Dear sir,
i have the honour to state that i am a customer of airtel digital tv since 2009. connection is name of my elder brother raghuvir gurlia under customer ID 3000960807 and resistered mobile number is 9314812664/8890710784.
further i state that airtel company has changed its settelite position. accordingly it has not changed the position of my dish on roof. so my set off box is not able to receive the chenal and its showing error code SM1. i brought this problem in knowledge of airtel digital tv customer care through helpline number 12150 and 18001028080 under following complaints.
Date complaint number
13/07/11 9983235
16/07/11 10084729
19/07/11 10175474

respected sir inspite of that no site visit by an engineer has been conducted. only they contacted on phone and demanded Rs 150/- as fees. while as per company rules ang regulations fees of an engineer for site visit is only Rs 100/- and as my case is of error code SM1 in that it should be free. being such issue i was ready to pay Rs 100/- but they did not agree and dropped the case.

sir, ahead of this several time i have made call to suprior call attender and begged to look into the matter but no one was bother. either they have disconnected the line or fraudly ensured me that it will be done. after waiting 10 days my patience has dropped and now i am you can say forced to type this complaint.

kindly put your best efforts and by taking neccessary action please solve this case as soon as possible. i will be greatful to you.
"thanking you"
yours faithfully
malbax gurlia

I would like to know how I can sue Airtel for the mental harassment and very poor response to the complaints .

I have a multiple TV connection with Airtel based in gurgaon,( 2 tvs) and since last 1 month I faced problem of no voice in the TV , after followup of 3 weeks both the HD STB's were replaced on 17th august and thus started my problems, the engineer who replaced told me that the services would start in next 2 hours , however since then it is been one week but the services have not started on my TV's.
Everytime I called in last week ,i was asked to give the same information like the STB no and the Card no and was always told that the resolution will be done in next 2 hours ..

I have spoken to atleast 30 different customer care executives, supervisors and A very unprofessional nodal officer and his team in chandigarh ( Mr Mohinder Thakur , yash and Sallaudin )
the worst point is that every time the conversation was for atleast 30 minutes and each time I was told that problem was different, examples given
A. The STB's were changed after warranty of 1 year but as my complaint was old I wont be charged but they need approval from HUB officer.
B. The cards in STB's were not suppossed to be changed but were changed by mistake by the engineer..

each time they put me on hold for 20 -30 minutes and them come back to me that it will be resolved in 2 hours .. why put me on hold for a long time if you have to tell me the same thing.

the worst reply came from one executive , that they cannot resolve the problem becoause I am calling them every 5 hours and they are forced to launch a new complaint and the resolution time gets extended .. so there is no accountability ..

As now I am very sure that Airtel customer care team is the worst example of unprofessional behaviour and they will be never be able to resoulve this issue as the yhave not done yet after 1 wee kwith talking to 30 executives ..

names given.

Manjeet Bhawsar( supervisor)
satish yadav
Anil Rai
Angelina Daniel (Supervisor)
Sumeet Kumar
Sabha Kasur
Ashish singh thakur
Rohit Dudeja
narinder singh Thakur
Mohinder Thakur ( Nodal officer)
yash
Sallaudin
neelima
Durgesh
manjeet singh
rajjaya
Sunaina ( Super visor)

one week , 30 executives no resolution, final outcome , I need to sue Airtel ... and share with the world in general that donot donot even by mistake go for Any airtel services.

By the way I will get rid of my airtel cell no, move to another company , close my landline no at home and at office ( 10 nos)..

and will also sue them for harassment..


Raja harbinder singh

sir
i had recharged on wrong costumer id no.3007944698 about rs110/- and my transaction id no is 828466437.Costumer cares received the complaint no.11389968 after taking the transaction id no. on 28/8/11 but they did not resolved the issue but they closed the complaint.
Again they asked the transaction id and complaint no.11447113 on 30/8/11.
They confused me telling whether i have given the transaction id no. or not.

complaint no.11389968 on 28/8/11
complaint no.11447113 on 30/8/11.

For your kind information they don't resolve the issue and not answering properly to call..
I have talked with more than 15 costumer cares.please resolve it immdiately.
I suggest dont take such services.
yours sincerly
nilamadhab pattnaik
cost id.3007923698