respected sir
I purchased a spice mobile model no. MI 310 in the month of april 2011.I recently had a problem with the handset due to which i went to the service centre at JJcolony ,Ashok Vihar in the month of octuber.I was baffled: : to know that my handset was not in the warranty period as the employee at the service centre tells me .In addition to that he told me that my handset had a "local display" in it which was clearly changed by the hot spot it self before the phone was sold to me <it was a first hand phone>.
now according to my understanding i went to the respected hot spot at mayur vihar phase 3 from where i purchased the phone. when i purchased the phone i was given an unsealed phone but purely on the brands trust i accepted it. .
Now i talked to the store employee and he told me that they will take care of the matter .But they took more than 1 month to look into the matter and now its been two months of wage promises i dont understand what to do ..They say that their senior is not giving them any directions to proceed .
A week back they asked me to deposit the handset as they will proceed with the procedure but till date i have not been provided with the solution . i have been calling them daily to keep a follow up but they have been post****ing me .
they did tell me that they checked my handset with the service centre and verified that the display of the phone is local since i purchased it from them . But no steps taken after that
I feel absolutely cheated and have spent uncountable hours and money for redressal but no solutions
i expect my phone to be exchanged or repaired along with coverd warranty of an year
Kindly look into the matter and take neccesary actions.
Waiting for your reply
Gaurav bhardwaj
42 b pkt b sfs flats
mayur vihar phase 3
delhi 110096
contact no 9711500007
or rajiv bhardwaj :9868880351