Bharat Sanchar Ltd (BSNL) is a mixed enterprise that pursues to provide best telecom and connectivity services including internet to its consumers throughout India. Indeed this is the largest public sector network service provider in India that covers almost every corner of the country with its telephone lines, mobile phone connection and internet connectivity. But like all service providers BSNL too has problems regarding lots of areas like – delay in service, inactive role in troubleshooting the complaints made by people, excessive billing and other such problems. If you wish to complaint anything that is regarded to the BSNL, you need to go to the BSNL Customer Care Portal.
BSNL is the number 1 telecommunication company in India and that makes it easier for the customers to subscribe to any of its services from the comfort of their homes. Instead of providing such customer care base there have complaints from various sources regarding slow speed of internet, poor network coverage and other features. Thus to make things easier for BSNL clientele for complaining the Customer Complaint Portal has been created to register complaints in the portal.
Having problems with services, register and track you can easily complain at the Customer care portal regarding your problem. You can also check out more on the website: http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp regarding the complaints for BSNL services. In this source you will learn about the complaints that you can make regarding the BSNL problems, staff and customer care executives.
You can also register BSNL general complaints online at BSNL complaint site where you can fill a form regarding miscellaneous complains or problems. All you need to do is fill an online form where you should provide telephone number, name, address and other important information regarding the complaint. The things that you should fill in the online complaint form include the following:
Telephone Number with STD Code * and
The Complaint *
After filling the complaint you have to declare that all the information provided are true and that they are complete and correct to the best of your knowledge and one should agree to all terms and conditions. The problem of excess billing is the most common complaint comes to the customer care centers. Because of billing problems many customers are in problem of unpaid bills and supply cut. Because of the large data the billing problems are faced by the company, after the bill is been passed the customer can make a complaint to the customer relation centers and the problems like this can be solved just by revising the bill passed earlier.
The rude language and unresponsive behavior of the customer care staff is also a problem for the people because it’s very hard to convince them to make the services faster, but if consumer says something they have to listen and they are been paid to do so. All these things can be complained in the BSNL customer complaint forum or the BSNL complaint online forms.