I have been using DishTV for the last 5 years now. Over time without informing me, channels have been removed from my package like star sports, star cricket, espn, etc... and new add on packages introduced and charged extra from me. I never bothered much since I use the DTH very less and have very little time for complaining. Recently my parents came to stay with me and they need to watch TV. Thats when the problems started coming up since the view time increased.

I had made a payment of 700 INR on 16th Oct. On 28th Oct I received a mail from their customer care, which extended my validity to 4th January 2012. I called up customer care to verify since I did not make any extra payment. They assured me it must have been some promotional offers (like the 40 free channel offer going at that time) and I need not worry. They also asked me about any other issue, to which I told them that I wasnt getting Star TV pack, zee tv, etc.. for over 6-7 months. They sent over a person to repair the issue.

On 15th December, I found all my channels gone. I called up customer care and they rudely told me that the connection is in the name of Mr. Vikant and without any email ID or mobile number registered, not in my name. I should verify my details like what MY NAME IS and call back. I have been a customer for the last 5 years with the same name , same Email ID and Registered mobile no.

So I called up the North India number and they changed back my details after blaming ME of changing all details as according to them the system could NEVER have done so on their own. They also mentioned that the 200 Rs was taken back on 30th oct and I wasnt informed as my Distv was not on for 2 hours during that time !!!!??? Overall I have to pay 20 Rs for reactivation and recharge. (actually they must have allocated my VC no. to some new customer who paid 200 Rs, and all my details were removed. Later they changed it and my account was penalised, but they never changed back my info) Complete goofup.

I sent a mail back asking for a refund of 20 Rs, and an apology for the misbehaviour and criticism I recieved over phone. They replied that its not possible and if I want to discontinue, I can do. What kind of behaviour is that? I was told that my next recharge date is 13th Jan and after that I can disconnect. On 13th Jan I paid for 1 month (350 Rs) early in the morning to avoid disconnection. To my surprise my next recharge date was 8th Feb instead of 13th. I called them and they said that somehow they had deactivated my account before 13th, so 20 Rs goes there, and they activated a UTV package which took some money. None can be refunded and I shouldnt bother much since its a small amount.

This is cheating, pathetic customer treatment and customer harrassment. I want compensation for the same.

The captioned connection was recharged with Rs.2112 on 3/07/2011 for
annual renewal charges of my connection with FAMILY PACK from Dish Tv
vendor APOLLO AIRWORLD, Tagore Garden, New Delhi. Suddenly the
connection was discontinued on 5/01/2012). To my surprise
a connection recharged for 1 year suddenly discontinued before expiry
(2/07/2012). The scanned copy of the receipt from your dealer was sent to customer care of dish tv but to my surprise the cheat company took favour of their dealer and out rightly rejected my plea. The matter was again taken up with company local head but with no results. You are requested to take up my case and get me the justice as mentioned above.

regds
H.S.Bakshi
9810992872