I did online top-up of Rs.3000/- to my reliance no. (9827181890) on 21 Nov.2011 through mobile banking.My money is deducted from my bank account (account no 00000010371926386 showing narration- reliance top up, 9827181890,rile and ref no. - 2399725044301)
i also got two confirmation message of top-up. but till yet i have not received top-up amt. in mobile, in spite of this, 3g services has activated on my mobile automatically.


i am not getting any response from customer care of bank and reliance company but both of them not taking any responsibility for the transit and blaming each other.
regards



shyam sunder

Originally Posted by RDTVcare

Hi Shyam,

We have received a note from our customer service team that they were unable to reach you on the contact numbers that have been provided. Kindly provide an alternate contact number to help us resolve your issues.

Regards,

RCOMcare

dear sir

as per your responce that your team were not able reach me on the contact no. that i have been provided

i am providing you my amy alternative contact no. i.e.-
9425539578,9827181890,8103614001

dear sir,

as per responce of reliance team
i had been provided my alternative no. to reliance team

and day before yesterday, they contact me to resolve my complaint but complaint was regarding to reliance digital tv. which is not done by me as my complaint is regarding to mobile topup through mobile banking.

please kindly take action on the above given matter and give me relief as soon as possible.

thanx and regards,

shyam sunder

dear sir
my complaint is based on mobile top up through sbi mobile banking and i were provided my alternative no. to contact me.

but your team made a call day before yestrday for resolving complaint regarding to RDTV but not for above given complaint

Dear sir
I want to enlighten the case that as per my first complaint Reliance team replied that they are not able to contact,
as per there response i had given my alternative no. and there representative of rdtv contacted me but not related to my concerned problem,
and lastly as per my last complaint i got unsatisfied response with wrong and incomplete information. they requested me to wait for a day and they will call me. 1 week passed but I haven't received any call from customer care.
So i request you to look again for redressel of my grievance..

Hi Shyam,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternet number if issue still persist.

Regards,

RCOMcare

dear sir,
my alternative numbers are 9425539578 and 9827181890.

and i cant understand that why you are unable to reach me because i am able to connect above all given no.

an action on the matter will be highly solicited