Following are the series of incidents that happened which caused wrong billing not once but
twice for my internet usage on my vodafone network. Inspite of raising several complaints with Vodafone and also emailing them several times no action was taken




1) I got a call from Vodafone sometime in mid December requesting to
try out their new Vodafone 3G service. I asked details about the same to
the gentleman who had called and he confirmed that I could use the 3G
service when connected to my Laptop as well. Then I asked him to activate
the service. He de-activated my existing 2G pack (99 Rs PM) and activated
3G pack.



2) Later when I tried to use the service in my home, the network was
not available. I raised a complaint regarding the same with Vodafone but no
action was taken. Hence I walked in to a Vodafone store to discuss
regarding the same. The person who attended me said that the 3G pack
activated to me cannot be used with Laptop. He said that only 3G packs
above 699 could be used with Laptop (mine was 350 Rs pack ). So I
immediately raised another complaint requesting for *revoke of whatever 3G
activation was done (*as it was wrongly informed to me that I could use it
with Laptop*) and to re-activate back the 2g(99 Rupees PM) pack. *The
person took a service request and confirmed that *2G pack would be
activated.*

* *

*[Let me re-iterate this point again: I was confirmed that my old 2G pack
would be activated and 3G would be de-activated. I was also confirmed by
him that I would not be charged for the wrong activation of 3G and that I
would be able to use internet on 2G as earlier with 99 Rs per month pack.]*

* *

3) But when I received the bill for that month I observed that I
was *charged
on pro-rata basis for my internet usage*. Due to this, I again walked in to
a Vodafone store and informed the same to the person who attended me. The
person accepted the mistake done by Vodafone and told me that he would
*take a service request regarding the same and the right bill would be
generated.*



4) This also was not done.



5) Now when I saw the bill for the current month (Jan 2012), *I am shocked to
notice that for the entire month of Jan I have again been charged on
pro-rata basis for my internet usage (around Rs.4500) and also the charges for last month
(Dec) have not been corrected. *Again an SR has been raised by me regarding
the same. The SR number is 1340648472.


6) After this I wrote an email to the corporate team of vodafone detailing them with the incidents that occured. They just sent an acknowledgement mail saying that the issue would be looked after and solved within 2 working days.


7) This also was not done. I received no information on the status of
my complaint. So I called up Vodafone @ 198 (tollfree numb) and asked for the status of my complaint, the person attending my call told that the issue is closed and that the amount would not be re-imbursed back to me. When I asked him details on why this will not be done, he refused to answer any questions. When I asked him to pass the line
to a senior official he refused that as well. I asked him to send atleast
acknowledgement message on whatever he told to me. He said he could not do
that also.


I dont understand why Vodafone has such rigid policies where in a customer
is not given anything in written on what a request/complaint is raised
against! Even when I asked the people in Vodafone store (when I walked in
to give complaints several times), each time I would get a reply that
everything would be stored in the database and I would just have to produce
the SR number. As a customer is it not our right to see and understand
whatever is being taken as a request/complaint??


Anyhow, this is highly unacceptable and unexpected from a company like
Vodafone. *In spite of raising repeated complaints, no proper action is
being taken.*