returned me back with the response of no issue reported. However i have re-monitored my handset for next one month and found that my issue was not resolved.

On 16 nov 2011 i have re-submitted my handset back to them, and they finally deciede the issue with motherboard and they ensured me for replacement with new device, But they asked me again 10 days time to complete replacement process.

I was ready for replacement but after 10 days when i called them back for status update i found customer care contact number mentioned in website was not working and no body picking the call, So again i traveled again personally to customer care office.

I was totally shock after hearing response from them, Now they were denied to do replacement and even didn't rectify the issue, I thought to escalate this to next level management but customer care guys behaved so rudely and did not ready to share the manager details.

So now i have no scope level going rather then taking the legal action against them, So i have sent them legal notice on 20 December but even they not replied to notice also.

I am totally fad-up and wasted my 5 month of valuable time and faced lot of mental harassment. Please assist me to proceed further, So that at least i can get my phone replaced.
Date of purchase 20/12/2010.
IMEI no. 01237900-667689-8
please help me out, please guide me what i have to do.
Thank you

Amit singh
fmssingh@gmail.com
08800678559

This is regards with issue of my xperia x8 mobile which was submitted to Sony ericsson customer care on 26th November 2011 for the issue of some of the MP3 audio were not playing and videos recorded from mobile were not showing in video gallery instead downloaded or transferred videos were were showing, everytime if I have to see my own recorded video I have to go to photos album and out of many pic I have to select videos and then open It is not showing in video catagory. but when I submitted this issue to them then they llistened that and entered something else in their complain work sheet as hanging and menu problem.after 9 days on Dec 5 2011 they returned by saying that your touch panel is changed but the issue was same nothing happened. after coming back my phone's Earspeaker's voice distorted and for the video and Earspeaker voice problem I submitted again my mobile to the custormer care center on 31st Dec this time again they changed Board and touch panel but my video issue doesn't solved only voice problem solved, but when I cam home and put my mobile on changing then its not showing carging many times.
Everytime I take my mobile from service center instead of my problem being rectified I see a new problem has been created.
I don't get much time to go everyday to customer service center.
from Nov I'm mentally disturbed with their service and mobile issues.
How many times shall I go to service center.
My workOrder Numbers are as follows
1st Workorder SE31155111531 Date of Submission - 26th Nov 2011 Date of Return- Dec 9 2011
2nd WorkOrder SE31155111830 Date- 31st Dec 2011 Date of Submission- 31st Dec 2011, Date of Return 6th Jan 2012
Date Of puchase Jun 18 2011, place of purchase Mobile Kingdom, vashi, Mumbai.

For everytime I submit my mobile they take atleast 7 days to repair and still after that nothing happens instead new problem happens. they are just passing the time so that my mobile's warranty period will expire and then I will not able to claim anything.
I got irritated from their service and and this Xperia X8 mobile.
If they can't rectify the mistakes then its better they replace the mobile.
Please Help me with my issues.
My Mobile IMEI No is 012685004460311.
I got rid of sony ericsson service and its Mobile phone quality.

Thanks & regards
Shaid Ul Haque Emadi
7666901153, 7498311461
Navi Mumbai