Sir/ Madam,

I beg to say that i have recharged my RELIANCE CDMA no. (9300052752) on 20th-nov-2011 through paytm.com through my citibank card of which i got confirmation on my cell and on mail also and i got balance at that time but soon in the morning when i tried to make a call i heard a message that u have insufficient balance your mobile a/c.
After that i called customer care so they said we havn't got your payment and said if you have any kind of confusion vist our nearest webworld.
i visited sapna sangeeta webworld in INDORE & provided print out of my transaction on 26th-nov-2011 to Miss.Rupali. she said u will get your balance within 24hrs but i have not get any amount till date.
So Sir/Madam i request you to take necessary action against the same as soon as possible
i will thankful to you.
i have pasted the mail i got from paytm team below.


Dear Customer,

Congratulations!!! Your order on Online Recharge- Recharge Prepaid Mobile Airtel Vodafone Reliance BSNL Idea Uninor Aircel MTS Tata Docomo Tata Indicom MTNL Loop Virgin & Online DTH Recharge was carried out successfully!

Your order details are as follows:

Order Number: 9368641
Registered Mobile Number: 9826366666
Date: 20-Nov-2011 11:56:48 PM IST

S.No. Product Description Price
1 Recharge of Rs.599 for Reliance CDMA mobile number 9300052752 Rs.599.0
Total Purchase Value Rs.599.0
Final Payment Value Rs.599.0

Payment Mode:
Rs.599.0 paid by Credit Card (CITIBANK | 554637)

Note: This payment may appear in your credit card statement as 'Paytm'. The bank transaction id is 201111219002437.

My reliance gsm no. Is 9555562423. Whenever i recharge this no. My balance is automatically deducted, whenever i call c.care they only give information that you have been subscribed to this service and that service, in this way they have deducted about 200 rs from my account, i am fed up of it plz help me to refund this balance, as i am student,

Originally Posted by manveen singh makhija

Sir/ Madam,

I beg to say that i have recharged my RELIANCE CDMA no. (9300052752) on 20th-nov-2011 through paytm.com through my citibank card of which i got confirmation on my cell and on mail also and i got balance at that time but soon in the morning when i tried to make a call i heard a message that u have insufficient balance your mobile a/c.
After that i called customer care so they said we havn't got your payment and said if you have any kind of confusion vist our nearest webworld.
i visited sapna sangeeta webworld in INDORE & provided print out of my transaction on 26th-nov-2011 to Miss.Rupali. she said u will get your balance within 24hrs but i have not get any amount till date.
So Sir/Madam i request you to take necessary action against the same as soon as possible
i will thankful to you.
i have pasted the mail i got from paytm team below.


Dear Customer,

Congratulations!!! Your order on Online Recharge- Recharge Prepaid Mobile Airtel Vodafone Reliance BSNL Idea Uninor Aircel MTS Tata Docomo Tata Indicom MTNL Loop ****** & Online DTH Recharge was carried out successfully!

Your order details are as follows:

Order Number: 9368641
Registered Mobile Number: 9826366666
Date: 20-Nov-2011 11:56:48 PM IST

S.No. Product Description Price
1 Recharge of Rs.599 for Reliance CDMA mobile number 9300052752 Rs.599.0
Total Purchase Value Rs.599.0
Final Payment Value Rs.599.0

Payment Mode:
Rs.599.0 paid by Credit Card (CITIBANK | 554637)

Note: This payment may appear in your credit card statement as 'Paytm'. The bank transaction id is 201111219002437.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.599 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit Paytm

Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at Frequently Asked Questions - Paytm: Online Prepaid Mobile Recharge & Top Up Services in India for more details on our refund process.

Best Regards,
Paytm Customer Care
care@paytm.com

Originally Posted by manveen singh makhija

Sir/ Madam,

I beg to say that i have recharged my RELIANCE CDMA no. (9300052752) on 20th-nov-2011 through paytm.com through my citibank card of which i got confirmation on my cell and on mail also and i got balance at that time but soon in the morning when i tried to make a call i heard a message that u have insufficient balance your mobile a/c.
After that i called customer care so they said we havn't got your payment and said if you have any kind of confusion vist our nearest webworld.
i visited sapna sangeeta webworld in INDORE & provided print out of my transaction on 26th-nov-2011 to Miss.Rupali. she said u will get your balance within 24hrs but i have not get any amount till date.
So Sir/Madam i request you to take necessary action against the same as soon as possible
i will thankful to you.
i have pasted the mail i got from paytm team below.


Dear Customer,

Congratulations!!! Your order on Online Recharge- Recharge Prepaid Mobile Airtel Vodafone Reliance BSNL Idea Uninor Aircel MTS Tata Docomo Tata Indicom MTNL Loop ****** & Online DTH Recharge was carried out successfully!

Your order details are as follows:

Order Number: 9368641
Registered Mobile Number: 9826366666
Date: 20-Nov-2011 11:56:48 PM IST

S.No. Product Description Price
1 Recharge of Rs.599 for Reliance CDMA mobile number 9300052752 Rs.599.0
Total Purchase Value Rs.599.0
Final Payment Value Rs.599.0

Payment Mode:
Rs.599.0 paid by Credit Card (CITIBANK | 554637)

Note: This payment may appear in your credit card statement as 'Paytm'. The bank transaction id is 201111219002437.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.599 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit Paytm

Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at Frequently Asked Questions - Paytm: Online Prepaid Mobile Recharge & Top Up Services in India for more details on our refund process.

Best Regards,
Paytm Customer Care
care@paytm.com

Originally Posted by manveen singh makhija

Sir/ Madam,

I beg to say that i have recharged my RELIANCE CDMA no. (9300052752) on 20th-nov-2011 through paytm.com through my citibank card of which i got confirmation on my cell and on mail also and i got balance at that time but soon in the morning when i tried to make a call i heard a message that u have insufficient balance your mobile a/c.
After that i called customer care so they said we havn't got your payment and said if you have any kind of confusion vist our nearest webworld.
i visited sapna sangeeta webworld in INDORE & provided print out of my transaction on 26th-nov-2011 to Miss.Rupali. she said u will get your balance within 24hrs but i have not get any amount till date.
So Sir/Madam i request you to take necessary action against the same as soon as possible
i will thankful to you.
i have pasted the mail i got from paytm team below.


Dear Customer,

Congratulations!!! Your order on Online Recharge- Recharge Prepaid Mobile Airtel Vodafone Reliance BSNL Idea Uninor Aircel MTS Tata Docomo Tata Indicom MTNL Loop ****** & Online DTH Recharge was carried out successfully!

Your order details are as follows:

Order Number: 9368641
Registered Mobile Number: 9826366666
Date: 20-Nov-2011 11:56:48 PM IST

S.No. Product Description Price
1 Recharge of Rs.599 for Reliance CDMA mobile number 9300052752 Rs.599.0
Total Purchase Value Rs.599.0
Final Payment Value Rs.599.0

Payment Mode:
Rs.599.0 paid by Credit Card (CITIBANK | 554637)

Note: This payment may appear in your credit card statement as 'Paytm'. The bank transaction id is 201111219002437.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to

resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.599 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit Paytm

Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at Frequently Asked Questions - Paytm: Online Prepaid Mobile Recharge & Top Up Services in India for more details

on our refund process.

Best Regards,
Paytm Customer Care
care@paytm.com

Originally Posted by RCOMcare

Hi Manveen,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

Regards,

RCOMcare

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit Paytm Cash | Online Mobile, DTH, Datacard Recharge with 24X7 customer care

Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at Frequently Asked Questions - Paytm - Online Mobile, DTH, Datacard Recharge with free coupons 24X7 customer care for more details on our refund process.

Best Regards,
Paytm Customer Care
care@paytm.com