The HD channels refuse to display EPG and one is unable to record HD programs on DVR. So scheduling recordings or recording HD content is non-existent except for first few days. The customer service executives have no clue on resolving this except asking me to disconnect power cord OR remove card and reconnect after 30 minutes.

Originally Posted by Charlie

The HD channels refuse to display EPG and one is unable to record HD programs on DVR. So scheduling recordings or recording HD content is non-existent except for first few days. The customer service executives have no clue on resolving this except asking me to disconnect power cord OR remove card and reconnect after 30 minutes.

Hi,
I am also having the same problem. Do not call customer care for this problem. They do not know and no idea what the problem and just give dump answers. I finally able to contact a service technician and got an answer for this. Out of 7 HD channels, you will get the EPG for 3 channels. For the rest of the channels, Airtel is moving into a different satellite which is still in progress. That is why we don't get any information as "No information available". They said it is going to be resolved which will take another month or so.
We will just wait for sometime and see the result.

I hope this helps you.
Thanks, Maharajan