Dear Sir

I have taken Reliance Big TV-HD-DVR-Smart Card Number is 200923334662 registered on my Wife name Ghazala on dated 1 October 2011. Sine very first day i am not satisfied with this service , i can not see channels properly ,while i am watching tv picture is going on and off for a while several times so i can not watch properly any programme.

I had contacted on customer care frequently their representative told that your set top need to change or set top box has a falt. and what ever instruction they have given i have followed but no result. and even i am not getting any response from reliance Customer care. It is completely useless.

Therefore i request you to kindly look into this matter i very thankful to you.

Thanks and Regards
Afaque Ansari
doctor.afaque@gmail.com
9892401305

Dear Sir,
I have taken Reliance Big TV-HD-DVR-Smart Card Number is 200923334662
registered on my Wife name Ghazala on dated 1 October 2011. Sine very
first day i am not satisfied with this service , i can not see
channels properly ,while i am watching tv picture is going on and off
for a while several times so i can not watch properly any programme.

As your engineers visited my set top box since last 7 months, First he
told me to change
HDMI cable with version of 1;4. I have taken the cable with 1200
rupees. But still the problem was same.

I missed my all plans from 1oct to 31 dec which i got. Again i
recharged my acount on 5 jan for 1 month that was i also missed.

No your engineer is asking to change my TV or repair my TV. I am using
samsung 26" TV. I talked with customer care of Samsung TV they dont
found any problem of my TV.

Last engineer name is Pankaj, before he was taking nicely , now he
also seemed to be ignoring my calls.

Kindly do the needfull as i have lost 6 month top up. Meanwhile at the
time of purchase i had shown my TV which i am using.

Thanks
Afaque

Originally Posted by doctor.afaque@gmail.com

Dear Sir,
I have taken Reliance Big TV-HD-DVR-Smart Card Number is 200923334662
registered on my Wife name Ghazala on dated 1 October 2011. Sine very
first day i am not satisfied with this service , i can not see
channels properly ,while i am watching tv picture is going on and off
for a while several times so i can not watch properly any programme.

As your engineers visited my set top box since last 7 months, First he
told me to change
HDMI cable with version of 1;4. I have taken the cable with 1200
rupees. But still the problem was same.

I missed my all plans from 1oct to 31 dec which i got. Again i
recharged my acount on 5 jan for 1 month that was i also missed.

No your engineer is asking to change my TV or repair my TV. I am using
samsung 26" TV. I talked with customer care of Samsung TV they dont
found any problem of my TV.

Last engineer name is Pankaj, before he was taking nicely , now he
also seemed to be ignoring my calls.

Kindly do the needfull as i have lost 6 month top up. Meanwhile at the
time of purchase i had shown my TV which i am using.

Thanks
Afaque

Hi Afaque,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

Originally Posted by doctor.afaque@gmail.com

Dear Sir,
I have taken Reliance Big TV-HD-DVR-Smart Card Number is 200923334662
registered on my Wife name Ghazala on dated 1 October 2011. Sine very
first day i am not satisfied with this service , i can not see
channels properly ,while i am watching tv picture is going on and off
for a while several times so i can not watch properly any programme.

As your engineers visited my set top box since last 7 months, First he
told me to change
HDMI cable with version of 1;4. I have taken the cable with 1200
rupees. But still the problem was same.

I missed my all plans from 1oct to 31 dec which i got. Again i
recharged my acount on 5 jan for 1 month that was i also missed.

No your engineer is asking to change my TV or repair my TV. I am using
samsung 26" TV. I talked with customer care of Samsung TV they dont
found any problem of my TV.

Last engineer name is Pankaj, before he was taking nicely , now he
also seemed to be ignoring my calls.

Kindly do the needfull as i have lost 6 month top up. Meanwhile at the
time of purchase i had shown my TV which i am using.

Thanks
Afaque

Hi Afaque,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Regards,

RDTVcare