Hi ,
I am Ramanagouda Patil, Working as Software Engineer in Bangalore.
My Vodafone Postpaid number was : 9962575778

10 months back I staid in Channai. In that time Vodafone people came infront of our office to take the postpaid connection. That time they told that If you want to disconnect the connection just tell them or send a mail to Vodafone care center.

While using that number next three months I paid bill every month without any fail. After three months I got transfer to Bangalore so I requested Vodafone to disconnect the connection and also sent a mail dated on Jul 26 as below.


From: Ramu patil <raju25.patil@gmail.com>
Date: Sun, Jun 26, 2011 at 9:21 PM
Subject: Disconnection of postpaid connection
To: vodafonecare.chn@vodafone.com


Dear Sir.

Please disconnect the my postpaid connection number 9962575778 .

Regards
Ramanagouda Patil



After that I got reply like this



Thank you for writing to us.
---------- Forwarded message ----------
From: Acknowledgements <acknowledgements@vodafone.com>
Date: Sun, Jun 26, 2011 at 9:22 PM
Subject: Happy To Help: Disconnection of postpaid connection
To: raju25.patil@gmail.com




Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail> <email id > to 111(toll-free).

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of commands, click here. SMS the command to 111(toll free) and the service would be activated/deactivated accordingly.

For quick access to your account information, please dial *111#

HOW TO MAKE ONLINE PAYMENT
Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:
Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on Prepaid, Postpaid, Online Recharge - Services | Vodafone India
Recharge any Vodafone Prepaid connection via Recharge online on Prepaid, Postpaid, Online Recharge - Services | Vodafone India or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms <MSHOP> to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.
In the meantime, if you need any further assistance, please do call us :
For any queries on our products or services, call Vodafone Care on +91-9884098840 from any phone or 111 from your Vodafone mobile phone anytime.
For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.
Happy to help,

Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-9884098840
For complaints/requests : 198 (toll free)
Fax number : +91-9884012345
E-mail : vodafonecare.chn@vodafone.com
Website : Prepaid, Postpaid, Online Recharge - Services | Vodafone India

My Vodafone

Pay your bill, activate services,change your talkplan and and do lots more on My Vodafone on Prepaid, Postpaid, Online Recharge - Services | Vodafone India.

By logging on to My Vodafone, you can

View and ****yze your bill/account statement
Pay your bill/security deposit
Change your talk plan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate roaming
Order a new SIM card and block your old one
SMS Service Commands List

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/deactivated.

Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 2 hrs
2 Vodafone Roaming ACT VR CAN VR 111 2 hrs
3 Basic International Roaming ACT BIR CAN BIR 111 2 hrs
4 STD ACT STD CAN STD 111 2 hrs
5 ISD ACT ISD CAN ISD 111 2 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 2 hrs
7 Itemized Billing ACT IB CAN IB 111 2 hrs
8 Voicemail ACT VMS CAN VMS 111 2 hrs
9 Call Conference ACT CC CAN CC 111 2 hrs
10 Call Forwarding ACT CF CAN CF 111 2 hrs
11 Call Hold ACT CH CAN CH 111 2 hrs
12 Vodafone live! ACT VL CAN VL 111 2 hrs









After some time Again I got mail from one person from Vodafone like below




On Mon, Sep 5, 2011 at 10:05 AM, Vasudevan B (CHN-NE) <Vasudevan.B@vodafone.com> wrote:
Dear Sir/Madam,

May we know the reason behind your decision to cancel the Vodafone connection? If there are any issues because of which you have cancelled the line then please do share the information with us so that we can do the needful to resolve the same at the earliest.
Also we would also like to propose you to choose the below options from deactivating your Vodafone number : xxxxx xxxxx

1. You can place your Vodafone number in Safe custody for a maximum period of 12 months. After 12 months, based on your request the same can be reactivated. Please find the rental details below:

Period Rentals

1-3 Months Rs.100/-

3-6 Months Rs.300/-

6-12 Months Rs.600/-

2. You can have option for change old Vodafone number to new Vodafone number in the same account without any charges and the below benefits:

a. Same credit limit.

b. Similar number (match last 5 numbers at least and without any charges).

c. Same tariff plan

3. We wish to inform you about our inter-circle migration, wherein you can avail a new Vodafone connection in Transferred location with the below benefits:

a. Same credit limit.

b. Similar number (match last 5 numbers at least and without any charges).

c. Transfer of deposit.

d. Kindly fill the attached migration form and provide the scanned copy of your ID proof and Address Proof along with payment receipt.

4. You can opt for change in tariff plan. Please find attached the details of the Tariff plans.

Also, we wish to share with you few of our latest offers:

? Talk lots 249 @ 199 rental-600 local mobile minutes, there after V2V @ 30p/min, V2M & V2LL @ 50p/min & 200 Local & National SMS FREE

? Life time Sulabham Plan with monthly rental of Rs 75/-(CLIP&CUG)

? Combo 174-Free 200 local mobile minutes, there after all local V2V @ 30p/min,V2M @ 50p/min,V2LL@99p/min & 9999 Local SMS FREE

? Combo 249-Free 450 local mobile minutes, there after all local V2V @ 30p/min,V2M @ 50p/min,V2LL@99p/min & 9999 Local SMS FREE

? Combo 299-Free 450 local mobile minutes, there after all local V2V @ 30p/min,V2M @ 50p/min,V2LL@99p/min & 9999 Local & National SMS FREE

? Combo 349-Free 800 local mobile minutes, there after all local V2V @ 30p/min,V2M @ 50p/min,V2LL@99p/min & 9999 Local SMS FREE

? Combo 399-Free 800 local mobile minutes, there after all local V2V @ 30p/min,V2M @ 50p/min,V2LL@99p/min & 9999 Local & National SMS FREE

? Combo 449-Free 1250 local mobile minutes, there after all local V2V & V2M @ 30p/min,,V2LL@99p/min & 9999 Local & National SMS FREE



5. You Can add STD toppings Rs 25 (All India STD @ 50p) Rs 25 (offered only with combo packs only)

It has been our pleasure to have you as our customer and we would be happy to continue our association for a long time to come.

We request you to give us an opportunity to serve you and hope that you will reconsider your decision to deactivate your Vodafone number.

We request you to send us a line of confirmation if you wish to choose the above options.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Thanks & Regards

vasudevan.B

power to you

Relationship Manager - Corporate

Vodafone Essar South Limited

M +91 99627 84222

saravanakumar.p@vodafone.com

Prepaid, Postpaid, Online Recharge - Services | Vodafone India



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Again I replied to him Like below before I cleared bill also





On Sun, Sep 25, 2011 at 9:00 PM, Ramu patil <raju25.patil@gmail.com> wrote:
Hi Vasu,
I allreday sent mail to cancell my number i also cleared all my balence. So you please disconnect my number.
Regards,
Ramanagouda Patil





Then after two months again I got bill. Now I got legal notice also to pay 460 rupee. From last 8 months i didn't use the number and also I cleared bill also then also I got bill.

So please take care of this issue other wise I will go to News papers and Television also ll go consumer court to ask compensation.

Regards,
>>>>>>
Ramanagouda Patil
9740374323