Dear sir,

I had cancelled by vodafone connection 9985777865 after paying the unbilled amount of Rs.276/- on 30/06/09. Below is part of the mail communication with Vodafone where it talks about the refund amount:

Thank you for your email dated 02/07/09 about the refund for your Vodafone number 9985777865.
We wish to inform you that, there is a balance amount of Rs.300/- on your account which will be refunded to you within 25 working days.
We request you to provide us with your current communication address, so that we can immediately send you the DD (Demand Draft) for the above mentioned amount.


I am yet to receive this amount even after doing lot of follow ups with vodafone toll free customer care and visit to vodafone stores.

The response from vodafone represenatives has been pathetic.
The customers are reminded n number of times for bill payments, and when it comes to
they paying back the customers, the behavior is not 'HAPPY TO HELP'. ( Please first try to practice what you say you are).

I raised a complaint through vodafone toll free number in the month of Oct-09 and I was told to visit Vodafone stores to get more details on the refund status. I visited the Vodafone store near Nagarjuna cirle, Hyderabad in the month of April-2010 and I was told that the amount would be refunded (to my postal address) within 45 days and was asked to call the vodafone customer care anytime to find out the status. But the customer care representatives do not have any idea on the status. When I called up Nagarjuna circle branch again, I was told that there is no refund amount remaining as it was balanced with the unbilled amount at the time of cancellation. But this is incorrect, as I had paid the bill amount at the time of cancellation and I have all the mail communication with vodafone stating the same. When I call up customer care, they ask me to talk to the guys at the corresponding vodafone store and the guy at the vodafone store asks me to call customer care.

Please help me get my refund amount of Rs.300 back.

Regards,
Bhargavi

Originally Posted by sbhargavi

Dear sir,

I had cancelled by vodafone connection 9985777865 after paying the unbilled amount of Rs.276/- on 30/06/09. Below is part of the mail communication with Vodafone where it talks about the refund amount:

Thank you for your email dated 02/07/09 about the refund for your Vodafone number 9985777865.
We wish to inform you that, there is a balance amount of Rs.300/- on your account which will be refunded to you within 25 working days.
We request you to provide us with your current communication address, so that we can immediately send you the DD (Demand Draft) for the above mentioned amount.


I am yet to receive this amount even after doing lot of follow ups with vodafone toll free customer care and visit to vodafone stores.

The response from vodafone represenatives has been pathetic.
The customers are reminded n number of times for bill payments, and when it comes to
they paying back the customers, the behavior is not 'HAPPY TO HELP'. ( Please first try to practice what you say you are).

I raised a complaint through vodafone toll free number in the month of Oct-09 and I was told to visit Vodafone stores to get more details on the refund status. I visited the Vodafone store near Nagarjuna cirle, Hyderabad in the month of April-2010 and I was told that the amount would be refunded (to my postal address) within 45 days and was asked to call the vodafone customer care anytime to find out the status. But the customer care representatives do not have any idea on the status. When I called up Nagarjuna circle branch again, I was told that there is no refund amount remaining as it was balanced with the unbilled amount at the time of cancellation. But this is incorrect, as I had paid the bill amount at the time of cancellation and I have all the mail communication with vodafone stating the same. When I call up customer care, they ask me to talk to the guys at the corresponding vodafone store and the guy at the vodafone store asks me to call customer care.

Please help me get my refund amount of Rs.300 back.

Regards,
Bhargavi

Hi Bhargavi,

We apologize for the delay in the refund being processed. However, we would like to inform you that the refund amount will sent to you by 14 June 2010. We look forward to assist you again and hope you would again give us an opportunity to serve you. Please feel free to contact us at vodafonecare.ap@vodafone.com for any query or requests. We would be happy to help.

Regards,
Vodafone Customer Care, Andhra Pradesh.

I want to cancel my vadafone number i.e.9545595366. please let me know process. I called customer care many times, but they told me that i have to go to vadafone store and cancel, where vadafone store people are telling that we have to cancel through email. I want to complete this process ASAP.

Originally Posted by Parvathi

I want to cancel my vadafone number i.e.9545595366. please let me know process. I called customer care many times, but they told me that i have to go to vadafone store and cancel, where vadafone store people are telling that we have to cancel through email. I want to complete this process ASAP.

Hello Parvathi,

Thanks for writing to us. We tried calling you but couldn't get through. We request you to forward your concern to us at corpcare.mah@vodafone.com so that we may assist you better. Happy to help!

Regards,
Vodafone Customer Care, Maharashtra

Hi Jayesh,

It is really nice to hear from you after such a long period.

Whenever a person leaves the place he require some assistance from the telecom company to give him some benifits as he is a respectable customer . I asked for a week extension of my phone continuation and was ready to pay full amount to vodaphone office which is near to MC Donalds and Das stores in Wanoworie. I asked for the continuation of my phone even after giving a close connection request for a week because i was moving to a new city and it was required for me, as phone is the lifeline nowdays. I asked them that i will pay the dues whatever i will call during that period of time to delhi office. But no one was ready to help a customer who has paid his bills on time always. The bill which you have mentioned is the last bill.

After that i received call from your executives quoting everyday a new amount and pay it .

I have always said i am ready to pay and ask them to send a guy to my delhi residence but no one came only the calls came with some amout that pay this bill and i was ready to pay that always.

As it is hard to track your customer care callers i was not be able to track you guys.

Thank's a lot for calling me this time after more than a year with a Very good bill calculation(@18% pa interest). as if you were waiting for this interest to be accrued on me.

I am really very thankful for such a response as i have not changed my mail which was given to you, No one has tried to approach me .You listen to your customer reason of not paying bill only after more than a year . That is quite good SLA with customers.You should check the previous log of bill payments made to vodaphone before making any allegation of my intension of not paying the bills.


Am Ready to pay the bills but with the amount which was quoted by your official during my conversation with him i.e. some 2400 INR.


Thanks and Regards
Sachin Sharma
9971999109

Hi Sachin,

Could you please share with us the number for which you had the concern and your current contact details at Vodafone India - Complaints - Requests - Enquires We'll have it checked and get back to you.

Regards,
Vodafone Customer Care.

Originally Posted by VodafoneIndia

Hi Sachin,

Could you please share with us the number for which you had the concern and your current contact details at Vodafone India - Complaints - Requests - Enquires We'll have it checked and get back to you.

Regards,
Vodafone Customer Care.

Hi,

Good to see the response here. I am not aware that this website is the real customer care for vodaphone otherwise i would have posted my concern earlier.

My number for which i have raised concern is 9764076766. That was a corporate connection taken in Pune

i have got the reply from jayesh which consist of two bills which is mentioning my last bill amount i.e aprrox 4500. i was ready to pay the bills always ,

After not getting the service which i should get on the day when i reached the vodaphone store .
what should i do??

should i still be the good indian citizen and pay my bills

or i should ask why vodaphone collection deptt has called me so many times in delhi and asked for different amounts other than my bill for settlement. i.e. 2400 INR

now Tell me the amount which i should pay and it should be in sync with the things which has happened to me @ greviences and the bad name that i have recieved from vodaphone i.e. i have an intension of not paying your bills.

no one in vodaphone has asked me why sachin has not taken a silver coin which was free with that connection. where is it right now and how it can be given to me.

Thank's for showing interest.

Sachin
9971999109

Hello Sachin,

Thanks for writing in. We tried calling but you seemed busy. Please forward your concern to us at corpcare.mah@vodafone.com Happy to help!

Regards,
Vodafone Customer Care, Maharashtra.

Dear Sir
I have closed our post paid vodafone mob no 9999112909 with last due payment 3000 by cash receipt no 15857-14-19-10 then he take again Rs.3000 by ECS my credit card 15-9-10 when i gone to vodafone store he/she told me that your account is showing the access amount i will be return your access amount by cheque within 45 days.when i didnot recived the our amount after 45days i go again vodafone store then he told me i have send your amount in credit card account but i have not received any amount by vodafone company I have all document copy if you need this document i will send you
PLS DO THE NEEDFUL ACTION AGAINST VODAFONE COMPANY
THANKS
BHUPAL BISHT

Hi Bhupal,

Sorry for the inconvenience caused. We were trying to reach you but could not get through. We would like to get in touch with you regarding your concern. Please share your alternate contact details at http://bit.ly/g9Awyz We'd be happy to help!

Regards,
Vodafone Customer Care.

Hi,

Thanks for giving me a call. my new pune number is 7709951060. I may be in a meeting that's why i was unable to attend your call. please finish my case as soon as possible as i am postive to hear from you guys with a postive response.

Thanks and Regards
Sachin Sharma

Originally Posted by VodafoneIndia

Hello Sachin,

Thanks for writing in. We tried calling but you seemed busy. Please forward your concern to us at corpcare.mah@vodafone.com Happy to help!

Regards,
Vodafone Customer Care, Maharashtra.

Hello Sachin!

Thanks for writing in. We tried calling but you seemed busy. please note that the outstanding amount is Rs. 5239 against the bills dated 02/10/2009 and 02/11/2009. for any further assistance please reach us at corpcare.mah@vodafone.com

Regards,
Vodafone Customer Care, Maharashtra.

Hi,

I don't know who you are . who is so much concern about the vodafone customers. After stating the outstanding amount as 5239 Rs You have shown that you have no interest in my Case and you are also talking on the lines for which i have written long mails. After knowing my case you should come up with some solution which is good for me and you both. And if you are not bothered about me then it's waste to write anything here. I was looking for something by which u can understand how much problem always happnes to customer by your collection guys and Vodafone customer care centers.

If you are still not helping me .Then i have to look for some other options as i am also very much disappointed with your reply this time which has shown me that i am back to square.

i will Pay everything and any amount If you give me explaination on why collection guys and your guys have asked me to pay 2400 to finish the settlement. Now it has came to my Respect and i can do Anything to save this Respect.

Hope to see you soon with some good response which favours customers instead of routing back to customer care .

Thanks and Regards
Sachin Sharma

Originally Posted by VodafoneIndia

Hello Sachin!

Thanks for writing in. We tried calling but you seemed busy. please note that the outstanding amount is Rs. 5239 against the bills dated 02/10/2009 and 02/11/2009. for any further assistance please reach us at corpcare.mah@vodafone.com

Regards,
Vodafone Customer Care, Maharashtra.

Please refer mail communication for Refund of Rs.213 for last 5 months.



Re: Refund due from last 2 months 9920273655: Now its 3 months
Thursday, 6 January, 2011 12:23 PM
From:
"sadanand marathe" <sada_marathe@rediffmail.com>
To:
Rashna.N@vodafone.com
Cc:
MAYUR2782@YAHOO.COM, sada_marathe@rediffmail.com, corporate.assist@vodafone.com

Sir/Madam,

Let me know what authority you have got to reply this mail. What I mean, what kind of Managers
you are that you cannot take such a small decision amounting to Rs. 200 to 300. I am not doubting
your capacity but just want to know who is taking the decisions for such a small
amount in your Biiiiiiiiiiiiiiiiiiiiiig organization.

Your company image I am bothered about, more than Money. It is going down day by day with such trivial incidences.

Foolish!!!!!!!!Decision making!!!!! 3 and 4 months for refund, that too my own money which is
not yours!!!!!!!!!!

You are not paying from individuals pocket.

Rubbbbish! Nonsence people. Only taking Big salary and your tendency
is to hush up customer's money. You people are exploiting the customers like this. Because one cannot expect the refund from your company without following up.

Do you bear such a big time for refund in your own case? You are using computers and high-tech methods to complete work. You generate monthly bills timely and when it comes to refund, then 3 to 4 months. What a shame to youuuuuuuuuuuuuuuuuuuuur organization!!!!!!!!!!
Sheer Nonsence. You are not capable of doing this job.

You only earn money and that job you can do well but at the cost of
the satisfaction of the people and at the cost of image of your
company.

Tell this to your highest Boss.

Now I want the whole amount including the interest (If you need to
calculate the interest, pl take my help as your computer cannot do it
in 3 months), and I am claiming Rs. 1000 only, the compensation for
the mental torture you people have given me and my son, plus Rs 200
for auto fare for coming to your so called Galary,(big name, big crowd
as big problems you people are creating). We have visited 4 to 5
times to your Lavish and crowded Galary, waited for an hour each time,
no seats to sit.

Its painful to hear from you various commitments from time to time. Is
it a PRIVATE or Government organization? What your managers are taught
in your training about commitment? 15 days, 2 weeks, 1 month, 60 days,
2 months, 3 months? What are these steps? Your salary increments?

Have a courtesy to call me on 93238-14680. You MBAs! Managers!

Your are simply IMPOSSIBLE!

One dissatisfied customer with your organization.
No thanks, S D Marathe.

--------------------------------------------------------------------------------------

Dear Mr. Marathe,
Thank you for your email dated 01/01/11, regarding your billing
query for Vodafone mobile number 9920273655.

Further to our conversation, we connfirm that the refund
cheque for the above mentioned number will be couriered to your
billing address by 3rd week of January 2011.

Mr. Marathe, the interest on refund amount will be calculated
and will be sent to you within 60 working days post process of
actual refund amount.

We regret the inconvenience caused to you.

In case you need further assistance, please do call or email
us. We’ll do our best to help you.
Wish you and your family a very happy new year.

Happy to help,
Peenali Mewada
On behalf of Rashna N
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-9820098200
For Complaints / Requests : 198 (toll free)
Fax number: +91-22-66661200/22
E-mail : corporate.assist@vodafone.com
Website : Online Recharge|Prepaid, Postpaid Mobile Services|Callertunes|Vodafone India
-------------------------------------------------------------------------------------
From: mayuresh marathe[SMTP:MAYUR2782@YAHOO.COM]
Sent: Saturday, January 01, 2011 6:26:54 PM
To: Corporate Assist (MUM-NE); Rashna N (MUM-NE); J Mundkur (MUM-NE)
Cc: sada_marathe@rediffmail.com

Subject: Refund due from last 2 months 9920273655: Now its 3 months
Auto forwarded by a Rule.

Vodafone team,
My refund is pending for last 3 months.Technical software issues
can not last for 2 or 3 months, if so, Its totally Vodafone's fault
& you should take care of such things. This shows your laps, carelessness,
lethargy in functioning & your tendency to hush up the customers money.

Send me my cheque with my dues plus Intrest for the delayed period of payment from your
side. I hope your 1 Week of Jan ends by Friday,7th Jan 2011. If you are unable to pay me the Intrest, give me the reasons in writing.I want it from you in writing so as to take the matter with Consumer forum.
Aside, Rashna & J. Mundukar,
REMINDER !!!

Please refer my earlier mail dated 28.12.2010. You are suppose to reply me in 2 working days as per your Auto Reply. I want to understand why you are showing such negligence to customers mail?

Mayuresh Marathe
93737 11885
-----------------------------------------------------------------------------------
--- On Fri, 31/12/10, Corporate Assist wrote:
From: Corporate Assist
Subject: Refund due from last 2 months 9920273655
To: "'mayur2782@yahoo.com'"
Date: Friday, 31 December, 2010, 6:25 PM

Dear Mr. Marathe,
Thank you for your email dated 13/12/10, regarding your Vodafone
mobile number 9920273655.
We would like to inform you that, the refund cheque for your Vodafone
mobile phone number style="color:black;">9920273655 has been delayed
due to a technical software issue being faced by the bank in processing the cheque. Rest assured you will receive your refund cheque latest by the end of the 1st week of January 2011.

In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Omkar Gujar
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-9820098200
For Complaints / Requests : 198 (toll free)
Fax number : +91-22-6666122200
E-mail: corporate.assist@vodafone.com
Website: Online Recharge|Prepaid, Postpaid Mobile Services|Callertunes|Vodafone India
---------------------------------------------------------------------------------
From: mayuresh marathe [mailto:mayur2782@yahoo.com]
Sent: Monday, December 13, 2010 11:20 PM
To: Corporate Assist (MUM-NE)
Cc: 'sada_marathe@rediffmail.com'
Subject: Refund due from last 2 months 9920273655

Vodafone Team,
Its already being more than 2 months & still you need 15 days more to make a payment of Rs. 213.23.. What A shame !! You are trying to hushup customers money by cheating poor customers. After So many requests, you are avoiding the payment of such a small amount for our
company.
You have not mentioned about Intrest for the excess period taken by Vodafone to make refund, where as you charge a delay payment of the bills from customers. Pls explain.

Mayuresh Marathe
9373711885
---------------------------------------------------------------------------------------------
--- On Mon, 13/12/10, Corporate Assist wrote:
From: Corporate Assist
Subject: Refund due from last 2 months 9920273655
To: "'mayur2782@yahoo.com'"
Cc: "'sada_marathe@rediffmail.com'"
Date: Monday, 13 December, 2010, 4:40 PM
Dear Mr. Marathe,

Thank you for your email dated 06/12/10, regarding refund for
Vodafone mobile number 9920273655.

Further to our conversation, you will receive the refund cheque within 15 days.
We regret the delay and inconvenience caused to you.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Vaishali Shinde
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-9820098200
For Complaints / Requests : 198 (toll free)
Fax number : +91-22-6666122200
E-mail : corporate.assist@vodafone.com
Website : Online Recharge|Prepaid, Postpaid Mobile Services|Callertunes|Vodafone India
-----------------------------------------------------------------------------------------------------------------

From: mayuresh marathe
[mailto:mayur2782@yahoo.com]
Sent: Monday, December 06, 2010 9:37 PM
To: Vodafonecare Mum (MUM)
Cc: sada_marathe@rediffmail.com
Subject: Refund due from last 2 months 9920273655

Dear Vodafone team,
I was using Vodafone Post paid connection having no 99202 73655 since 2006.
I converted the same in Pre-paid with all your formalities.I paid all the dues, which I was asked to pay before issuing me a prepaid card with same no. However, the payment made by me is excess payment & I have received my Last bill Dated 11.08.10 showing Amt due
Rs.(-) 213.23.

I called up customer care & I was told by your executive that, cheque will be sent to my
address of the same amount within 30 working days from the due date of bill. The due date of bill was 29.09.10. Till date I have not received any cheque & its being more than 60 working
days. Hopefully your organisation is in place.

I called up your customer care at least 7-8 times for followup, & I got very poor, inconsist response every time which is very upseting from MNC company like VODAFONE.

I made a complient no1019115656.

I hereby request you send me my cheque as early as possibewith intrest included.
P.S. Today, I tried to call your representative on 98200 98200 at least 10 times but your system
was not working & I could not talk to any of your representative because
of flaw in your software.
Regards,
Mayuresh Marathe

Hello Mayuresh,

Thanks for writing to us. We are working on your concern and we'll get back to you shortly. For any further assistance please write to us at vodafonecare.mum@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Mumbai.

dear

my request to vadaphone. my plane want to change. i want 50 rs monthly corporat plan. because i am realince employe. i have proff realince id card. and realince request laterhead about corporat plan. i gone to vadaphone gallry. they are giving me this id. if corporat plan is not possible. then convert in priped connection give me reply eraly. plz

my number is 9769886007

your customer shailesh parab

To close the number 9920433586 because we are not intrested......................................... .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ..........

Hi Shehenaz,

Thanks for writing in. Please email your request to vodafonecare.mum@vodafone.com or submit a written application at your nearest Vodafone Store so that we may be able to do the needful. You can also reach us at the aforementioned email ID for any assistance in future, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai