SIr, This is Nikesh Prasad from Durgapur. Few days ago, I got a sms from Videocon D2H that I got a videocon D2H on a offer after paying only Rs 440/- and i pay the amt on 28/05/10 and they told that the delivery is made on 30/05/10 but still now i am not got any delivery and still now they did not contact me. Even I contact the cust care regarding this, and they told that their is no such offer. What should I do????????

[QUOTE=Unregistered;9996]SIr, This is mohsin Dhankot from Mahuva gujarat. Few days ago, I got a sms from Videocon D2H that I got a videocon D2H on a offer after paying only Rs 440/- and i pay the amt on 2/06/10 and they told that the delivery is made on 4/06/10 but still now i am not got any delivery and still now they did not contact me. Even I contact the cust care regarding this, and they told that their is no such offer. What should I do????????

Sir,

i purchased videocon d2h lcd in their Paisa Vasool offer on 31.0510 from their videocon - "next showroom" in Gomti Nagar Lucknow. I received a SMS on 01.06.10 from the site www.d2hvideocon.com on my mobile number which i had registered on their 'next showroom' on buying the lcd tv stating that

"you have win a videocon set top box with dvd in our lucky draw and you have to deposit Rs.440 i.e the tax amount only and you will get this offer totally free.

The same day in the evening i again went to the 'next showroom' enquiring about this offer and even showed the SMS to the representatives present there.. The representatives in the showroom said that they donot know about such an offer this offer could be directly sent to you by the company as your registered details are already sent to the company. ( Instead they should have warned us against any such offer and enquired direclty from the company about any such offer.)

On 02.06.10 i again received another SMS stating the details which is as follows ( i had downloaded the detais from that site)

Authorized Letter
Dear Customer,

During The Time Of Advertising Survey You Will Get a Free Gift Hamper From D2h Videocon “D2h Videocon Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 05/06/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person Need to be Present Who is Registered With us This Gift Hamper Rs. 3399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs. 440/- And You Can Deposit The Amount At Your Nearest State Bank Of India Branch to Deposit The Amount Details Are Mentioned Below.

Name: Kishan Sahoo

A/C Number: 20012395019

The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last Time is at 3:30 PM and Date on 04/06/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number 011- 47615787 And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled.

Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.


Thank You For Choosing D2HVideocon. Your Gift Video

http://www.d2hvideocon.com/vid.php

Regards,

D2Hvideocon.com

On receiving this we did exactly what was being directed to us and deposited the sum and faxed the receipt to Mr Kishan Sahoo at his SBI A/C Number: 20012395019 faxed the report to Fax Number 011- 47615787.

Since then i have not received any initimation from the said www.d2hvideocon.com site.

i even went the "next showroom" in Gomti Nagar Lucknow. They contacted to videocon d2h company on their toll free number to some executive ( which they should have done on my first visited enquiry earlier).
The executive on the toll free number informed us that their is no such offer given by the company and this could be a fraud.

Now what should i do as remedy for this because i have already spent Rs 440 + Rs 35 ( fax amount) +time + energy + lost of faith in the videocon company

yours

PN Seth

i have reseve a sms to win a videocon dth

My name is Devendra. Customer ID is 1300323. Intead of recharging I am not able to see the channels. In my account the recharge amount is getting deducted on daily basis. Try to call their call center but no revert from there. After long waiting of 14-15 minute not able to speack to call center executive. Some times the call get dropped from their side once i near to my turn to spack with there executive. I am frustrated with the service they providing and not understanding how to approach them to make aware about the problem.

Please help.

dear sir/madam
this gurbaj singh from ambala(HR.).my custmor id is 1050578.my setup box of videocon
d2h is not working.it is totaly off.no on or off.u r call center persons told me that eng. will arrive in timing 24 or 48 hrs.but no one arrive.no body help me for solve my problem.they tell me we will replace ur setup box.
but no one arrive.till today my problem is still.is that ur service to ur custmers.

Dear team,

I am facing a problem from D2H since two months by not getting proper service. i had written so many mail to them but didnt get any proper response from them. i am attahing the mail. kindly help how we can go about this??????????


Dear CCU,



Blunt message is that please take your setup box and we don’t want any kind of service from you people. You people are failure to provide the services. Kindly come to our place and take the setup box.



This is regards to my previous complaint which I have filled for not getting response on your service part. As your service managers came and replace the set up Box but “some error of not installing are showing, on the whole still we are struggling for this service. Where is the loop hole? why you people are fail to give us proper service?

If this is the way to cater your customers than please take your setup box away we don’t want we have so many other option. Neither you are returning back our money which we paid on time but we didn’t get service nor is your setup box working. This time we are not going to refilling the card let see how much you people are acting on it.

Respond this query IN ONE DAY on prior basis else take your set up box and wait for consumer court notice.



GUYS ATLEAST TAKE CARE OF YOUR BRAND PERSONALITY AND GOODWILL WHY YOU PEOPLE WANT TO SPOIL.





Swapnil ghase

Mobile: +91 9325377571

Email: sapna.talreja@sc.com
swapnilghase@ymail.com


--------------------------------------------------------------------------------

Sent: Thursday, July 08, 2010 6:25 PM
To: 'customercare@d2h.com'
Cc: 'swapnilghase@ymail.com'
Subject: CustID : 3729613----------------------Urgent ACTION Expecting--------Reminder 3



Dear CCU,



This is regards to my previous complaint which I have filled for not getting response on your service part. Yesterday your service managers came and replace the set up Box but “some error of not installing are showing, on the whole still we are struggling for this service. Where is the loop hole? why you people are fail to give us proper service?

If this is the way to cater your customers than please take your setup box away we don’t want we have so many other option. Neither you are returning back our money which we paid on time but we didn’t get service nor is your setup box working. This time we are not going to refilling the card let see how much you people are acting on it.

Respond this query IN ONE DAY on prior basis else take your set up box and wait for consumer court notice.



GUYS ATLEAST TAKE CARE OF YOUR BRAND PERSONALITY AND GOODWILL WHY YOU PEOPLE WANT TO SPOIL.



Swapnil ghase

9325277571




--------------------------------------------------------------------------------


Sent: Tuesday, July 06, 2010 5:01 PM
To: 'customercare@d2h.com'
Cc: 'swapnilghase@ymail.com'
Subject: CustID : 3729613----------------------Urgent ACTION Expecting--------Reminder 1
Importance: High



Dear CCU,



This is regards to my previous complaint which I have filled for not getting response on your service part. Before two days your service manager had came to update check the problem but we could found any major difference in terms of the issues.



My issues are the same. If this is a way you want us to make you remind that your customer is not happy and he want some service where you are not able to provide then please let me know so through mouth advertisement I can create awareness to your new users who are about to take your connection that please don’t go as service of the particular D2H is not at all good.



Sort out this matter on urgent basis and if you want to change set up box please change it else you really insisted me to go to consumer court and fight for this.



You people has committed that you will be giving us our two month fee back as we paid but we couldn’t enjoy any service. Kindly credit the two months money to our d2h account ASAP.



Take this mail as final reminder. From now onwards I will not communicate my consumer court lawyer will communicate. And I think you people really don’t care for customer.



Swapnil ghase

9325277571












--------------------------------------------------------------------------------


To: 'customercare@d2h.com'
Cc: 'swapnilghase@ymail.com'
Subject: CustID : 3729613----------------------Urgent ACTION Expecting--------Reminder 1
Importance: High



Dear Customer Care Unit,



This is to regards of the my complaint which I am filling since two months but I am not getting any kind of service from you guys, if this is a way to serve customers than I will grade you 0 in your scaling grade.

I have complaint 4 times but didn’t get any kindly response from you.



My channels are not working since two months and in the mean while I am making payment on time but not getting any kind of service.



My complaint numbers is as follow:

Complaint Number: 13285936 Date:20th May 2010
Complaint Number: 13617253 Date:3rd June 2010
Complaint Number: 13789105 Date:7th June 2010
Complaint Number: 13996873 Date:14th June 2010


Above mention are the complaint numbers where you can judge you’re self that you people are not at all able to serve your customer.



I hope you must heard about the MOUTH ADVERTISING………… if this is the way to serve customer very soon you will be loosing your customer base. You himself insisting customer to move from your basket and look forward to other service.



Please inform is your are not able to serve so we can go for other options. We have so many options.



Request to take action within 24 hours else you are insisting me to file a case to Consumer court against you.





Regards,

Swapnil ghase

9325277571

maine naya videocon d2h dish liya hai..............
jab maine dish liatha tub 175 channel dikhayenge aisa kaha tha.........
meri requirement thi ki muze discovery turbo and discovery science channel chahiye..........
magar jub installation hua to usme vo channel nahi the.................
aur usme bahutse channel kum hai...........
to aab kub muze pure channels dikhayenge agar aap ne mari complent padi to
please muze reply kijiya GMAIL per i am giving my Email id.
akashparatwagh97@gmail.com
me apko mera customer id de dunga..........
thank u

Dear team,

I am facing a problem from D2H since two months by not getting proper service.
1)i had called so many times them but didnt get any proper response from them.from last some days i m facing issue of CHANNEL MISSMATCH, every time they were giving engineers will reach to you within 48 hours, but they dont cmae and as i call again and asked about my complaint id cc told me that issue is resolved and engineers are visited but fact is that without reaching to customer they close complaints.they told me that they will call me as they reach nearby my home location but i havent yet received any call
2) As no strong material not used fibre material of dish broke up.

kindly help how we can go about this.


thanks,

sudhir patil.
09860110735

I am not happy with your mail. I have repeatedly told and mailed you that inspite of paid connection charge I was kept deprived from the service.Not only that I was harrased for constant 15 days by your inmates..Somebody was regularly coming to repair connection and was back with no result.This was happened for 7 to 8 times. I presided them repeatedly but i was not giving proper reply These 15 days I had to remained without cricket match for which i am found of and for which I got your connection. .Now i am repentant for having your connection. You are not justifying with me. Only token penalty will satisfy me. Please note that I am so much unhappy with your dealing to me.

--- On Sat, 9/18/10, Customercare <Customercare@d2h.com> wrote:


From: Customercare <Customercare@d2h.com>
Subject: RE:
To: "Jaysukh Talavia" <jaysukhtalavia2000@yahoo.com>
Date: Saturday, September 18, 2010, 1:37 AM

Dear Mr. Talavia,



Thank you for writing again to Videocon d2h.



This is with reference to your email dated September 17, 2010 regarding credit for downtime period for customer ID 6062451.



As per our discussion with you, we would like to inform you that a credit of Rs. 150 has already been posted in your d2h account on August 21, 2010 for the downtime period. We regret to show our infeasibility to provide you any further discount on d2h subscription.



Further to our discussion, please also note that your d2h services are currently disconnected from our end due to insufficient account balance. We request you to recharge your d2h account in order to restart the d2h services. Please also be informed that your d2h account will be permanently disconnected if you do not recharge your account within 90 days (including 3 days of grace period) after due date.

I recharged 300 rupees voucher in wrong id no. which was given by the company when I buy the product.But when my account not recharge then I was call the costomer care no. Then they said that ur id no. is not this.Then they give me the correct id no.but i have recharged in the given id no. which is not mine. so whose fault is this & How can i get my money back..plz rply fast

my customer id is 13266198

i am trying to register for the last 4 days.

processing your request page is not opening

kindly reply or do needful to register my product

i have to rtecharge my acccount through internet

because it was not possible to do so , i resorted to recharge with a 300 rs card

when i used it in your website it is asking me for 16 digit number where as only 12 digit number is on the card

then i used your customercare phone number and took the assistance

but recharge particulars is not displayed in tv screen or message is noy received in my rtn number

reply me

m email id is manian.ps2009@gmail.com

sir g apki d2h ki service bhut bekar hai. apke custmer care wale custmer ko wrng suggastion krte hai 24 hrs me blke 1 aweek tk service ni dete. isliye hm apki dish katwana chte hai.


Manoj 99881-07799

sir g apki d2h ki service bhut bekar hai. apke custmer care wale custmer ko wrng suggastion krte hai 24 hrs me blke 1 aweek tk service ni dete. Apke Manager Ajay Kumar & Deepti Super Viser tk Ne glt Suggestn kiya hai.

Manoj 99881-07799


My id no. 12309 Yogesh Kumar

hi,
my customer number is 12422565.
yr device is not working properly since last 10days even i am not able to talk with yr customer care
executive. sometime i able talk with executive but sudenly it
disconnects.

This is realy very poor service. pls take action and send
yr executive as soon as possible.

I have spent almost 100rs to talk with executive but they r also not able to solve this issue. pls cal
me on 9920811134 number for more details about the issue.

I have already sent an email to videocon d2h but they have not replied yet and not even got call from them yet.

regards,
Viraj Vashi

CUSTOMER ID No 28604973


I am your customer and my mobile no. is 9704579923. I am receiving spate of fake
messages from your customercare, saying that I am in dues. In fact I have taken the connection
only in Nov,2010 and till Feb,2011 I am not due anything. They have also confirmed that my
present current account balance is Rs.499-02. When I call your customercare number
18002000111 the response is that ALL THE EXECUTIVES ARE BUSY! This is the reply I am
getting for the last four days. There seems to be no responsible person there or the staff there
have switched this constant message and holidaying elsewhere. Please set right the position
immediately. If you cant do anything, say so and I will surrender my d2h connection. I am
totally VEXED with your customer care which does not care the customer. Please reply.

sir,my cust id is id 25092990. iam not receiving the programs till 4 days. when i on the tv no sighnal display is in screen .kindly solve my problem as soon as possible. by anil ms.geethanjali,nattukal po, mannarkkad , palakkad dt, ph 9447331837.

i can't receive any of the channels properly please see the problem and clear it and my customer id is 23098541. I can't receive it for 4days some channels are proper and some shows technical problem so please clear my problem my number is 09944100647.please replay

Originally Posted by deivendran

i can't receive any of the channels properly please see the problem and clear it and my customer id is 23098541. I can't receive it for 4days some channels are proper and some shows technical problem so please clear my problem my number is 09944100647.please replay

Dear Mr. Deivendran,

We deeply regret the inconvenience caused to you and are would like to notify that the Issue has been resolved.

We once again apologize for the delay on behalf of the Videocon d2h team. Should you have any pending queries or issues , Please feel free to contact our Customer Care.

• 1800-266-0066 (Toll Free)
• 0120 - 3989677 (Normal charges apply)
• +919911099999 (Normal charges apply)
• +919082099999 (Normal charges apply)

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

my videocond2h is not working properly. only audio is working but video is not coming on screen pls cheak it and rectify










my custmer id is 5457195 and my mobile number is 9452548382

Dear sir/
Today i by a videacond2h reacharge coupon of rupee 300 but it not working when we recharge our dish then he replied ur coupon is not vallide plz solve my prob. my contact no. is 9034415087 my vouchor pin no. is 559595116669 & seriol no. is TH00S11001707109 PLZ SOLVE MY PROB. AS SOON AS

Originally Posted by paramjeet_ singh

Dear sir/
Today i by a videacond2h reacharge coupon of rupee 300 but it not working when we recharge our dish then he replied ur coupon is not vallide plz solve my prob. my contact no. is 9034415087 my vouchor pin no. is 559595116669 & seriol no. is TH00S11001707109 PLZ SOLVE MY PROB. AS SOON AS

Dear Mr. Paramjeet,

With reference to your concern listed on 26 May 2011. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Originally Posted by paramjeet_ singh

Dear sir/
Today i by a videacond2h reacharge coupon of rupee 300 but it not working when we recharge our dish then he replied ur coupon is not vallide plz solve my prob. my contact no. is 9034415087 my vouchor pin no. is 559595116669 & seriol no. is TH00S11001707109 PLZ SOLVE MY PROB. AS SOON AS

Dear Mr. Paramjeet,

With reference to your concern listed on 26 May 2011. We would like to inform you that the credit has been posted in your Account and it is now resolved.

Should you have any pending queries or issues, Please feel free to contact our Customer Care.

• 1800-881-0111 (Toll Free)
• +919082099999 (Normal charges apply)

You can also email us at customercare@d2h.com

For details of all our Products and Services you may visit our Website http://www.videocond2h.com

Regards,
Videocon d2h Team

Dear Sir,

This is reference to the problem in my Videocon D2h that my Antina of Cable was misplaced / turnoff by air. We contacted your Engineer, he was asking for Rs. 300/- while when we call customer care they told that we not need to pay anything for that.
Please resolve this issue.

Regards

Akhil Agarwal
C-70, Shivalik Nagar
BHEL Haridwar
Ph - 9719005455
ID - 32469245

Originally Posted by Unregistered

Dear Sir,

This is reference to the problem in my Videocon D2h that my Antina of Cable was misplaced / turnoff by air. We contacted your Engineer, he was asking for Rs. 300/- while when we call customer care they told that we not need to pay anything for that.
Please resolve this issue.

Regards

Akhil Agarwal
C-70, Shivalik Nagar
BHEL Haridwar
Ph - 9719005455
ID - 32469245

Dear Mr. Akhil,

With reference to your concern listed on 1 June 2011 for customer ID:32469245. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team