Elliminating the glossy ads and the high profile endorsers, the actual working of the product and the service is pretty pathetic.

1) Service request 8219892 raised in the 3rd week of May and the issue is still not resolved. Still, the service request has been closed saying that the problem is resolved.

Everytime I call up the customer care, they generate a new service request and this goes on forever.

2) Why should the customer be charged for a software glitch?. The STB was hanging in the loading page and according to the service personnel, this is caused by a software glitch.

In this case, why should the customer bear the expenses of swapping the STB? Isn't it the responsibility of the supplier to ensure that the firmware is flashed with the correct software and is supplied without such bugs?

Though I have raised the issue with Nodal officers, there seems to be simply no way to resolving the issues and the connection is lying idle while I am being charged for usage.

Regards,
Pandian

I have taken airtel digital tv connection last month 23.Customer id is :3007761153.I am facing signal issues from 22 may morning,i reported this issue to customer care with request no :8237631.They informed me problem will be getting resolved by 5pm of 22may.Around 5.30 one of executive called me up and said he will be at location within 10 minutes.However no one responded.When i tried reaching him again he didn't take up the call( i tried 4 time).Then i tried customer care again they said for tommorow ie 23 may and some vague reason.
Now my concern is today i have called customer care 4-5 times and every time call reached for about 8-10 minutes.Out of which i spoke to customer care only fr 2 minutes and rest was all music tone
>>I have written multiple mails to digitalTV@airtel.in' however i didn't get any response.
I would like to ask you is this is the way you treat your customer after taking money for 5 months in advance.
>>>Even writting to nodal officer didnt help.
And to the worst case they hav e close all the issue without even any person resolving it .

I am having problem with airtel broadband since past 2 months. I keep calling the customer service and after endless waiting and calls transfers (with each person asking me for the same information everytime) the issue remains unresolved.

Even the customer care people are very rude and don't even care if the person is been on the line since 40minutes. Please I request consumercourt to take action against Airtel.

These service providers feel they can get away with exploiting people and nothing will affect their reputation. They are seriously harassing people. Request you to please take strict action against this company.

Thank you