It's been more than 3 months now that I am not able to use Airtel Digital tv services.
I have chased Airtel digital tv customer care many a times over phone, email etc. But, no action taken.

Now I am receiving messages that if I dont recharge my subscription it will be eligible for permanent disconnection; at the moment it is in suspended mode.

I have already chased customer service department n number of times. Many a times I am given phone numbers of service engineer who never respond to my request.

Airtel expects me to keep paying even if they dont provide me any services?
Is it my responsibility to chase service engineers?

- Airtel digital TV customer ID 3004118894

Since last 15 days i call up Airtel customer care with the request to send engineers at my place to check my Airtel Digitel TV connection which has stopped working. Despite of being put on hold for hours and talking to customer care executives of Airtel, there has been no response.

What kind of service is this? It seems they are not there to take care of their customers but to harass them to an extent that they lose their mind and temper.

A very shameful performance by Airtel!

Can you not find contact details from a customer ID? thats what I call a slow show!!!
Poor customer! ) god bless you!
I would rather expect a customer ID as a handle to complete information.

good luck!

Originally Posted by Airtel_Presence

Dear Customer (Airtel Digitel),

This is to inform you that your concern listed on 08 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Well its more than 4 months now. I have just received a couple of calls from Airtel but no action taken!
All I have received is few more messages warning service discontinuation.

I have dropped seperate mails and given my phone numbers as well.

Could anyone please show me your 'presence'?

- Airtel digital TV customer ID 3004118894