Hello Sir/Madam,

My details:

Name: Nilesh Shekokar

Mobile number 91 67 88 74 70

I am using iphone from May 2011 and from that time Vodafone live service is activated on it.
I am getting 99Rs charge for using Vodafone live.

This time I got charged unexpectedly iphone users internet charges which was around Rs 2300

Your customer support says:

Vodafone live can not be accessible on iphone thats why I got charged.
My concern: I understand your policy but If I used it from last may'11 and I got charged only 99Rs, why without notice I got charged this time???

I can say its vodafone side fault that their technical team did not know previously that their vodafone live was being used on iphone.

Now might be you have got the advanced machines to detect iphone.
If you know its iphone, is it right thing you charging your customer without even notifying???

After raising request email on vodafone corporate assist, no one replied/contacted me for more than a week, then I had to call vodafone care 3 times.
I had talk to a customer care associate, then to his supervisor, then to her supervisor.
Everyone said they can not help, they are happy to cut my vodafone service but they are unhappy in making up my bill.

I have already paid remaining amount (Rs. 277.76)excluding this extra of Rs2300+
FYI...I am not going to pay any more money.
My outgoing services are stopped from last 10 days. Please start my services.

Thanks,
Nilesh Shekokar