I am fed up with the Airtel DTH customer care.

They just refuse to do the re-installation of my DTH connection for last 6
days. Finally after breaking my head against the wall they did the
re-installation today .

will also register a complaint in the Consumer Court against Airtel DTH. I
spoke to the manager(Lokesh) yesterday and he said work will be done.

He gave me number of the enterprise in Whitefield. When I called that number he
said that's not my job.

Rubbish service quality. My DTH was de-installed 4 days and now nobody wants to
come for re-installation.


Great news is that i am still not able to see most of the channels. I am only
getting some regional channels..

Your service engineer told me that other channels will come in 10 minutes. Its
been 6 hours and I still do not get the channels.
Next day i tried to call the same technician who installed the set box at my place.. he says i will not come.. When i said i will complain, he says do whatever you want to do, nothing will happen.


I want to disconnect the Airtel DTH connection and from now on I would strongly
advise my friends and relatives not go to for Airtel.

Advise strongly against Airtel DTH. Dont go by the Airtel name. they have outsourced DTH service.. u will realize the problem during installation, relocation or any service you would require...

Take it at your own risk

For certain technical problem My STB has been displaying SM2 error msgs. I have been unble to enjoy TV programme from 17.11.2011 till now . I contacted Customer care executives for several times to restore the services . Every person i met over phone had different views and suggested me to do certain menu operation with the STB settings but in futile, then ( as usual ! ) he assures me that one service Engineer will arrive my place and will do the needful to restore service . Finally last evening once contacted one executive( disclosed his name as SUDHIR) assuered ( / guaranted ) me to do the needful to restore my services by 5-30 p.m today. Till now No S.Exe visited my place nor contacted me. I am in dillemna now what to do ? Where should i Contact ? Is this the way of providing services to customer from a house (Brand )like Airtel.

I agree.. Had similar expereinces with the customer care. Everytime you reach, you need to repeat your issues. There is no mechanism to capture capture customer quesries. They act like a dumb Operators, I regret my decision to take Airtel DTH... Strongly advice not to even think of them for any connecitons.