Dear Consumer Forum,

I have recharged my account (9676934210) with Rs. 222 (TransID: 391155080) and Rs. 98 (TransID: 391157353) on 22-06-2011 at 08:27 AM.
After i recharged the account i used internet and all my balance (around Rs. 340) was deducted from my main balance in-spite of having an 98 Rs. internet package.

I called your customer service several times but no resolution. I am fed up calling them and posting here in hope to resolve this.

Thanks,
Srikanth Chinthala
9676934210
Hyderabad, Andhra Pradesh

Dear Consumer Forum ,

I am having serious issue with the Airtel Prepaid billing . Every once in a while 30 paise gets deducted from my account even if i am not browsing . I have cross checked and disabled all background applications .I am using Android 2.1 [Samsung Galaxy ].
I have Called Customer care at least five times in this regard and got no results. My request to get a log of the amount billed was also denied ,
Is there a procedure to get the bill log for prepaid connection ? Do I need to use RTI or does consumer rights empowers me to the details implicitly ?

Secondly I am not allowed to make calls or text although I have like 10 Rs balance .[Though the deduction from Rs 40 to Rs 10 was due to the problem mentioned ].Please provide information on how to take up the issue .I have lost faith in the customer care unit of the company and require the help of consumer forum to sort out the issue .

Thanks and Regards
Nayan

Dear Consumer Forum,


I have been calling airtel for my no. 9971100422 as in the month of may i had internet plan which is for Rs.198 and i get 3GBs of data and after that 30ps per 20KBs.
I called them up in june several times to upgrade it to the unlimited pack, but they did nit have any information regarding that and moreover i was being told the i need to have the rental plan of Rs.349 to get the unlimited GPRS plan on my phone,
I called them on 24th of June again to get this changed to 5GB GPRS plan which is for Rs.300. And when I called them after the end of the billing cycle on 27/06/2011. I inquired about the same and the rep said that i can have unlimited GPRS plan without any extra rental plan on my current rental plan which is a corporate plan of Rs.99(rental).
And now they have billed me for Rs.7,900 approx. which is way higher than my usual bill which is Rs.1,000 approx.
I have a credit limit of Rs.5,000 and i got an SMS from them when i was using my GPRS service that i have exceeded my credit limit and my phone service will be suspeneded, which was never done. and last time I check my phone and the unbilled amount was more than Rs.49,000. Ideally Airtel should have barred my service, but they did not.
And moreover there are couple of international messages they show on my bill, and i don't know whose no. is that and when inqured they simply replied that as it showing on my bill it means i have sent those meeages.
Plesae Look into the matter as I am very upset with the service and they charge for the customer service no. as well.