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Tata indicom - Bad Customer sevice

This is a discussion on Tata indicom - Bad Customer sevice within the Landline forums, part of the Telecom category; We are having Tata indicom Landline plus wireless internet connection since a year. We had requested to customer sevice to ...

  1. #1
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    Default Tata indicom - Bad Customer sevice

    We are having Tata indicom Landline plus wireless internet connection since a year. We had requested to customer sevice to have parallel connection. We had made a request before one month and till date the problem has not resolved, we are regular bill paying customer. We had a talk with customer service executives, their officer Mr. Manish, but he was no able to tell us tha how much time it will take to solve our request. After that we had requested to the senior officer Mr. Shailendra, Pune, he promised us to solve our problem as well as he will personally give us a call and tell us that when the problem will get solved but we have not received any call neither mail, no intimation about the problem.


    We are requesting you to see into this matter and get our problem solved. I personally know that its a very small issue but we are getting harrased and fed up of that.

    Regards,
    Rupa Sharma

    Account on Name : Aneesh A Sharma
    Tata Indicom A/C No. :975522255
    Tata Indicom / Photon No. : 2266098097
    Number of Telephones in the Account : 2
    Billing Address: Flat No-C-1401, Bhumiraj Hermitage,
    Plot No-01,Sector-17, Near Moraj Resi,Sanpada.Navi Mumbai, Maharashtra-400705
    India

    E-mail Address : rupa_lampuse@yahoo.com
    Current Talk Plan WL BIZ 666 COMBO DEL Plan
    234338575- tata complaint no

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    Quote Originally Posted by Unregistered View Post
    We are having Tata indicom Landline plus wireless internet connection since a year. We had requested to customer sevice to have parallel connection. We had made a request before one month and till date the problem has not resolved, we are regular bill paying customer. We had a talk with customer service executives, their officer Mr. Manish, but he was no able to tell us tha how much time it will take to solve our request. After that we had requested to the senior officer Mr. Shailendra, Pune, he promised us to solve our problem as well as he will personally give us a call and tell us that when the problem will get solved but we have not received any call neither mail, no intimation about the problem.


    We are requesting you to see into this matter and get our problem solved. I personally know that its a very small issue but we are getting harrased and fed up of that.

    Regards,
    Rupa Sharma

    Account on Name : Aneesh A Sharma
    Tata Indicom A/C No. :975522255
    Tata Indicom / Photon No. : 2266098097
    Number of Telephones in the Account : 2
    Billing Address: Flat No-C-1401, Bhumiraj Hermitage,
    Plot No-01,Sector-17, Near Moraj Resi,Sanpada.Navi Mumbai, Maharashtra-400705
    India

    E-mail Address : rupa_lampuse@yahoo.com
    Current Talk Plan WL BIZ 666 COMBO DEL Plan
    234338575- tata complaint no
    Dear Ms. Rupa Sharma

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

  3. #3
    Unregistered
    Guest

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    Quote Originally Posted by Unregistered View Post
    We are having Tata indicom Landline plus wireless internet connection since a year. We had requested to customer sevice to have parallel connection. We had made a request before one month and till date the problem has not resolved, we are regular bill paying customer. We had a talk with customer service executives, their officer Mr. Manish, but he was no able to tell us tha how much time it will take to solve our request. After that we had requested to the senior officer Mr. Shailendra, Pune, he promised us to solve our problem as well as he will personally give us a call and tell us that when the problem will get solved but we have not received any call neither mail, no intimation about the problem.


    We are requesting you to see into this matter and get our problem solved. I personally know that its a very small issue but we are getting harrased and fed up of that.

    Regards,
    Rupa Sharma

    Account on Name : Aneesh A Sharma
    Tata Indicom A/C No. :975522255
    Tata Indicom / Photon No. : 2266098097
    Number of Telephones in the Account : 2
    Billing Address: Flat No-C-1401, Bhumiraj Hermitage,
    Plot No-01,Sector-17, Near Moraj Resi,Sanpada.Navi Mumbai, Maharashtra-400705
    India

    E-mail Address : rupa_lampuse@yahoo.com
    Current Talk Plan WL BIZ 666 COMBO DEL Plan
    234338575- tata complaint no
    Dear Ms. Rupa Sharma

    Greetings from Tata Indicom!

    We have confirmed from concerned department that the shifting has been done and the problem is now resolved.

    At Tata Indicom, it is our constant endeavor to enhance and improve the quality of customer interface and set exemplary standards of customer service.

    We appreciate your valuable subscription with Tata Indicom and it has always been our constant endeavor to serve you better.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

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