I am a sunscriber of sundirect DTH. I added the channel ESPN on 11.06.2010 to view the world cup, paying Rs. 38/- But when I tuned an error message "E80-35 service is currently scrambled " appeared on the screen. I lodged my complaint the same day online in their helpdesk. And i got a call from their ernakulam office saying that the error will be rectified within 24 hours. But after 48 hours when nothing has happened I contacted them again and this time they told that they are helpless, and asked me to contact their customer care centre. (I will call it a Customer Mockery centre!). on 13.06.10, I lodged my complaint, and the complaint No. is0022681407. The man told me to wait for another 24 hours to get my complaiant attended. Since then I contacted in their tel No. 04439407575(Which is a metered call no) some 10 times and each time they extended the time, and again on 15.06.2010 they registered another complaint No. 0022780889, and assured that i will get the channel by evening. And today it is 17th, and i am yet to get the channel. So above Rs. 38/- which I paid for the channel, i talked about 200 minutes total with their customer care peoplle expending another minimum 100 Rs, and without any result.
This is nothing but customer mockery by the socalled hitech channel. And the response from the customer care people is realy ridiculous and below standard. They are just fooling the customer. Either they must provide me the channel or refund the subscription amount and the telephone call charges.

i am a customer of sun direct and we are settlled in mangalore.today 18-6-2010 i was watching t.v. as soon as i was back from my work place to my house i started watchin t.v. at 4.15 p.m. and i watched it for 10 min suddenly the signal stopped and till now the condition is the same.it was not raining at the moment i was watchin t.v. i request the customer care to rectify the error as soon as possible and bring back the signal to my television.

I also have same problem for ESPN & Star Sport from June 11(E80-35), I contacted customer care center they given compliant number , next day service people called from Chennai and they said the set box need software update and i given set top box to my distributor to rectify problem

The same is a continuing issue for all customer. I too suffering the same problem, " I could not view the ESPN / Star sports which is activated by june 09." Even after 24hours, they could not trace what the problem is.

All the management and CEO of sundirect DTH service should be put behind bars for the cheating they do to their customers. They promise big service and spend a lot on their television advertisemtns "tan-tana-tan" and when they get the customer they just cheat them. No proper service, half of your favourite programs you never see. When you call the customer mockery center, the executive will ask all your details from your grandfathers date of birth till when you go to toilet and all your address for the past couple of years. And when you tell your problem after all your answers, they just say we will look into it in 48 hours, but for them 48 hours will never end. you have to be behind them for the rest of your life before you choose wisely to change the DTH connection. I really wonder how sundirect is managing to have so many customers inspite of this.