Bharat Sanchar Ltd (BSNL) is a mixed enterprise that pursues to provide best telecom and connectivity services including internet to its consumers throughout India. Indeed this is the largest public sector network service provider in India that covers almost every corner of the country with its telephone lines, mobile phone connection and internet connectivity. But like all service providers BSNL too has problems regarding lots of areas like – delay in service, inactive role in troubleshooting the complaints made by people, excessive billing and other such problems. If you wish to complaint anything that is regarded to the BSNL, you need to go to the BSNL Customer Care Portal.

BSNL is the number 1 telecommunication company in India and that makes it easier for the customers to subscribe to any of its services from the comfort of their homes. Instead of providing such customer care base there have complaints from various sources regarding slow speed of internet, poor network coverage and other features. Thus to make things easier for BSNL clientele for complaining the Customer Complaint Portal has been created to register complaints in the portal.

Register Complaints
Having problems with services, register and track you can easily complain at the Customer care portal regarding your problem. You can also check out more on the website: http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp regarding the complaints for BSNL services. In this source you will learn about the complaints that you can make regarding the BSNL problems, staff and customer care executives.

You can also register BSNL general complaints online at BSNL complaint site where you can fill a form regarding miscellaneous complains or problems. All you need to do is fill an online form where you should provide telephone number, name, address and other important information regarding the complaint. The things that you should fill in the online complaint form include the following:
Subscriber Name*
State/Circle *
District/SSA *
Telephone Number with STD Code * and
The Complaint *

After filling the complaint you have to declare that all the information provided are true and that they are complete and correct to the best of your knowledge and one should agree to all terms and conditions. The problem of excess billing is the most common complaint comes to the customer care centers. Because of billing problems many customers are in problem of unpaid bills and supply cut. Because of the large data the billing problems are faced by the company, after the bill is been passed the customer can make a complaint to the customer relation centers and the problems like this can be solved just by revising the bill passed earlier.

The rude language and unresponsive behavior of the customer care staff is also a problem for the people because it’s very hard to convince them to make the services faster, but if consumer says something they have to listen and they are been paid to do so. All these things can be complained in the BSNL customer complaint forum or the BSNL complaint online forms.

Dear sir/ madam,


this is the second time in a row that i have been billed excessively in my bsnl landline bill.

My telephone no is : 04872422513
an excess charge of rupees 752.94/- has been levied under the column debits and on
checking the details it can be seen a similar amount is mentioned as broadband deposit dues .

Please note that i do not have bsnl broadband connection at all.
Last bill also an excess amount of 3092.3/- was mentioned which i got it sorted out.

Kindly look into this matter urgently and reissue the bill after deducting the extra amount ( inr 752/-)

also please give instructions to the staff so that next billing does not reflect any broadband dues.

Thaning you in anticipation

charly george
04872422513

we have opted for Rs.1000 combo home plan.We have received a bill of Rs.2041 showing Rs.128 as a usage charges for phone calls at the rate of Rs.1 per pulse.Then what is the meaning of 450 calls free in the above plan and in the tariff mentioned by BSNL shows no service charges will be taken but in my bill Rs.97 is mentioned as service tax.Kindly give the reasons for the same.

Dear sir/madam,
I have opted for rs 750 unlimited broadband plan.before I was using rs 250 limited 1 gb usage. now when i have changed my plan bsnl has not changed my modem.In the office they mentioned that same modem is enough.But I am facing so many problems with my bsnl UT300R2U modem. the dsl is not responding properly.I cannot download anything for continuous 1 hour.the blink in the dsl is going off.then the speed is so slow. the main problem is my modem is getting heated up very soon like fire and is responding very badly.I want to change my modem to a more nominal and good download providing modem . there are 4 types of modem to choose can i change my modem?.
My telephone number is 04027225190
please reply me soon

Respected Sir,
I am using bsnl mobile no.09417865342 from last five years,but from last 9 months daily 10 to 20 unnecessary msz's from 55888,ibboo,bsnl,57777,59595,55400,TD-Gupsuh,9870996117-14-15-16 and BP-onmobile came in my mobile.i waisted my daily 20 to 30 minutes to delete it from mobile,i got to local customer care ,but in vain,no positive result given by them.i am too'DUKHIEE' due to these msz's.please stop it other wise i will go to TRAI and Consumer court for unnecessary harassing by bsnl.please register my complaint and stop these msz's.
MOHANJIT SINGH,
09417865342


hrrgill9@gmail.com

sir
my landline bsnl phone i dead since last one year ,i have contacted many times near by official but there is no positive responce.
i have complaind earliar before some time but for one day phone is running and after that same condition phone is dead
please immediately take steps to rectify the problem in my gramin pco .in chakbelwa ambedkar nagar under devariya bajar exchange distt ambedkar nagar,

R/S Sir/ Mam
I am a subscriber of telephone no.07182234068 ( Gondia, Maharashtra). I have lodged a complaint on Thursday, February 26, 2011. The lineman is not reported till today march 04, 2011 and when i was went to the office they said that there is a fault with the cable and he said that the cable guy will come the next day and repair it but nothing has been done till today on dated 04 march 2011. I have been calling them regularly for this and there was no response from their end. I am paying the bills regularly. I am working from home and my work is totally dependent on the internet, so I need the internet very urgently.

Otherwise i will reporting to the Higher Authority regarding to this kind of Bad response. and if the Problem is not solving from your End also than definitely i'll change this BSNL Broadband as well as Phone Connection form my Home and My relatives also.

Please do the needful in the earliest.

Thanking you...

From,
Parag Barman
House No.1, Gopal Than Path
(via Sadhani Path)
Rukminigaon
Guwahati-781022

Email: barman.parag@rediffmail.com

To
DE (Admn), Date: 28.04.2011
O/o the GM, Kamrup Telecom District,
BSNL, Guwahati

Sub.: Complain of Telephone no. 2228311

Sir,

The abovementioned telephone installed at my residence (address mentioned above) is out of order since 26.04.2011. I have lodged complain in panjabari telephone exchange, over phone (no.- 1500 and 2332228) . But still it is out of order.

You are requested to look into the matter personally and take necessary action to get the telephone defect rectified.
Thanking you,

Yours faithfully



(Parag Barman)

well i have received a message that " your plan STV109 Voice is going to expire on 10-05-2011 charges will be deducted rs.98.82

well i have not subscribed any such services and than too why this all happening!!

already a "masti pack" has been subscribed and still it is not unsubscribed well customer care executive not picking call.

so help me and unsubscribe all such subscription if any plan has been activated by chance exect one and only tarrif plan as i just use tarrif plan.

please help me!

i will be waiting for your pineal support!!

Thanking you!!
Vivek Thakur

Dear Sir,
I am bhavika patni. My broadband is not worked last 7 days. I need net argently. I am working women & i am available after 6pm. please sir my broadband connect at now.My landline No. is 0265-2482244.

my broad band speed is slow after rectification please rectify fastly so we cant accessing internet fastly from
eswar rao
yellapuvani palem
gopalpatnam
visakahapatnam
2734475

Sir,
My telephone No.0129-2440571 has been working for the last five years Now. But since the last six months it give only one ring which is not received by any one in my residence but yet Iam wrongly charged.

I have made repeated complaints but no one has turned up to do any thing

Kindly do the needful at the earliest.
Thanking You
You’re faithfully
S.P.Upadhyay
Mob.9711482311
H.No.6717 Street No.40

To

The S D O
BSNL Faridabad


Sub:- Name & Address carrection App

Sir/Mam

My new phone no.0129-2230696. Allowted on7-06-2011.My No.2230696 runing befor my name & address Change. My No. allowted this time my name wrong maintion. My name VIKAS CHAUHAN Add:- Shop No. 57 Street No. 57 Sanjay Colony Sec-23 Near- Sec-22 Post Office Ganda Nala Faridabad 121005 (Haryana)
Plz Change my name & Address. As soon as Possibly.
Thanking You


VIKAS CHAUHAN
M:- 9810334648

Sir,
I am not getting my DSL link on my modem for my new connection,Every time I try to connect it says error 676,678,telepnone is busy,connection to remote computer could not be mate e.t.c.I have complained on telephone and persinally visited at C.R Avenue telephone office about 15 times but nothing was done.
kindly do the needful.
Regards,
Sarita khaitan(2257-2551)

my telephone number is 02355253908,at post muradpur road city chiplun,district ratnagiri state maharashtra my complaint is regarding refun of broadband deposit after cancellation of broadband service i have cancelled my service in may 2010,yet i have not recieved the deposit,when i enquired at the accounts department in chiplun head office they say that they have issued the cheque i get to hear the same answer for last 1 year ,many times i visit the office but no use..
tawakkal sange
02355253908

im govt. employee, my name is santokh lal,i lived at phagwara. my landline telephone number is 01824-220324.i have to give application for discoonect the landline number before 3 months. but your department are not disconnect my number.please solve this problem,i am thankfull to you for this.

i am a bsnl customer. i am residing in triplicane just behind bsnl office(bsnl tower). i am not getting
signal if i go inside my house or office(which is also in triplicane). i have given several complaint in
1508 for the past two months and no response. when i enquired, they are replying that the complaint is
not closed and the technical people will call soon. no one contacted so far. why it is happening only to
bsnl and in airtel, vodafone or any other services they are able to talk as if they are taking in land line. i only have to go out to speak when i get a call. since i donot want to change from bsnl (eventhough many in
my office have changed to airtel without changing their number) i am writing this. will anybody from bsnl
help atleast now.

ramkumar

I have not subscribed for the Hindu Devotional Subscription pack ever, and its past 2 months im getting robbed by this service what an IRONY. I have tried 1503 not a single time have the calls been answered to deactivate it and pay back my stolen money. Its like Im stuck with even if I don't want it. An advert. call had come and cause i was angry i let it go on cause even after putting my number under DND the idiots still call thx to BSNL'S porous service and I start getting robbed 20Rs each time for something i don't read and don't understand and the calls at odd hours from advertisers still come in! . IS there a solution to my grievance, Do help me solve this.My contact details:
Leo Fernandes /
chara8@hotmail.com
+91 9422 439 472

my number is 01871-244810 not working from last two months and i submit so many complaints and after all i 3 or 4 time personnely meet to SDO BATALA . Mr. Bajwa and he noted my number. but again no responce from the department i submit latest complaint on 1-9-2011 complaint no. is 1004976970. and today is 9-9-2011.but till now no response from department sir please treat it urgent because i pay bills of broadband and telephone that not work.Thanking you

Hello,
I have bsnl broad band connection of Home UL 750 PL . The details are furnished below:
Telephone No:044-22762420 / Consumer No: 06302190361 / Type:BB2 / Category:NYT GEN /Class:IDPVT
( Free of income calls only ). Now, for past four months misc., charge towards ringtone downloading and ringtone access charges are being levied in monthly bills. But there is no any ringtone hearing (incoming calls from others) (outgoing calls to others). As such no activation of processing the ringtone downloading or accessing. Without processing the said above, chargeing misc.,charge is regrettable.
I therefore request to cancel the misc., charges in monthly bills in future.



Your sincerly,
Panjatcharam.G

Sir,

I have a BSNL BROADBAND connection.But this connection is not working properly last 3 or 4 month's. Some time it works but many time not works. Many time I registered the complaint and also currently register. I went to bsnl office many time. But there is no effect on it.I my facing many problem with my Broadbad Internet connection.Please do some thing for that. My bsnl Phone no is 2507562 and Customer ID is 1007023674.




Thanks & Regards,

Sumit Kumar Singh,
E-mail- sumit.siet001@gmail.com
Phone No.- 9559089464

Respected sir,

This is to inform that am using broadband internet since 2 years, but now internet not working properly. This happening since six month. so many times i given complaint to BSNL but same result. Am using Broadband package of Rs.550.

My Phone number is 0469-2712878
Name. Chandrika Balan

So kindly requesting, Please make necessary action.