Greetings Mr. Surender,
At the onset we would like to sincerely apologize for the inconvenience caused. We will do our best to ensure that your issue is resolved. Unfortunately, we are not able to access your account as the customer id provided in the message has only 9 digits. Request you to please help us with the 10 customer id, the phone number that you have registered with us when you took the connection and any alternate no if we need to reach you.
Once again we are sorry for the trouble you have gone through. Looking forward for your positive and long standing relationship with Airtel.
Manager, Airtel Digital TV Call Centre