This is a pure case of Samsung People just not ready to get the work done. I have problem on my LCD monitor display So I placed a complaint with samsung (Complaint number 8412250274) (This is my 3 th compliant id for the same problem - I haven't the records for the previous compliants) and the Samsung people who came for repairing have a cassette fitted in their minds. "We need to see the invoice of purchase of the monitor. Even if the product is under warranty without an invoice we cannot see it"

My first question is, why the Hell should i be giving you the invoice of my Purchase with my Dealer? Samsung should go and check its dealing with the Dealer using the Serial Number. How is the warranty of the product depended on the Invoice? If so is the Serial Number Useless?

U can check this: http://www.samsung.com/in/support/pr...rantyterms.htm

It clearly mentions the warranty is on Serial Number. Then why do they need the details? After that I had given the invoice copy ( took xerox copy of my invoice as they asked) but they are not ready to provide a service. They just received my complaint many ( around 6 times) and then put it in their recycle bin I supposed. They behave like a cheating service not a customer service. I am waiting to sort out this issue almost 3 months. I don't know when will I get resolved?


Hell to Customer Service!

My split ac is not working properly and i have complain several times in the samsung office but they are not responding to my complain.I am complaining regularaly for 6 months and the person named babu is not even reponding to my call.





Manish Jain
Hazaribag
Jharkhand
09471725483

Hi,

Its been a month i have bought Galaxy5 GT-I5503 and since day three i am facing problems with standby time of my phone. More than 20 mails to Samsung support, at least 30 calls to Mobile Technical support , two visits to Service Center and numerous callbacks but the state of problem still remains the same. The call automatically gets resolved and thereafter starts a new episode. Below are some of the service requests histories:

Transaction Numbers :
2005483317
8417843211
8413855493
2005459873
2005407239
2005394022
2005499693
WA09871041033

Can i expect some professionalism in handling customer complaints. Would it be resolved ever or it would be just increase in count of resolved queries of all respective departments of Samsung and customer lying in same mess ever.

Expecting some resolution and progress.

Thanks,
Pranav
arianpranav@gmail.com