Big TV Recharge: Easy Processes


When it comes to customer service and providing better facilities, Reliance is always one step ahead of others. Now the satellite TV launched by Reliance called the Reliance Big TV’s portfolio for easy recharge has lot of options that include Online payment using debit and credit cards, Oxigen, Internet banking recharge options, Interactive Voice Response called IVR and Mobile Mode Payment (SMS) or simply one can now recharge the BIG TV calling a toll free number 1800-200-9002.

Reliance has always been ahead of other in strategic relationships or tie-ups with others for their excellent customer service. And customer service has always been the motto of their convenient and user-friendly customer service experience. That is why the credit for value equivalent in offered by recharge voucher has also been provided by the Reliance Big TV services. Recharging your Big TV requires no more intervention of dealers or distributors or any other middleman any longer. All you need to do is call the toll free number and follow the IVR instructions.

Reliance Big TV has entered into the tie-up with ‘Oxigen’ that is India’s first recharge point under one roof. This has been launched to make the recharge and other services easy for the customers. According to Reliance Big TV its customers are offered the entire portfolio of Oxigen’s easy recharge options. And the presence of Oxigen through 75,000 Pan Indian Retail Network has provided an easy of recharge convenience for reliance Big TV customers.

Once the tie-up of the Reliance Big TV with Oxigen was done, it immediately followed the roll out of an extensive Recharge Voucher (RCVs) network across 6500 towns in India. Besides that Reliance BIG TV has also put up a network of close to nearly 100,000 outlets that are spread across 10,000 towns which include local grocery stores, gift stores, and utility stores as well. Thus, with Reliance Big TV network of 100,000 retailers, 250 Reliance Web World, 219 Reliance Mobile Stores, and more than 40,000 odd-telecom outlets have been the sales points for the Big TV DHT services.

Online recharges
Moreover besides IVR and Oxigen recharge of Reliance Big TV has also online service for monthly recharges of BIG TV. One can recharge the packages ranging from Rs 115/- to Rs. 425/- including the taxes applicable across the Sports, News, Kids, Films, Entertainment and Lifestyle genres. Recharging the BIG TV over the internet has always been easy. One just needs to log into the site bigtv.co.in and then click on the option ‘recharge.’

After that you just need to follow the instructions that come on the computer screen. After that you need to enter the Smart Card number and just click on the option submit. The recharge of Big TV can also be done through the simple Recharge Voucher (RCV). One can get the smart card, or reliance vouchers at Reliance World & Reliance Mobile Stores as well as with various dealers.

For more information on Reliance Big TV recharge and other facilities you can call the customer care toll free number that is 1800-200-9002 or 3033-7474 or SMS BTVBAL to 55454.

we have problem with our big tv .
the remote is not working with set up box

transaction id-BDH05092009156
subscriber id-200571858901

please arrange mechanics as soon as earlier .

our contact no :9447674983

My reliance Bigtv connection no. is 200735478203 and i have charged my account with Rs.2200 on 22.04.11. Before charging i have called customer care centre and confirmed the amount to be charged.

For Silver pack - 2049

for Negative bal. 65

for Alacarte-Gemini movies 60 (5 x 12)

-------------------

Rs. 2174/-

Hence i recharged 2200/- and called your customer care centre and informed

that the child connection need not be activated and only parent connection to be activated and to be precise silver pack and gemini movies to be activated.


But on 1 may Gemini movies got disconnected and when i called customer care
i receive a vauge answer that the amount got deducted and to be recharged again.

This is absolute cheating when i called and informed how the instructions are not
followed ??? When i have not instructed to activate the child connection how
come without my instructions it got activated and if so why the information is not
passed on to me that the child connection is also got activated.

This is second instant of getting cheated by reliance Big tv earlier in the first instance you people have siphonned of Rs.2000/- by mischievious methods.

I need information regarding the transaction with whom i had conversation on 22.04.11 for
activating the silver connection and why he did not do his duty of not following the
customer instruction and why he has not appraised me to call and deactivate the child
connection.

why i should suffer because of your ineffiicient / cunning staff / management policies.

I need confirmation of present account status that the silver pack validity by e-mail confirmation.

I should be refunded the Rs.150/- siphonned money without my instruction and information

Your customer service is not available from 10.45 to 9.00AM pls keep posted this information on your webstie that you are not availble and your servers does not work.

Your Service representative Mr. Narsimha Reddy and Mr. Anil, Interaction ID 2270828271.
did not resolve my queries and wasted my 45 minutes of time.

They have not taken my complaint.
They did not inform me about the next level of escalation of complaint authority
They did not disclose that from which place they are communicating.
They did not disclose the regional office where i can have a physical complaint.
They have not given any information regarding my account.
They have said their servers does not work usually from 10.00AM to 9.30AM.

What is fun of having call center and advertising that 24 x 7 service is available.
and we are commited to Service all over nation all dubious avdterisement.

My smart card no is 200863772542,registered by ashok kumar.actually 3months back one lady came to my doorstep and told that there is an offer for me that reliance digital is for only 1499 with recording and play back facility which is cost 5999 rs.so i took the offer.after that they kept normal dth for me with out offer.no recording and play back facility.they cheated me.dont take big tv dth plz.

HI,

This is Mallikarjun and my smart card no is 200759547689, i try to recharge my Big tv account i spent 10 hr to reach customer care no's 18002009011 and 18602006666 regarding to know the best pack and recharge Via my credit card but , but when it go to Recharge using credit card option it is going to silence mode up to30 to minutes`.

This is the services what reliance is providing to the customers.

Regards,
Malliakjruna
9833834733

Hi
This is satyendra pathak n my smart card no. is 20054946666. i m trying to recharge my big tv since last evening but still not succeeded even tried in the mid night.

This is the services what reliance is providing to the customers.

Regards,
satyendra 9414275120

hi ihave recharged my big tv receiver number 200688771636 . but reciver is not diplaying any channel... plz open all dram, movies, and sport channels on my receiver...i will be gratefull to you..
plz help me................?

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

When I have purchased reliance big tv dth I have opted a silver pack . Now I want only value pack of 103 channels only. So I request please down grade my pack

i recharged my account through on line by cash card on bigtv web site they show me you are successfully recharged ur account and send me email also.i destroyed cash card later but not added in my account. after some days i called customer care they asked me sr. no. of that cash card. i lost Rs.200 if not recharging account through on line some time why big tv keep such option. what is need to give email id What is mean of sending confirmation email after succussful recharging my smart card no. is 200580995056

d/s my smart card no. 200587975771 name of Santosini pati on 27/10/2011 i have recharged Rs.500/- through online but my a/c was debited and recharge balance is zero. then again i have recharge 28/10/2011 Rs.200/- that amount was successful rechagred. so kindly attained my complain and restore my amount.
on 27/10/2011 my a/c debited and your a/c no 31014960840 BILLDESK TRANSACTION ACCOUNT credited. the journal no. 9074252 please verify and advise to me. alredy i have talked many officialy but my problem is not solved. this is my last request to u. then i will go for conumer court. and i will surrender the big tv.

Y/s
santosini Pati
9438256114
santosini.pati@sbi.co.in

Worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771

Worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771 worst service is the best provider which is reliance big tv my smart card no is 200587975771

Y/s
santosini Pati
9438256114
santosini.pati@sbi.co.in

Hello, My Reliance Big TV smart card no is 200570529108. As on 6/1/2012, my balance correctly showed Rs. 107.40. However, I got the shock of my life when the next day (7/1/2012), my balance turned Rs. 0.10. When I called the customer care, they advised me that I had used the IVR option on that day (7/1/12) at around 12pm to subscribe to a Sindhi pack. THis is utter none sense as I never subscribed to a Sindhi pack. For that matter, I find it hard to believe that I can subscribe to a pack via IVR.
This is how Reliance cheats people. Reliance is nothing but a fraud, and a master in cheating people. My subscription was due to expire on 20/1/12 and I had planed to subscribe to a long term plan. If this is the way people are cheated, I feel Reliance Big TV should be banned.
Regards,
Mervin

Hello, My smart card no is 200570529108. On 7/1/2012, Reliance Big TV fraudelently deducted around Rs. 100 from my account. They say I had subscribed to some Sindhi Pack, which is false. I had requested Reliance to provide me the telephone no via which the pack was subscribed to and Reliance is not willing to help in this regard. If this is the case, the system used my Reliance is nothing but a fraud. As of now it seems, a person can use the IVR system, type anyone's smart card no and make that person suffer. The system is just not safe.
And by the way, in no manner is my previous complaint resolved. Agree, I did recharge on 12 Feb, 2012. This does not mean that my previous complaint was resolved. Reliance has done nothing to resolve the issue. The truth is that I subscribed just for the happiness of my family at my native place. Reliance is nothing but a symbol of "GUJJU" ethics. They only try to extract the maximum from one's pocket and then cheat on that individual when there is no way out for that person. I would request everyone reading this complaint, please do not subscribe to a long term pack like 1 year and above as there high chances that Reliance misuses your money.

Hello, My smart card no is 200570529108. On 7/1/2012, Reliance Big TV fraudelently deducted around Rs. 100 from my account. They say I had subscribed to some Sindhi Pack, which is false. I had requested Reliance to provide me the telephone no via which the pack was subscribed to and Reliance is not willing to help in this regard. If this is the case, the system used my Reliance is nothing but a fraud. As of now it seems, a person can use the IVR system, type anyone's smart card no and make that person suffer. The system is just not safe.
And by the way, in no manner is my previous complaint resolved. Agree, I did recharge on 12 Feb, 2012. This does not mean that my previous complaint was resolved. Reliance has done nothing to resolve the issue. The truth is that I subscribed just for the happiness of my family at my native place. Reliance is nothing but a symbol of "GUJJU" ethics. They only try to extract the maximum from one's pocket and then cheat on that individual when there is no way out for that person. I would request everyone reading this complaint, please do not subscribe to a long term pack like 1 year and above as there high chances that Reliance misuses your money. Reliance has never tried to resolve this problem.

I can confirm that Reliance has credited an amount of Rs. 100/- in my smart card no 200570529108. I would like to say I am glad, I have finally got the fraudulantly deducted amount back in my account. But, I am far from satisfied here. First of all, it was only because of Reliance, that my parents could not watch TV from 7/1/12. Besides, it took around 3 months for the money to revert back. This shows how slow Reliance Big TV functions. Probably, Reliance will agree there is no way how Reliance can compensate me for the period where my parents could not watch TV.
However, my biggest concerns are how does Reliance address this issue. I would like to reiterate that the current system is just not safe. As of now, anyone can dial the Reliance telephone number, enter anybody's smart card no and change an existing pack. In this way the rightful owner of the smart card is affected. Reliance should create a system, which is secure and trusted by customers. Banks have Telephone Pins just to access bank account information. Reliance should come out with a similar system as the current system is just not secure and can be misused easily. I hope Reliance addresses the issue with regards to making the system more secure. Regards-Mervin