Hi,

I recently bought Airtel Digital TV Recorder (DVR). My customer ID is 3004140695. I attracted towards the advertised features of the DVR. I also enjoyed the features of the same for the first month of buying your service. However, since start of the second month I am disappointed by your service.

In the first month of buying the DVR, I was given Ultra pack for free. Everything worked fine. In the next month I opted for Economy pack and the problem started since then. Right now, I am having Supervalue pack. The programs which I recorded on DVR from the channels which were available in Ultra pack, and got automatically unsubscribed when I chose the Economy pack, I am unable to play those program from the DVR. For example, a program which I recoreded on DVR from PIX or HBO (which were part of Ultra pack), I am not able to play those program from the DVR once I opted for the Economy pack.

When I try to play any of those programs, I get a message "This channel/program is not subscribed by you. To view this program you need to add the relevant topup to your account...." Error Code: 4

I dont understand, why should I subscribe any channel to view a program which is already available in the hard disk of the DVR.

After several unsolved complaints (I can give all the complaint numbers along with dates), I contacted Nodal officer on email. I received a call from Mr. Roop Singh (01146867900 ) on 7-Aug-10. He told me that he could not solve the problem.

I have found out from other people and also from the internet that Airtel applies the restriction on their DVR customers. Airtel does not allow its customers to play a program from their own DVR, once a channel is unsubscribed. I dont understand that once I buy the DVR along with the Recording Topup, why should I be deprieved of playing ALL the recorded programs ? Please note that Airtel's competitor Big TV does not restrict its customers from playing recorded contents the way Airtel is restricting.

Can I request to protect rights of the consumer in this regard ?

Regards,
Setu Shah

sir i am Ankit Kumar Gupta. I had purchased the Airtel DVR my customer ID is 3007214689. before purchasing the DVR i Had ordered on the internet then airtel customer care executive had called me and told me that i can also purchase the DVR from Dealer same scheme will be Applicable. but now i did not receive my cash back offer of Rs. 250. I called the airtel customer care on 10/03/2011 they said that i will receive the Rs 250 till 12th of march. then i called to him again he said that your account balance is negative so we are not able to give you the cash back amount. Then i recharged my account of Rs 100 and today airtel Executive is saying that we can not give you the cash back amount because it was purchased from the dealer.
airtel a big cheater. i will tell everybody that airtel is a big cheater. i will say to everyone that "never purchase any item of airtel".