Subject: wrong info from broadband plus *355- customer misguided on network usage charges



Dear Sir,

Customer Name:Prashant Kadkol

Mobile number: 9341071317



I have been a customer of reliance mobile since last 7 years. Few months back I purchased Samsung corby SPEED CDMA handset and I have been using it since then. I came to know about the internet broadband+ plans available with the corby handset and for the same I visited reliance web world at vijaynagar, Bangalore for plan activation. I subscribed to Rs.650/- monthly rental plan which limits to 1GB data usage. Talking to customer care *355 (netconnect broadband plus-samsung corby) I got the information that under 1GB limit I can access internet on mobile handset and also by connecting data cable to PC. Based on this information from *355 I have been using internet on mobile handset and PC.

After receiving the bills I came to know I have been charged for using internet on Samsung corby mobile handset as network usage charges, apart from paying monthly rental of Rs.650 for which my usage has been only 152 MB.

I HAVE BEEN WORNGLY INFORMED FROM NETCONNECT BROADBAND PLUS *355 AND MISGUIDED ON INTERNET USAGE. It was only recently after talking to a senior technical supervisor of broadband plus I was informed that broadband plus is limited only for PC use and internet used over mobile handset will be charged separately as “network usage”.

Even today if I call the customer care broadband plus *355 seeking info about this plan, I am 100% sure the customer will be misguided with wrong information “under this plan you can use internet on mobile and PC also”. To test this I have called several times to the customer care and every time I have got wrong information and misguided from the customer care.

Referring to my bills for the month of may & june 2010 (attached) I have been charged RS.653/- and Rs.712/- for internet usage over the mobile phone. As I was misguided from *355 and the web world manager (vijaynagar, Bangalore) and since it’s not my mistake, I urge for compensation & waiver of internet charges (network usage) billed for the month of April, May, June & July 2010.

Kindly please address this issue and compensate.

My Phone bill for due date 21st Aug 2010 of Rs. 2572/- was not paid till 8/9/2010.
due to a death amongst my associates i was unable to make the payment. mean while one lady persistently kept haranguing me to make the payment. even during creamation she wanted me to commit when i would be able to make the payment. finally i had to tell her firmly i will make the payment soon and she should not ring me up further.

My outgoing services were subsequently cutoff along with incoming services.

i made payment of Rs. 2640/- on 8/9/2010 while receipt no. S174951162. and OTC Code : 1307. i was told that my outgoing services would be reinstated within three hours.

however, on 9th Sep 2010 when my phone was still deactivated i made another payment of Rs. 2017/- because i was told that this amount was due from me even though i had not received any bill for the same.

On 10th Sep 2010 i was told by Mr. Hitesh, Manager, Reliance Sector 35, that services to my phone had been terminated as this was policy that 45 days of non payment of bill resulted in termination.

[B]i have the following grievance:
1. Needless pestering on the phone for payment of the bill despite my having a good track record
2. i am a pioneer Reliance service user and my phone is almost 10 years old.
3. I have paid my bill entirely and also paid the bill which had not been received
4. My. No. 9316131332 is known to many elderly and rural people as i am a social worker and giving a new no. would greatly inconvenience them.
5. I see this speedy termination as irritation and malafide intent on the part of the lady who was constantly pestering me for payment of bill between 2nd and 7th of Sept 2010.

ACTION REQUESTED

i shall be grateful for reinstatement of my no. 9316131332 rather then going in for a new number as i am being advised at sector 35 Reliance centre.

Compensation of at least Rs. 25000/- to defray the heartache, misery, inconvenince as well as high BP in adverse circumstances.

thanking you for delivery of quick and just response.

Yours Sincerely,

Dr. R. Lamba, Anthropologist
# 1116, Sector 33-C, Chandigarh
0172-4631116, 9878784546