Disgusting Nodal offer service. Mr.Gopal of Gujarat who is nodal officer incharge of Ahmedabd whose number on website is 079-40037114.

He is always found in metting a standard answer sinc 4 day's. he doesn't come on phone and guys picking up the call hangs up the phone or transfter to the call which get disconnected. They are not been allowed to transferred the call.

I have a gnuine issue bu they are taking it up very lightly where should i complaint the same. My Registered number for DTH service is 9825000095 and mine anme is Dipen.

AIRTEL DTH guys are not ready to listen anything nor nodal officers are trying to solve the issue.

Where can i complaint about such a attitude ?? will i get a solution it's amonst long time 5 days inclusive 25th and 26th

Originally Posted by airtel.online

Dear Customer, (9825000095 )

This is to inform you that your concern listed 27 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Hope my complaint to get the resolution today itself. Steps will be taken to Gopal who is a nodal officer but not responsible enough to answer a phone call. He should be penalized for the same.

Also complaint is not getting resolved since long . Waiting for some confirmation on the same.

Airtel guys are making fun of Customers .

they even are not reading any complaints nor are they trying to solve the same.

It's long time i have not received any information on the same.


Rgds,

Dipen Khatri.

My problem is not solved and dont write for skae of writing .

I dont know why you guys @ airtel make a mockery of customers

Nothing has been resolved this is since long now.


Rgds,

Dipen Khatri.

as per commitment on time of booking they have to give 3month free but now after taking money they juz gived 2 month. fraud idiot not reliable.
i want to discontinue this fraud company. after booking they got 4 daz for installation n get another a day for resume service. very bad bad bad bad bad

17 august 201
Dear Mr. Suryawanshi,
I am user of Airtel Digital dish. I am using it since Jul-2010. My Customer id is:- 3004746150. Registered mobile number:- +91-9825885898
I am having some problems and the same describing below
1) HDMI Cable
2) Sound Problem
3) Technical Problem in Set Top Box
I am having these problems since Apr-2011 and i called customer care number 1800 102 8080. Technician has visited my place for couple of times in the month of Apr-2011, his mobile number is +91-9725840671, he told me that your set top box is having some technical problem and it needs to be replaced. And he told me that set top box is not available in the stock so, we will inform you once set top box is available in the warehouse. He has given me some mobile numbers too for any quick resolution.
I waited for 15-20 days and then i called on given mobile numbers. I called them on these numbers +91-7600046998, +91-9998896760, +91-9898031267 and then they have again visited my place in the month of Jul-2011. It’s almost 4 months when they again visited my place. I told them to replace set top box as the warranty is getting over in the near future. They told me don’t worry, it will be replaced soon and Set top box is a company's property so it will be replaced any time. However I have not received new set top box, I called Airtel Engineer on +91-9725840671 & he came my place and he told me that your HDMI Pin is having some problem hence we need to change your set top box without any additional charge. However I have not received set top box.
Now this is a clear cut case of fraud from Airtel. I am complaining since Apr-2011 and Airtel has not solved my problem after giving frequent reminders. Now warranty period is over so, I am not liable to pay additional charge to Airtel. Airtel is responsible for such delay and Airtel has to replace my Set top box & HDMI Cable without any additional charge. I am even not able to switch on my TV due to all these problems and my pre-paid balance is getting lapse. I have called almost 20-30 times on customer care number howeverproblem is not yet solved
Please treat this as urgent and don’t force me to pursue further. I have all the evidence of calls and mobile number of all engineers. I will go to consumer court if you don’t solve my problem with in a week or soon.
Hope for the positive and quick resolution.
Thanks in advance.
Regrds,
Shailesh P Surti
Advocate Gujarat High Cort - Ahmedabad
Member of Human Rights Conceal of Gujarat (New Delhi)
Member - Gujarat Legal Ad Service - Gujarat High Court
18 august 2011
Hello,
I am user of Airtel Digital dish. I am using it since Jul-2010. My Customer id is:- 3004746150. Registered mobile number:- +91-9825885898.
I am having some problems and the same describing below:
1) HDMI Cable
2) Sound Problem
3) Technical Problem in Set Top Box
I am having these problems since Apr-2011 and i called customer care number 1800 102 8080. Technician has visited my place for couple of times in the month of Apr-2011, his mobile number is +91-9725840671, he told me that your set top box is having some technical problem and it needs to be replaced. And he told me that set top box is not available in the stock so, we will inform you once set top box is available in the warehouse. He has given me some mobile numbers too for any quick resoution.
I waited for 15-20 days and then i called on given mobile numbers. I called them on these numbers +91-7600046998, +91-9998896760, +91-9898031267 and then they have again visited my place in the month of Jul-2011. It’s almost 4 months when they again visited my place. I told them to replace set top box as the warranty is getting over in the near future. They told me don’t worry, it will be replaced soon and Set top box is a company's property so it will be replaced any time. However I have not received new set top box, I called Airtel Engineer on +91-9725840671 & he came my place and he told me that your HDMI Pin is having some problem hence we need to change your set top box without any additional charge. However I have not received set top box in time then again I called Mr. Gopal Suryavnshi (Nodal Officer – Airtel Gujarat) on 079-40037114. He was not picking my call and one lady was picking my call every time and she refuses to transfer my call to Mr. Surayavanshi. Finally on one day, I had a talk with Mr. Suryavanshi and he was not ready to talk with me and he misbehaved with me & told me that you have to pay additional charge for Set top box.
Now this is a clear cut case of fraud from Airtel. I am complaining since Apr-2011 and Airtel has not solved my problem after giving frequent reminders. Now warranty period is over so, I am not liable to pay aditional charge to Airtel. Airtel is responsible for such delay and Airtel has to replace my Set top box & HDMI Cable without any additional charge. I am even not able to switch on my TV due to all these problems and my pre-paid balance is getting lapse. I have called almost 20-30 times on customer care number however problem is not yet solved.
Please treat this as urgent and don’t force me to pursue further. I have all the evidence of calls and mobile number of all engineers. I will go to consumer court if you don’t solve my problem with in a week or soon.
Regards
Shailesh P Surti
Advocate Gujrat High Cort – Ahmedabad
Respected sir
Sunil mittal sir
This is really disappointing to see such reply from a senior office like you
How come it is so easy for you to write “As per our telephonic conversation with you on 91-9825885898, set top box replacement charges are Rs. 350 alongwith Rs. 100 engineer visit charges, kindly revert with the confirmation of the same so that we can process your request.”. I have not agreed on giving any additional cost on call & even not agreeing to give any additional charge to Airtel. So, it is my request to you to don’t write such things which were not discussed on call.
I have been reporting these complains since Apr-2011 and I was well in the warranty period at that time and Airtel has simply done time-buying by sending engineers and not resolved my problem till date. So, here responsibility clearly lies solely on Airtel to provide me Set Top Box and HDMI Cable without any additional cost.
Please don't force me to pursue further.please tell your responsible staff Reply Forward
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Hello,
This is really disappointing to see such reply from a senior office like you

How come it is so easy for you to write “As per our telephonic conversation with you on 91-9825885898, set top box replacement charges are Rs. 350 alongwith Rs. 100 engineer visit charges, kindly revert with the confirmation of the same so that we can process your request.”. I have not agreed on giving any additional cost on call & even not agreeing to give any additional charge to Airtel. So, it is my request to you to don’t write such things which were not discussed on call.
I have been reporting these complains since Apr-2011 and I was well in the warranty period at that time and Airtel has simply done time-buying by sending engineers and not resolved my problem till date. So, here responsibility clearly lies solely on Airtel to provide me Set Top Box and HDMI Cable without any additional cost.
Please don’t force me to pursue further.
shailesh surti(b.com,llb,llm,dca)
advocates
gujarat high court
ahmedabad

couple of months back i had taken airtel DTH and i use to have some buffer money in my account, for some top ups, airtel had deducted all my money without my information and while seeking clarification they are more interested in disconnecting the connection then resolve it, Nodel office is not ready to talk and no resolution at all, infect they are threating me that they will take all instruments provided to me and i will not get any refund as well. My cust ID is 3008726187. Delhi Nodel officer services is pathetic and i am very much frusteted by services. Manoj