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Complaint againgst Airtel Digital TV

This is a discussion on Complaint againgst Airtel Digital TV within the DTH forums, part of the Entertainment and Recreation category; I am having issues with my airtel digital TV connection (Customer ID: 3002923996) A person from airtel technical department came ...

  1. #26
    Junior Member
    Join Date
    Sep 2011
    Posts
    1

    Angry

    I am having issues with my airtel digital TV connection (Customer ID: 3002923996)

    A person from airtel technical department came to my house on 15th September 2011, and told about the change in satellite for airtel DTH. He made some adjustments in the dish antena and none of the Channels are seen from that day.
    I raised a complaint the same day, and an engineer came to my house to resolve it.
    He informed us that there is a problem with the LNBS and it needs replacement and I need to pay for it.
    I started getting 4-5 channels from that day, and some channels with scrambled video during noon time alone.

    Airtel is asking service charge for every engineer visit (does not matter who is responsible for the issue), and for the LNBS replacement which I am not responsible for.
    I was getting all the channels properly till 15th September 2011.
    I am still charged at the rate of Rs. 9 per day.

    I raised the same concern with airtel many times and I could not get any positive response till now.
    Reference Numbers
    1. 12178598 (Got a message that the issue is resolved)
    2. 12107631 (Got a message that the issue is resolved)
    3. 11945392 (Got a message that the issue is resolved)

    The procedure for disconnecting the account also looks a bit complicated for me. (Very recently I recharged my account for Rs. 1000 - which I now think that it was a blunder. Otherwise I would have gone for another connection already.)

    Now, considering the hops for getting a new connection, and the fear that I might loose the money in my airtel tv account, I am forced to pay for the LNBS.

    Think twice before you take a new Airtel TV connection.

  2. #27
    VASEEM ALI
    Guest

    Default Airtel dth poor service

    Dear Sir as iam customer of Airtel DTH cus ID 300073681 past 3yrs . I made a complaint to Airtel DTH customer care on the month of May 2011 and many more times as for (1) improper signal (2) Setup Box power delay and (3) Add a new channels . But Still now 03/11/2011 the problem is not solve plz do the need full and return back my money of Rs.3500/- as per i recharge to airtel dth past months . I unbelive abought Airtel to this type me poor service . Regards VASEEM ALI Mobile - 09840792327

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