Hi,
My name is Vishal,I have a prepaid Vodafone Connection.On 13th of october 2011 i had a balance of around 13-14 Rupees of talktime with unlimited validity and the same day the balance was reduced to 0 without any intimation or reason.The next day morning i go to the Vodafone store in Somagiguda (Hyderabad) explained the executive what exactly happened and he advised me to buy a new SIM card as i had an old one (HUTCH Pink).He assured me that the sim will get activated within 4 hours the same day and the deducted balance and the talktime plans i had in the old sim will reflect in the new sim.Today that is 18th of October it was still not activated so i go back to the store with the problem and i am told that there is a problem in the new sim as well so they replaced me that with another new sim saying it will that i can use it right away when inserted the new sim it has been activated but still without any balance and my old plans.The executives there have no answer after that...they say "will have to check with someone".I have made three trips to the office everyone give a careless answer and in my latest visit i am told that they are not sure how much time it will take to solve the problem.I have to survive on low balances and on top of it i am without any balance from 13th October.There is no Speak to Vodafone Customer care executive option available from a long time on my phone and whenever i go to the store with some or the other problem they ask me to call the customer care executive.Can someone take this matter seriously to solve the problem as Vodafone in general is causing me lot of trouble since one year and the service has gone from bad to pathetic!

Originally Posted by Unregistered

Hi,
My name is Vishal,I have a prepaid Vodafone Connection.On 13th of october 2011 i had a balance of around 13-14 Rupees of talktime with unlimited validity and the same day the balance was reduced to 0 without any intimation or reason.The next day morning i go to the Vodafone store in Somagiguda (Hyderabad) explained the executive what exactly happened and he advised me to buy a new SIM card as i had an old one (HUTCH Pink).He assured me that the sim will get activated within 4 hours the same day and the deducted balance and the talktime plans i had in the old sim will reflect in the new sim.Today that is 18th of October it was still not activated so i go back to the store with the problem and i am told that there is a problem in the new sim as well so they replaced me that with another new sim saying it will that i can use it right away when inserted the new sim it has been activated but still without any balance and my old plans.The executives there have no answer after that...they say "will have to check with someone".I have made three trips to the office everyone give a careless answer and in my latest visit i am told that they are not sure how much time it will take to solve the problem.I have to survive on low balances and on top of it i am without any balance from 13th October.There is no Speak to Vodafone Customer care executive option available from a long time on my phone and whenever i go to the store with some or the other problem they ask me to call the customer care executive.Can someone take this matter seriously to solve the problem as Vodafone in general is causing me lot of trouble since one year and the service has gone from bad to pathetic!

Hi Vishal,

We sincerely regret the inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care

Originally Posted by VodafoneIndia

Hi Vishal,

We sincerely regret the inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care

now i have a new problem i went back and told the same ...every couple of minutes i get an alert saying
my call cost is .10 paise without calling anyone !the store guy switched off all the data services saying after this i wont deduct the balance... but it continues for ever....pls do look into it aswell.

Originally Posted by Unregistered

now i have a new problem i went back and told the same ...every couple of minutes i get an alert saying
my call cost is .10 paise without calling anyone !the store guy switched off all the data services saying after this i wont deduct the balance... but it continues for ever....pls do look into it aswell.

Hello Vishal,

Sorry for the inconvenience caused. Please share your contact number with us here Vodafone India - Complaints - Requests - Enquires We'll get back to you with assistance at the earliest.

Kind Regards,
Vodafone Customer Care

Hi Vishal,

We're sorry to hear about your difficulty and sincerely regret the inconvenience caused to you. Please be informed that Rs. 5.81/- has been credited to the account on 18/10/11. Kindly email us at vodafonecare.ap@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Andhra Pradesh