Dear Sir,

mobile num: 9910003548,

I was using this number for almost an 1.5 years, i was making all my bill payments on time, Since am using iphone, my internet usage on my hand set had reased my bill to 2500/-approx that is PM.
After that i had called AIRTEL call centre to confirm a plan in which i could reduce my net charges, there the executive had told me that there is a plan in which you need to pay only Rs 149/- PM name of the plan is (NET ON PHONE) with offers you un-limited net usage.
Next month i have revieved a bill of Rs; 5064/-
Now ther are telling me that this plan not applicable to iphone users, pls let me know that who should inform me that this plan is not applicable for iphone users,
they had disconnected my 1.5 years old mobile number & now theie executives are threatning me that the will take me to the court.

Pls let me know that what should i do?

Regads,
Davinder
9899028728

We have been paying the bills regularly but despite sending the payment from our bankers they could not loacte and adjust the amount and their various departments telephone and threaten of the legal consequences. Their recovery people create nusence at our place of business very often. Complaint for redressal to their nodal office also failed to give results.

I shall submit all the relevent papers if a mail Id is provided to me.

Kindly instruct them to do the needful

Dear Mr Venkatesh.D

I wish you go through the attachment confirming payment, actually we want to close the connection we are not interested in activation.
Please go through the mail before replying.

Can I construe from your reply that you subscribe my idea of searching for an alternate service provider.

If the amount is paid to Airtel and it is not accounted by them properly are we supposed to suffer?

I have no other alternative but to approach consumer forum for redressal.
Don’t force us further to this conclusion with this sort of replies.



I FILED MY COMPLAINT WITH TRAI ALREADY. If I do not get redressal I will proceed to Consumer forum for compensation.




P.Phani Prasad
Head Finance & Accounts.
Mobile : +91-9959189991
Email : prasad@impeloverseas.com

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-----Original Message-----
From: Care TamilNadu [mailto:Care.Tamilnadu@Airtel.in]
Sent: Saturday, June 05, 2010 12:53 PM
To: Phani Prasad
Subject: Re: FW:

Dear Phani Prasad,

Thank you for writing to Airtel Telemedia Services.

We acknowledge the receipt of your mail dated 04 June 2010.

As per reference number with 32826392, On 28-05-2010, the concerned department mentioned that

we have not received the amount Rs.26454/- so we were unable to reactivate the connection .

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a very warm and fruitful association with you.

Assuring you of our best of services at all times.

Yours sincerely,
Venkatesh.D
Customer Relations
Airtel Telemedia Services