Dear Sir,

I had purchased one cell phone from Naaptol & same was became defective immdtly.I git a assurance from naaptol for free replacement.But,now they backed out & not responding & having molafied intention.

The below correspondences are self explaining.

Rgds,

Lokanath
09760039068




From: loknath [mailto:lmati@ajaycorp.com]
Sent: Wednesday, October 12, 2011 9:12 PM
To: 'ceo@naaptol.com'
Cc: 'Jignesh.gangapuram@naaptol.com'; 'hari.trivedi@naaptol.com'
Subject: FW: Order # 2207482

Kind Attention-CEO Naaptol

Dear Sir,

Greetings for the day!

I am a regular customer of Naapton.I had a good shopping experience with Naaptol till I faced a unfortunate treatment from your team.

It is really very unfortunate to bring the matter to your knowledge that even after repeated reminder to your team ,still I am expecting for a reply from them.They are least bother about the concern of the customer.The below correspondences are self explanatory & matter is still unresolved since one month.

Rgds,


Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: loknath [mailto:lmati@ajaycorp.com]
Sent: Monday, October 10, 2011 6:55 PM
To: 'Reply'
Cc: 'Jignesh.gangapuram@naaptol.com'
Subject: RE: Order # 2207482

Dear Mr Jignesh,

There is no response from you.

Rgds,

Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: loknath [mailto:lmati@ajaycorp.com]
Sent: Wednesday, October 05, 2011 6:48 PM
To: 'Reply'
Cc: 'Jignesh.gangapuram@naaptol.com'
Subject: RE: Order # 2207482

Waiting for your reply.


Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: loknath [mailto:lmati@ajaycorp.com]
Sent: Monday, October 03, 2011 3:21 PM
To: 'Reply'
Cc: 'Jignesh.gangapuram@naaptol.com'
Subject: RE: Order # 2207482

Dear Sir,

There is no response till today regarding the dispatch of the cell phone.

Kindly look into the matter.

Rgds,

Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: Reply [mailto:replyfromnaaptol@naaptol.com]
Sent: Thursday, September 29, 2011 2:52 PM
To: loknath
Cc: Jignesh.gangapuram@naaptol.com
Subject: Order # 2207482

Dear Mr. Mati,

Thank you for writing to us.

We have escalated your issue to the concern person at J.S.Associates and informed them to dispatch the product to the vendor at the earliest, Be assured you would receive a revert from the vendor very shortly.

Your co-operation and patience in the interim would be highly appreciated.

Thanks and Regards,

Daniel C.
CRM Team.
----- Original Message -----
From: loknath
To: 'Reply' ; jignesh.gangapuram@naaptol.com ; hari.trivedi@naaptol.com
Sent: Thursday, September 29, 2011 8:00 AM
Subject: RE: Order # 2207482

Dear Sir,

Kindly let me know the status of the replacement cell phone.

Rgds,

Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: loknath [mailto:lmati@ajaycorp.com]
Sent: Wednesday, September 21, 2011 4:35 PM
To: 'Reply'
Cc: 'jignesh.gangapuram@naaptol.com'; 'hari.trivedi@naaptol.com'; 'dehradun accounts'
Subject: RE: Order # 2207482

Dear Sir,

Courier office is informed about the order no 7 your contact detail.Hope,the item will be delivered to you today as per the courier office.

Rgds,

Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: Reply [mailto:replyfromnaaptol@naaptol.com]
Sent: Wednesday, September 21, 2011 5:15 PM
To: loknath
Cc: jignesh.gangapuram@naaptol.com; hari.trivedi@naaptol.com
Subject: Order # 2207482

Dear Mr. Mati,

We regret to inform you that the product was not accepted at J.S. Associates as the order # might not be mentioned on the product, We request you to contact the courier office and inform them to mention your Naaptol order # on the product.

Contact # of J.S.Associates : 022-25668011
Contact person : Rafiq.

Feel free to write us back for any further clarifications.

Thanks and Regards,

Daniel C.
CRM Team.
----- Original Message -----
From: loknath
To: 'Reply'
Cc: jignesh.gangapuram@naaptol.com ; hari.trivedi@naaptol.com
Sent: Tuesday, September 20, 2011 4:40 PM
Subject: RE: Order # 2207482

Dear Mr Trivedi & Mr Jignesh,

The courier guy is unable to track your address & the parcel is lying at Mumbai since last 3 / 4 days.

Kindly intimate the tel phone no available at the address given by you.

Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: loknath [mailto:lmati@ajaycorp.com]
Sent: Tuesday, September 13, 2011 8:27 PM
To: 'Reply'
Cc: 'jignesh.gangapuram@naaptol.com'; 'hari.trivedi@naaptol.com'
Subject: RE: Order # 2207482

Dear Sir,

Thanks for the communication. As directed ,I have booked to cell phone back to you at the address given by you thru DTDC courier service bearing docket no Z 42933413.

Pls note that I have not received either invoice or challan during delivery.The guarantee card received without seal ,name of purchaser & date of purchase. It is completely blank.

Kindly look t this problem .

Rgds,

Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited



From: Reply [mailto:replyfromnaaptol@naaptol.com]
Sent: Monday, September 12, 2011 7:00 PM
To: loknath
Cc: jignesh.gangapuram@naaptol.com; hari.trivedi@naaptol.com
Subject: Order # 2207482

Dear Mr. Mati,
Thank you for writing to us.
We regret for the inconvenience caused. Please accept our sincere apologies.
We would surely provide replacement for the defective product you received, we request you to send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
On the back cover of packing request you to add your name and complete address, along with Naaptol order no and your mobile/ landline no for easy identification and further processing.
Request you to please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund/Replacement.
Also, write back to us with the AWB [Air Way Bill] after sending the product.
Please be informed it would take 2-3 days for the product to reach us, you will receive the replaced product in 12-15 working days from the day the product reaches us.
Request your patience in the interim.
Thanks and Regards,

Daniel C.
CRM Team.
----- Original Message -----
From: loknath
To: replyfromnaaptol@naaptol.com
Cc: lokanathmati@gmail.com
Sent: Sunday, September 11, 2011 2:18 PM
Subject: defective phone Voxephone

Dear Sir,

Thru order no 2207482,I purchased one Vox ephone.But ,sorry to say that the phone is not functioning.Kindly look into the matter & advise me how I can get this repaired as the set is under guarantee period.

Rgds,

Lokanath Mati
GM Operation
Ajay Industrial Corporation Ltd
Khasra No 1000/1001
Camp Road
Central Hope Town
Nr Doon Agricultural PG College
Dehradun-248197
Uttarakhand,India

Ph:+91 135 269808/65433155
Cell:+91 9760039068

Email:Lmati@ajaycorp.com
Skype:matilokanath
Web: Ajay Poly Private Limited