Dear Sir,

This is Girish.V from Chennai, Tamilnadu.

Complaint is regarding my airtel postpaid mobile number (+91-9500123803) billing. During the month of June 2011, i have requested the airtel customer care to change my billing cycle date to 25th of every month from the earlier billing cycle 04 th of every month. They have taken my request and changed according to that. On 25 June 2011 i contacted them regarding my bill for the month of June 2011. They informed me that, i wont get a bill for the month of June 2011 due to the billing cycle change and the same will be reflected on my july month bill. But now i have received a bill dated 27 Jul 2011 with a payable amount of INR 1,755.11 with immediate due date. So i just contacted the customer care regarding this, they replied me by apologizing for the inconvenience caused and told me that your due date is not immediate, you can pay the bill before 14 Aug 2011. Then from that day onwards i am getting frequent calls & messages from AIRTEL asking me to pay the amount immediately. I dont know what's happening with the AIRTEL office nowadays. some are telling me, the due date is Aug 2011 & some from the same office are torturing me everyday to pay the bill immediately. What should i do now.

Also they are demanding me to pay the bill for the month of Jun 2011 without sending or providing me the bill details for the same. The Bill which i have received this month has got the details of July month only, not the june month details. Also i could'nt able to retreive the bill details for the month of Jun 2011 by logging into my airtel account, it says that " Bill is not generated for this month" . Inspite of my repeated complaints to provide the bill details for the month of jun 2011, i am writing this to you to consider my request.

Please find the details below:

Name : Girish V
Mobile Number : +91-9500123803
Bill Date : 27 Jul 2011
Bill Number : 528844805

So please consider my request.

regards,
Girish

Dear Mr.Rakesh,

I would like to thank you for your quick response. I got a call from your representative today regarding my query. He confirmed me that he has forwarded the june month bill to my mail id girish847@gmail.com. But i would like to inform you that I didn't receive any mail from your side yet. So please consider my reply as i need to submit the bill urgently in order to claim my paid bill amount.

regards,
Girish

Originally Posted by Airtel_Presence

Dear Girish,

This is to inform you that your concern listed 30 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sir,

I am using airtel number 9818018888 for the last 8-9 year. But last year i got bill of Rs 10500 for a single. It is due international of more than 23 hrs in a single day at same number. These calls don't belongs to me and Airtel is not ready to reverse the same. Due to this i am not able to use this number for last 15 months. Please check last bill of this number.


Regards
Harmeet
9971880557