we have problem with our big tv .
the remote is not working with set up box

transaction id-BDH05092009156
subscriber id-200571858901

please arrange mechanics as soon as earlier .

our contact no :9447674983

My reliance Bigtv connection no. is 200735478203 and i have charged my account with Rs.2200 on 22.04.11. Before charging i have called customer care centre and confirmed the amount to be charged.

For Silver pack - 2049

for Negative bal. 65

for Alacarte-Gemini movies 60 (5 x 12)

-------------------

Rs. 2174/-

Hence i recharged 2200/- and called your customer care centre and informed

that the child connection need not be activated and only parent connection to be activated and to be precise silver pack and gemini movies to be activated.


But on 1 may Gemini movies got disconnected and when i called customer care
i receive a vauge answer that the amount got deducted and to be recharged again.

This is absolute cheating when i called and informed how the instructions are not
followed ??? When i have not instructed to activate the child connection how
come without my instructions it got activated and if so why the information is not
passed on to me that the child connection is also got activated.

This is second instant of getting cheated by reliance Big tv earlier in the first instance you people have siphonned of Rs.2000/- by mischievious methods.

I need information regarding the transaction with whom i had conversation on 22.04.11 for
activating the silver connection and why he did not do his duty of not following the
customer instruction and why he has not appraised me to call and deactivate the child
connection.

why i should suffer because of your ineffiicient / cunning staff / management policies.

I need confirmation of present account status that the silver pack validity by e-mail confirmation.

I should be refunded the Rs.150/- siphonned money without my instruction and information

Your customer service is not available from 10.45 to 9.00AM pls keep posted this information on your webstie that you are not availble and your servers does not work.

Your Service representative Mr. Narsimha Reddy and Mr. Anil, Interaction ID 2270828271.
did not resolve my queries and wasted my 45 minutes of time.

They have not taken my complaint.
They did not inform me about the next level of escalation of complaint authority
They did not disclose that from which place they are communicating.
They did not disclose the regional office where i can have a physical complaint.
They have not given any information regarding my account.
They have said their servers does not work usually from 10.00AM to 9.30AM.

What is fun of having call center and advertising that 24 x 7 service is available.
and we are commited to Service all over nation all dubious avdterisement.

My smart card no is 200863772542,registered by ashok kumar.actually 3months back one lady came to my doorstep and told that there is an offer for me that reliance digital is for only 1499 with recording and play back facility which is cost 5999 rs.so i took the offer.after that they kept normal dth for me with out offer.no recording and play back facility.they cheated me.dont take big tv dth plz.

HI,

This is Mallikarjun and my smart card no is 200759547689, i try to recharge my Big tv account i spent 10 hr to reach customer care no's 18002009011 and 18602006666 regarding to know the best pack and recharge Via my credit card but , but when it go to Recharge using credit card option it is going to silence mode up to30 to minutes`.

This is the services what reliance is providing to the customers.

Regards,
Malliakjruna
9833834733

Hi
This is satyendra pathak n my smart card no. is 20054946666. i m trying to recharge my big tv since last evening but still not succeeded even tried in the mid night.

This is the services what reliance is providing to the customers.

Regards,
satyendra 9414275120

hi ihave recharged my big tv receiver number 200688771636 . but reciver is not diplaying any channel... plz open all dram, movies, and sport channels on my receiver...i will be gratefull to you..
plz help me................?

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

i recharged my account through on line by cash card on bigtv web site they show me you are successfully recharged ur account and send me email also.i destroyed cash card later but not added in my account. after some days i called customer care they asked me sr. no. of that cash card. i lost Rs.200 if not recharging account through on line some time why big tv keep such option. what is need to give email id What is mean of sending confirmation email after succussful recharging my smart card no. is 200580995056

d/s my smart card no. 200587975771 name of Santosini pati on 27/10/2011 i have recharged Rs.500/- through online but my a/c was debited and recharge balance is zero. then again i have recharge 28/10/2011 Rs.200/- that amount was successful rechagred. so kindly attained my complain and restore my amount.
on 27/10/2011 my a/c debited and your a/c no 31014960840 BILLDESK TRANSACTION ACCOUNT credited. the journal no. 9074252 please verify and advise to me. alredy i have talked many officialy but my problem is not solved. this is my last request to u. then i will go for conumer court. and i will surrender the big tv.

Y/s
santosini Pati
9438256114
santosini.pati@sbi.co.in

Worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771

Worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771

Y/s
santosini Pati
9438256114
santosini.pati@sbi.co.in

Hello, My Reliance Big TV smart card no is 200570529108. As on 6/1/2012, my balance correctly showed Rs. 107.40. However, I got the shock of my life when the next day (7/1/2012), my balance turned Rs. 0.10. When I called the customer care, they advised me that I had used the IVR option on that day (7/1/12) at around 12pm to subscribe to a Sindhi pack. THis is utter none sense as I never subscribed to a Sindhi pack. For that matter, I find it hard to believe that I can subscribe to a pack via IVR.
This is how Reliance cheats people. Reliance is nothing but a fraud, and a master in cheating people. My subscription was due to expire on 20/1/12 and I had planed to subscribe to a long term plan. If this is the way people are cheated, I feel Reliance Big TV should be banned.
Regards,
Mervin

Hello, My smart card no is 200570529108. On 7/1/2012, Reliance Big TV fraudelently deducted around Rs. 100 from my account. They say I had subscribed to some Sindhi Pack, which is false. I had requested Reliance to provide me the telephone no via which the pack was subscribed to and Reliance is not willing to help in this regard. If this is the case, the system used my Reliance is nothing but a fraud. As of now it seems, a person can use the IVR system, type anyone's smart card no and make that person suffer. The system is just not safe.
And by the way, in no manner is my previous complaint resolved. Agree, I did recharge on 12 Feb, 2012. This does not mean that my previous complaint was resolved. Reliance has done nothing to resolve the issue. The truth is that I subscribed just for the happiness of my family at my native place. Reliance is nothing but a symbol of "GUJJU" ethics. They only try to extract the maximum from one's pocket and then cheat on that individual when there is no way out for that person. I would request everyone reading this complaint, please do not subscribe to a long term pack like 1 year and above as there high chances that Reliance misuses your money.

Hello, My smart card no is 200570529108. On 7/1/2012, Reliance Big TV fraudelently deducted around Rs. 100 from my account. They say I had subscribed to some Sindhi Pack, which is false. I had requested Reliance to provide me the telephone no via which the pack was subscribed to and Reliance is not willing to help in this regard. If this is the case, the system used my Reliance is nothing but a fraud. As of now it seems, a person can use the IVR system, type anyone's smart card no and make that person suffer. The system is just not safe.
And by the way, in no manner is my previous complaint resolved. Agree, I did recharge on 12 Feb, 2012. This does not mean that my previous complaint was resolved. Reliance has done nothing to resolve the issue. The truth is that I subscribed just for the happiness of my family at my native place. Reliance is nothing but a symbol of "GUJJU" ethics. They only try to extract the maximum from one's pocket and then cheat on that individual when there is no way out for that person. I would request everyone reading this complaint, please do not subscribe to a long term pack like 1 year and above as there high chances that Reliance misuses your money. Reliance has never tried to resolve this problem.

I can confirm that Reliance has credited an amount of Rs. 100/- in my smart card no 200570529108. I would like to say I am glad, I have finally got the fraudulantly deducted amount back in my account. But, I am far from satisfied here. First of all, it was only because of Reliance, that my parents could not watch TV from 7/1/12. Besides, it took around 3 months for the money to revert back. This shows how slow Reliance Big TV functions. Probably, Reliance will agree there is no way how Reliance can compensate me for the period where my parents could not watch TV.
However, my biggest concerns are how does Reliance address this issue. I would like to reiterate that the current system is just not safe. As of now, anyone can dial the Reliance telephone number, enter anybody's smart card no and change an existing pack. In this way the rightful owner of the smart card is affected. Reliance should create a system, which is secure and trusted by customers. Banks have Telephone Pins just to access bank account information. Reliance should come out with a similar system as the current system is just not secure and can be misused easily. I hope Reliance addresses the issue with regards to making the system more secure. Regards-Mervin