Sir/ madam,
I have purchased a reliance big Tv smart Card No is 200802857898, on 1 sep, 2010 and installed on 2nd. But even after that day I could not see any channel . I called the engineer who installed it from ParpatGanj(9990486621) several times and after 1 Day only he recharged the Smart Card. Even I cannot see any channel Showing it "Poor Signal" Mesg. I had complained to the engineer and the Agent(9990189189) But they have yet not taken any action. I had registered a complaint with Cust care in toll free no 18002009001 on 6th sept 2010 and they have told complaint will be soled within 48 hrs. But even after 72 hrs no one had come and solved or phoned to me. On 8th sept when I called the Partpad Ganj engineer, he told me that he had received my complaint and some one will come or myself today itself. On the same day He phoned me at 9.41 pm from the number 01132026567 having drunken and talked as making me as a fool and said that 3 or 4 days will be taken to complete the installation. I am in deep touble and cursing myself to take a bigtv. I have paid Rs.1810.00(1490+320) in total and no channel is shown. So consumer forum is requested to take an action against the irresposible customerservice of the dealer.

Thank You
Sushan T D
G-40, Laxmi Nagar
New delhi-110 092
Mob: 7827193566

To,
Concerned authority
Bigtv
Sir,

My name is umakanth i am using your bigtv (200582514060 ) from past 2 years. On this month 1st some technical problem occurred in setoff box. So regarding the issue I gave my 1st complaint on 1st June 2011 complaint number I received was 153899261 but no action was taken to solve the problem so again was doing complain for every 2days and complaint numbers are as follows
• 154076952
• 154335656
• 154410592
• 154444854
• 155175468
• 154658057
• 155175137
I am very sorry to say this even this many time I had been complained but till today no action has taken to solve the problem and complain was closing for fake reasons 1st complained was closed for the reason customer (my) mobile was switched off but it was not correct reason. So that I gave
 9247226363
 9247435383
 9290159835
 9296455660
 9295608646
 9966642829
These are the numbers I gave to contact me after 1st complaint but I didn’t get any response from your side

2days (17-06-2011) back I received a call from the 1st number below mentioned
 040-65960232
 7396551545
The 1st number call was attended by the name “sohail” he spoke very rudely to me
When I asked him for the bigtv office address to come to the store and complain on the issue he said that” why do u want the address tell me weather u want the service or not. We didn’t receive your complaint” and he was not answered for our next call and he used to lift the call and he didn’t talked to me.
When I called to the 2nd number he said he will send the technician in an hour then after I waited for few hours and called back then he said” you want to go for the consumer form so I don’t want to respond to your complaint “and encouraged to go for consumer form.
Is this the way to deal a customer? From past 20days I am facing the problem
so i request you to take the action and solve the problem. or else say v wont provide the service i don't waste time on contacting with you. i go for consumer form

thanking you