I am fed up with the Airtel DTH customer care.
Account No: 3002244762

They just refuse to do the re-installation of my DTH connection for last 6
days. Finally after breaking my head against the wall they did the
re-installation today .

will also register a complaint in the Consumer Court against Airtel DTH. I
spoke to the manager(Lokesh) yesterday and he said work will be done.

He gave me number of the enterprise in Whitefield. When I called that number he
said that's not my job.

Rubbish service quality. My DTH was de-installed 4 days and now nobody wants to
come for re-installation. finally after spending around 30 hours on call one guy came.. that too not by the service req... i figured out that guy's number on my own...took 3 hours for a simple re-installation, changed my set top box...

Great news is that i am still not able to see most of the channels. I am only
getting some regional channels..
service engineer told me that other channels will come in 10 minutes. Its
been 15 hours and I still do not get the channels.
Next day i tried to call the same technician who installed the set box at my place.. he says i will not come.. When i said i will complain, he says do whatever you want to do, nothing will happen.


I want to disconnect the Airtel DTH connection and from now on I would strongly
advise my friends and relatives not go to for Airtel.

Advise strongly against Airtel DTH. Dont go by the Airtel name. they have outsourced DTH service.. u will realize the problem during installation, relocation or any service you would require...

Dear Rakesh,

The problem is resolved now. But my concern is why do i need to complain here for getting simple re-installation done.
What steps are you taking to ensure that other customers do not face the same problem?
If you have a look at the complaints here, more than 70% are for Airtel DTH. Dont you think its time you guys wake up before customers start leaving Airtel.

Regards
Pankaj

Originally Posted by Airtel_Presence

Dear Pankaj,

I would like to inform you that your concern listed 20 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook