Would like to share malpractices of Vodafone prepaid services. I recently topped up my Vodafone mobile with 85 worth of Talk time and 1 GB worth of GPRS data pack. I received a SMS confirming activation of both the services. Basis this confirmation I started updating my apps on my Windows mobile. But after updating one app, i received a SMS stating my talk time balance is nil. When i called 198 the complaint cell, i was informed that there seems to be a technical issue at vodafone end as though my data pack was activated but talk time was reduced & they had no clue.

they confirmed i will receive a call from their technical team in next 48 hours and reverse the charge on my talk time. When no call came after 48 hours, i again checked with the 198 number to which they replied they will get back tomorrow. Today i received a call and they said we cannot do anything. they agreed i would i received the SMS but in the backend as it was not activated it was my fault.

This is a clear cheating & malpractices done by Vodafone and they should sued for cheating.

the complaint number provided was 1097731592. the name of the agents / supervisor i spoke to was Surendra Shah(floor supervisor) & Shraddha (CSR)

Regards
Akshata

Hi Akshata,

We sincerely regret the inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires so that we may be able to address your concern better.

Regards,
Vodafone Customer Care

Hello Akshata,

We tried calling, but no one answered. Please share an alternate number here Vodafone India - Complaints - Requests - Enquires so that we may be able to contact you with assistance.

Kind Regards,
Vodafone Customer Care