COMPLAINTREGARDING WRONG BILLING ON MY VODFONE NUMBER 9899394100, 9999684130
Sir,
With ref to my above number following is my complaint-
REGARDING VODAFONE LIVE CHARGES OF RS 1669/- ON MY NUMBER 9899394100 FOR THE BILL PERIOD DUE FOR PAID ON 11/1/2012 AND VODAFONE LIVE CHARGES OF RS 1113/- ON MY NUMBER 9999684130 BILL PERIOD 28/10/2011 TO 27/11/2011 , I HAVE NOT RECEIVED ANY SATISFACTORY RESPONSE WHICH CAN SOLVE THE DISPUTE REGARDING ABOVE CHARGES AS MY POINTS ARE-
(1) I HAVE NOT REQUESTED FOR VODAFONE LIVE SERVICE ANY TIME, AND THE SAME WAS OFFERED TO ME COMPLIMENTRY,
(2) AT THE TIME OF SENDING COMPLIMENTRY SETTING NOTHING IS BEING INFORMED TO ME REGARDING HOW TO USE THE SAME ,AND WHAT ARE THE CHARGES , AND IF THE SETTINGS ARE COMPLIMENTRY , THEN IT MEANS IT IS FREE SERVICE.
(3) ON THE ABOVE BILLING PERIOD SETTING STARTS WORKING AUTOMETICALLY, WITHOUT MY KNOWLEDGE AND THUS GENERATED USAGE OF ABOVE BILL
(4) THAT, WHEN WE MAKE ANY CALL FROM OUR CELLPHONE THEN THERE IS PROPER CALL RECORD IS MAINTAINED REGARDING THE NUMBER TO WHOM WHICH WE HAVE CALLED, TIME, PERIOD OF CALLING ETC. . AND THUS PROVIDE PROOF OF OUR USAGE AND IN CASE OF ANY DISPUTE, CALL RECORDS ARE GENERATED AND THE SAME CAN BE VERIFIED TO PROOVE THE CALL, BUT IN MINE CASE WHEN I ASKED FOR USAGE OF VODAFONE LIVE SERVICE- () WHICH WEBSITE I SURF? () WHAT CONTENT I DOWNLOADED ? () THE PERIOD WHEN I USE THE PARTICULAR SITE, NO PROPER EXPLANATION WAS BEING PROVIDED.
(5) MY ONE NUMBER 9899394100 IS AROUND 8 TO 10 YEAR OLD, AND I NEVER USED THE SERVICE AND NOW HOW CAN USE THE SAME IN A SINGLE PERIOD ONLY ?
Sir I raised the above problem and sought the help to sort out my billing dispute and visited VODAFONE SOTRES so many times and also mailed to VODAFONE CUSOMER CARE AND NODEL OFFICER, APPELTE AUTHORITY , NO ACTION HAS BEEN TAKEN TILL DATE AND, operater also deactivated my outgoing services also.



THANKS & REGARDS
MADAN LAL KINGER
9899394100, 9999684130
O-9, 2ND FLOOR SRINIWAS PURI, NEW DELHI-110065
ENCLOSED-
COPY OF MAIL SENT TO VODAFONE AUTHORITIES