Dear sir,

With reference to the above referred smart card number issued to myself in the month of February, 2011. I 27/07/11 had purchased this connection from M/s Reliance Big TV under their scheme of “Platinum Regional Pack” and paid Rs.4290/- (Rupees four thousand two hundred ninety only) on 4th February, 2011 . Subsequently M/s Reliance Big TV forwarded there engineer on 5th of February, 2011 and installed the DTH receiver and set to box at home.
Since 5th February, 2011 I am getting all the channels alongwith south regional pack of Malayalam. From 25th July, 2011 onwards M/s Realiance has disconnected the service of few channels alongwith Regional Malayalam Channel Asianet & Asianet Plus. I would like to submit the following process I had faced within 72 hours:
1) I have approached customer service of Reliance Big TV on 26/07/11 and intimated about my problem to Mr. Sanjeev (Customer care Executive) and then he transferred the line to Mr. Kumar ( intimated as he is from technical side) and then Mr. Rakesh (Team Leader). All of them intimated all the channels will be resume within 2 hours as the problem due to some technical changes at their end (Interaction/process request No.2375530127).
2) Again I contacted customer care on 27/07/11 morning and attended by Ms. Manpreet and she intimated that I have to make payment of Rs.33/- for getting these channels as both channels i.e. Asianet & Plus are falling under other scheme. I had requested to transfer the line to the Team Leader and she denied my request the Team Leader is not available and she promised that the channels will be available within 2 hours as a special case she activate (she got instruction from someone that these connection under Plattinum) Complaint No.157899340.
3) Contacted customer service on 27th July, 2011 at 7:40 p.m. and attended a executive and he promised that will be active within 15 minutes as he activated the special scheme of “PLATTINUM + MALAYALAM“. But remain same result and I requested him to disconnect if the service is not resuming within 2 hours.
4) I have called up again on evening on 28/07/11 at 8:20 p.m. and again request to executive and then team leader. But this time the team leader intimated that they disconnected this service as there is a outstanding amount of Rs.84/- is showing my account as they provided additional cable of 10 mtrs during the time of installation.
• A) They had not intimated about the extra cable they provided to me during installation even after 6 months
• If they provided extra cable and debited to my account then why it is not reflected on my account which I can access from my set to box
• Without prior intimation how they can restrict any channels on their wish as I paid advance amount for whole year.
• Why the executives are given wrong information on last few days
• If they restricted few channels for need of recovery of Rs.83/-, how much amount they recovered till date
• Do they have right to do this kind of unethical technical recovery systems
5) All the above grounds I requested them to please disconnect the service from 1st of August, 2011 and refund me the balance amount of Rs.2145/- towards the balance 6 month payment.

As you know, if any service provider is failed to deliver the promised service even after 72 hours consumer have the right to take up the issue.

KINDLY ADVISE HOW I CAN GET BACK MY REFUND AMOUNT OF RS.2145/-. AND WHERE I HAVE TO FILE THE PETITIONS.