Dear Sir ,
We have been continuously been harrassed by tata docomo , when we have requested for cancellation of landline connection . It has been a long time since we have been trying to disconnect the tata telephone no: 3365354196, A/c no:800502787. i had been asked to clear the outstanding bills and only then the connection would be cancelled .Since then six months have passed and we have lodged repeated complaints, but bills have been continued to be raised on us and the connection is also not cancelled .I was said again to clear the bills only then will the connection be cancelled,This time we were given a waive off of Rs 858 and we paid the balance via cheque of Rs 658, and have send and intimation via email and the person who collected the payment was also intimated and he assured us that our connection would be cancelled .Now then after some time we receive a bill of Rs 167 and we are said again to clear the bill and intimate us ,When asked why this amount is raised after the final payment of Rs 658 they say that you did not intimate us after making the payment ,so till the time you intimate us , we will raise extra amount whether the connection is in use or not ,since past few months there hasn't been a single minute of usage since the landline had stopped working.
Intimation via email was sent on 13th jan 2012 ,end chq dated 28 dec 2011 was paid ,and also when the payment was made intimation was made to the person who collected the cheque.
Please look into this matter and oblige.

Originally Posted by Tata Docomo Customercare

Dear Mr. Lalit,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296044351. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Mr. Lalit,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution regarding the complaint bearing vide docket number 296044351. Hence, adjustment also has been provided to you.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Sir ,
We are still been continuously harrassed by tata docomo , when we have requested for cancellation of landline connection . It has been a long time since we have been trying to disconnect the tata telephone no: 3365354196, A/c no:800502787. i had been asked to clear the outstanding bills and only then the connection would be cancelled .Since then six months have passed and we have lodged repeated complaints, but bills have been continued to be raised on us and the connection is also not cancelled .I was said again to clear the bills only then will the connection be cancelled,This time we were given a waive off of Rs 858 and we paid the balance via cheque of Rs 658, and have send and intimation via email and the person who collected the payment was also intimated and he assured us that our connection would be cancelled .Now then after some time we receive a bill of Rs 167 and we are said again to clear the bill and intimate us ,When asked why this amount is raised after the final payment of Rs 658 they say that you did not intimate us after making the payment ,so till the time you intimate us , we will raise extra amount whether the connection is in use or not ,since past few months there hasn't been a single minute of usage since the landline had stopped working.
Intimation via email was sent on 13th jan 2012 ,end chq dated 28 dec 2011 was paid ,and also when the payment was made intimation was made to the person who collected the cheque.
Please look into this matter and oblige.
---End Quote---

This is the reply we received from Tata Docomo

Dear Mr. Lalit,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296044351. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.
***************
Till date neither are we consulted nor spoken with about this matter and a new bill dated 11/01/2012 of Rs 167 has beeen sent .Please stop this harressment we are not liable to make payment of balance Rs 167 as the connection has not been used bt us nad there has been delay on part of Tata Docomo for cancellation of connection.

Originally Posted by lalit_k7788@yahoo.com

Dear Sir ,
We are still been continuously harrassed by tata docomo , when we have requested for cancellation of landline connection . It has been a long time since we have been trying to disconnect the tata telephone no: 3365354196, A/c no:800502787. i had been asked to clear the outstanding bills and only then the connection would be cancelled .Since then six months have passed and we have lodged repeated complaints, but bills have been continued to be raised on us and the connection is also not cancelled .I was said again to clear the bills only then will the connection be cancelled,This time we were given a waive off of Rs 858 and we paid the balance via cheque of Rs 658, and have send and intimation via email and the person who collected the payment was also intimated and he assured us that our connection would be cancelled .Now then after some time we receive a bill of Rs 167 and we are said again to clear the bill and intimate us ,When asked why this amount is raised after the final payment of Rs 658 they say that you did not intimate us after making the payment ,so till the time you intimate us , we will raise extra amount whether the connection is in use or not ,since past few months there hasn't been a single minute of usage since the landline had stopped working.
Intimation via email was sent on 13th jan 2012 ,end chq dated 28 dec 2011 was paid ,and also when the payment was made intimation was made to the person who collected the cheque.
Please look into this matter and oblige.
---End Quote---

This is the reply we received from Tata Docomo

Dear Mr. Lalit,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296044351. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.
***************
Till date neither are we consulted nor spoken with about this matter and a new bill dated 11/01/2012 of Rs 167 has beeen sent .Please stop this harressment we are not liable to make payment of balance Rs 167 as the connection has not been used bt us nad there has been delay on part of Tata Docomo for cancellation of connection.

Dear Mr. Lalit,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution regarding the complaint bearing vide docket number 296044351. Hence, adjustment also has been provided to you.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.