I did the full and final settlement for Tata Docomo 3g connection in Nov 2011.

It's really sad that a device which i am not using since 7 months and already done final settlement 3 months back is still active and i am recieving bills for it.

At the end of the day i am proving to be a defaulter and which is wrong.

Tata Docomo No. 8237606663 and Customer Code Number 979650627.

I got reply from Tata TeleServices people saying that my account will be disconnected and the remaining amount of bill will be adjusted but despite that i am still recieving bills and the bill amount is not adjusted.

I have the whole email communication with me as proof of the ongoings.

I have called up the customer care numerous times but they keep on saying they cant help and ask to call on some other number. The same story continues on calling the other number.

Thanks
Kanishk Rastogi

The mail Conversations-

On Sun, Jan 8, 2012 at 2:52 PM, Mahesh Mokashi <Mahesh.Mokashi@tatatel.co.in> wrote:
Hi Mr, Kanish, We are extremely sorry for the delay in disconnection. We have raised the cancellation & will get the remaining amt. adjusted.

You will received the NDC in next two days.


Thanks,
Mahesh Mokashi

From: KANISHK RASTOGI [mailto:kanishkra@gmail.com]
Sent: Sunday, January 08, 2012 1:12 PM
To: Mahesh Mokashi; listen rom GSM; nodal rom GSM; appellate rom GSM
Subject: Final Settlement done - Account still active since 2 months

Hi Mahesh,

Despite repetitive emails my tatadocomo account is still active since 2 months and i am getting bills for that.

Please get the account and services disconnected as i am no more responsible for the payments and final settlement is done long tome before.

Thanks
Kanishk Rastogi
09654382736




On Thu, Nov 17, 2011 at 9:09 AM, KANISHK RASTOGI <kanishkra@gmail.com> wrote:

Hi Mahesh,


I have done the payment of Rs 1651/- against the usage months as the full and final settlement of this account.
Attaching the screenshot of the payment done.
Please disconnect the services so that any further bills are avoided.


Please provide a NOC or any such similar thing from Tata Tele Services mentioning the closure of account and legal notice.


Thanks
Kanishk



On Thu, Nov 17, 2011 at 12:22 AM, Mahesh Mokashi <Mahesh.Mokashi@tatatel.co.in> wrote:

PFA bills till Aug-11 where there usage .. kindly make the payment of 1651 as full and final settlement of this account.