i am owner of mobile no.9780282000 . on 14th
jan, 1012 i got a message that my mobile services would be barred if i do
not make payment of rs.3966 . before this sms my services had got barred
and even incomming calls were barred without any notification though call
from company . after some days i visted vodafone store situated in hall
bazar , opp subhash juice bar , amritsar . i asked that the credit
limit of my no. is rs.1300 how can they make my bill of rs.3966 . they were not able to give any satisfactory answer . i asked him to provide me
with the bill as i didnt recieve bill at my home . he didnt provide me with
the bill and said that i will get that within 2-3 days . he told me that my
main bill was because of internet usage . i told him that my internet is
free for 6 months as i got samsung galaxy s 2 and there was scheme with it
that i will i will get 6 months internet free . he wasnt ready to accept
that there was any free internet scheme activated on my number . for
previous three billing cycles there are no internet charges imposed on my
number . after i recieved bill at my home . i checked out that rs.4472
usage of internet is imposed on my number and rs.1878 is provided as
discount . the final charge of internet should be zero i dont know why only
rs.1878 was provided as discount . moreover according to bill i have used
447299 kb in a month . i havent used this much of internet on mobile as i
always use wifi on my mobile at home . theres some problem with your data
calculator . furthermore my credit limit is rs.1300 which means my number
should get barred after usage or rs.1300 . for this whole matter i even
contacted nodal officer on mobile number 9988809916 . even he didnt provide
me with satisfactory response . in whole of this matter there is mistake of
your company . i sent this email to appellate.pun@vodafone.com .
their reply was -

Dear Mr. Singh,

Thank you for your email dated 01/02/12 regarding your mobile number 9780282000.

We would like to inform you that we have checked your bill invoice for the period of 09/12/11 to 08/01/12 and found that 447200KB of internet usage have been done from your number and @ 10P/10KB you have been charged Rs 4472.00 and after adjusting free benefits of 2GB your internet usage comes to be of Rs 2594.00.

We would also like to inform you that while using internet on your number if usage crossed credit assigned to your account then services will not get barred in between the usage.

Hence, we would like to inform you that reversal for the same could not be processed.

We would like to inform you that we have ****ysed your above mentioned number and found that current outstanding amount is of Rs 3542.56 which crossed credit limit Rs 1300 assigned to your number and due to this services of your number have been barred from our side and request you to clear outstanding amount to restore the services.

The docket numbers for your future correspondence are 248079507 & 248080303.

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

then again i send a reply -
according to your previous email my number 9780282000 has internet usage of 447200KB from the period of 09/12/11 to 08/01/12 and i have been charged Rs.4472.00 and as per you after adjusting free benefits of 2GB internet bill comes out to be Rs.2594.00 . you must be knowing that 1MB=1000KB . as per stated above i had usage of 447200KB . therefore you should divide my internet usage that is 447200KB by 1000KB and that comes out to be 447.200MB and you said 2GB benefits has been adjusted and my usage is less than half of 1GB .
I would also like to inform you that my number didnt cross credit limit while using internet . it had already crossed days before my internet usage and even i kept on using as my internet is FREE . it was all your company fault that you didnt stop my number at that time .

Hence further i would like to inform you that you have already harassed me so much and i dont want that your company harass me further . i have already lost a lot of business due to your company's silly mistake as you even stopped incoming calls of my number .

so i request you that the reversal of the bill should be done as soon as possible .

vodafone reply

Dear Mr. Singh,

Thank you for your email dated 03/02/12 regarding your mobile number 9780282000.

We sincerely regret the inconvenience caused to you due to this unpleasant experience.

We would like to inform you that we have checked your issue with respective department and found that VMC pack was given to you on 19th June,2011 and it was free for 6 months according to scheme given to you against Samsung mobile and same got expired on 24th Dec,2012 and after that you have been charged 10paisa/10KB.

Hence waiver for the same could not be processed.

The docket number for your future correspondence is 250147958.

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

now i dont wanna reply these illiterate idiots . in one email they say i have got benefits of 2gb and i just had usage of half gb . these illiterate dont know how many kb are there in mb . in another email they say that scheme was expired . i got that scheme activated nearly 26 th august,2011 . moreover i have credit limit of Rs.1300 .as according to bill i got my credit limit exceeded nearly on 29/12/11 and they didnt stop my number and on 29/12/11 my bill was nearly 1450 .
already this stupid vodafone has wasted a lot of my time . now i want is that vodafone provide me clearence slip so that i can port to another company . i dont wanna stay in this fraud company .
regards
harsukh
harsukh90@gmail.com
8725939591

Hi Harsukh,

Please note that you have been accurately charged towards internet as the service was used with your consent. Kindly email us at vodafonecare.pun@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Punjab

i have not been charged accurately . you want to earn money by doing fraud with customers . the internet service was not activated after my consent . why the hell you reply in installments is their any problem replying in one go . i even told you in previous message that i have credit limit of Rs.1300 and how can my bill exceed Rs.1300 . even i dont had that much internet usage of that month . moreover my free internet scheme was started on 26th august which is for 6 months . and these six months are not over yet . this is last warning to vodafone from my side to take back their fraud thing .
NOW AFTER THIS IF MY MATTER IS NOT SOLVED I WILL BE FILING A COMPLAINT IN TELEPHONE REGULATORY AUTHORITY OF INDIA ( TRAI ) .
moreover i will be getting my complaint printed in newspaper .
and better you reply me about all the things that are written above .

Hello Harsukh,

We regret to inform you that we are unable to process a waiver for the charges, as the charges towards internet usage are valid. Email us at vodafonecare.pun@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Punjab