This is continuation to my complaint against Reliance Big TV and APPCO Marketing PVT Ltd, dated 10 th Mar 2011.
In response to my complaint The reliance Big TV people brought two normal dish antennas to install at my place which is normally available in the market at Rs 700/- to 800/-
I have not accepted them as they are not as per specification promised by the sales representative Vishnu Vardhan Raj. (He promised me digital version which is launched recently and each cost at 2980 and in the scheme you got buy one get one free)
Next day Mr Vishnu Vardhan Raj Called me and accepted that he lied just to sell his product. As I can,t accept the low quality dish for that price I paid, and wanted to cancel my order, he requested me not to compliant again and promised me that he will get my money back.
After few days I got a call from the Appcomar office and they informed me that they are sending a cheque to me for the half the amount I paid and the balance will be paid by another cheque with in one month of the time. I received a cheque for Rs 1490/- with in next 10 days and I encashed it ( exact dates not available with me except cheque encash).surprisingly there is no written communication enclosed with that cheque.
After that I am still from last 3 months waiting for my balance payment so many time I called the Appcomar office in Mumabi.
I received so many calls from victims of Appcomar after positioning complaint in cosumer forum.
My bitter experience today on 26 Aug 2011 is when I call Appcomar office Mumbai on telephone no. 02242449900 to enquire about the my balance payment, usually the lady at the other end transferred to a dummy number and there is no response. I disconnect and call back again and insisted that lady to speak to me and asked not to transfer the call.
However she first time ready to listen to me and for my surprise she revealed that there thousands of people like you calling every day we can’t answer every body. I said there are lot of people in Hyderabad victims of your sales people and give me your local office address, we will resolve otherwise I will give police complaint.
In response She said let it be any number of people you cannot do any thing and we know how to manage you people.
I surprise how these people dare to do things like that and escape without responsibility. They are playing with peoples belief in humanity and truth, their belief is no body care for such kind of small money and people never unite by sparing their time , yes they are correct organizations like this making money out of our hard earning using these loopholes,
now this is not a matter of my balance money, I am leaving this for the business ethics of these two big coys to respond and give clarification for my suffering and mental agony caused by their irresponsible employees.
I thank consumer forum for taking action on earlier complaint and getting at least half the amount of my payment back.
Victims of APPCOAR pls Mail me on surendar115@gmail.com
Surendar Reddy Sama