We have two nos of dth connection .smart card no. 200831805269 and 2nd one is my my brother room whenever i recharge my dth .amount is distributed both of them
.last month i recharge my dth to 400 . Both connection run one month. But recently my brother recharge dth 400 .my connection is diconnected 10 day only. When i call to customer care they have no satisfactory answer, they say i cant recharge it any time my phone no is 9811110421 ,2nd dth nos 9810265021
pls resolve the problem

My reliance bigtv cable connection is working from 14/10/11. i have registered a complaint at the same day at customer care unit but till date no one attented the complaint.I used to remind customer care unit everyday and i was not able to watch any of the programe from the past one week..this is highly intolarable from your part.i am constrained to file legal steps against the company.
Kozhikode
20/10/11

Dear Sir/Madam,

Plz. do the needful still yet till date not resolve the matter.




----- Forwarded Message -----
From: Mahesh chand Gupta <maheshu_ch123@yahoo.in>
To: "Rcomappellateauthority.UPW@relianceada.com" <Rcomappellateauthority.UPW@relianceada.com>
Cc: "nodalofficer@reliancedigitaltv.com" <nodalofficer@reliancedigitaltv.com>; "Rcomappellateauthority.Delhi@relianceada.com" <Rcomappellateauthority.Delhi@relianceada.com>; "CustomerCare@reliancedigitaltv.com" <CustomerCare@reliancedigitaltv.com>
Sent: Monday, 17 October 2011 10:40 AM
Subject: Fw: Reminder-3 Refund relocated charges 350_20086889666_Mahesh Chandra Gupta

Dear Sir/Madam,
This is to inform you that following lapse committed by Sujeet Jain Sir,dated 15/09/2011 you promissed me I will talk to business team and he will balance your deducted amount, but after the last thirty two days ("Relocation Charges of Rs.350/-" deducted in my account) and in sprit of my several reminder no action has been taken yet by your side,it is very surprising me to see that with such an efficient department how can some one facing problem. now situation it's looking like that situtation is really out of control and its really given me MENTAL STRESS.

Dear Sir/Madam plz read trail mail and do the needful as soon as possible.


Regards
Mahesh Chandra Gupta
09307095651



----- Forwarded Message -----
From: Mahesh chand Gupta <maheshu_ch123@yahoo.in>
To: "nodalofficer@reliancedigitaltv.com" <nodalofficer@reliancedigitaltv.com>
Cc: "Rcomappellateauthority.UPW@relianceada.com" <Rcomappellateauthority.UPW@relianceada.com>; "Rcomappellateauthority.Delhi@relianceada.com" <Rcomappellateauthority.Delhi@relianceada.com>; "Rcomappellateauthority.Mumbai@relianceada.com " <Rcomappellateauthority.Mumbai@relianceada.com>; "CustomerCare@reliancedigitaltv.com" <CustomerCare@reliancedigitaltv.com>
Sent: Tuesday, 11 October 2011 2:35 PM
Subject: Fw: Reminder-3 Refund relocated charges_20086889666_Mahesh Chandra Gupta

Dear Sir,
As per telephonic communication with your nodal officer as on date 04/10/2011 and mobile conferencing with your engineer we found he was intensely wrong information given to company, day after I receive call of Rajesh Kumar from varanasi and he also call conferencing with engineer he found too. but still not resolve the matter.

Plz. do the needful asap otherwise plz surrender Rbigtv system I am very upset to take Rbigtv System and in future never try to take and suggest any person to buy Rbigtv Service.

Regards
Mahesh Chand Gupta
9307095651
9696162836


----- Forwarded Message -----
From: Mahesh chand Gupta <maheshu_ch123@yahoo.in>
To: "nodalofficer@reliancedigitaltv.com" <nodalofficer@reliancedigitaltv.com>
Cc: "Rcomappellateauthority.UPW@relianceada.com" ; "Rcomappellateauthority.Delhi@relianceada.com" <Rcomappellateauthority.Delhi@relianceada.com>; "Rcomappellateauthority.Mumbai@relianceada.com " <Rcomappellateauthority.Mumbai@relianceada.com>; "CustomerCare@reliancedigitaltv.com" <CustomerCare@reliancedigitaltv.com>" <Rcomappellateauthority.UPW@relianceada.com>
Sent: Tuesday, 4 October 2011 1:20 PM
Subject: Fw: Reminder-3 Refund relocated charges_20086889666_Mahesh Chandra Gupta

Dear Sir,
Dear Sir,
I am pained to know your attention to the following lapse committed by Sujeet Jain Sir,you promissed me I will talk to business team and he will balance your deducted amount, but after the last twenty days ("Relocation Charges of Rs.350/-" deducted in my account) and in sprit of my several reminder no action has been taken yet by your side,it is very surprising me to see that with such an efficient department how can some one facing problem. now situation it's looking like that situtation is really out of control and its really given me MENTAL STRESS.

let me clear you sir if with in days if ur not willing to solve my problem then definately i will take some further step.....

Regards
Mahesh Chandra Gupta
09307095651


----- Forwarded Message -----
From: Mahesh chand Gupta <maheshu_ch123@yahoo.in>
To: "nodalofficer@reliancedigitaltv.com" <nodalofficer@reliancedigitaltv.com>
Cc: "Rcomappellateauthority.UPW@relianceada.com" <Rcomappellateauthority.UPW@relianceada.com>; "Rcomappellateauthority.Delhi@relianceada.com" <Rcomappellateauthority.Delhi@relianceada.com>; "Rcomappellateauthority.Mumbai@relianceada.com " <Rcomappellateauthority.Mumbai@relianceada.com>; "CustomerCare@reliancedigitaltv.com" <CustomerCare@reliancedigitaltv.com>
Sent: Saturday, 1 October 2011 10:12 AM
Subject: Fw: Reminder-2 Refund relocated charges_20086889666_Mahesh Chandra Gupta

Dear Sir,
Still no response from your side.

Kindly do the needful.

Regards
Mahesh Chand Gupta
9307095651
9598069052


----- Forwarded Message -----
From: Mahesh chand Gupta <maheshu_ch123@yahoo.in>
To: nodalofficer@reliancedigitaltv.com
Cc: Rcomappellateauthority.UPW@relianceada.com; Rcomappellateauthority.Delhi@relianceada.com; Rcomappellateauthority.Mumbai@relianceada.com; CustomerCare@reliancedigitaltv.com
Sent: Tuesday, 27 September 2011 2:43 PM
Subject: Fw: Reminder-2 Refund relocated charges_20086889666_Mahesh Chandra Gupta

Dear Sir,
After many reminder no fruitful response from your side as you know I am facing problem from long time but solution still zero, when all thinks are clear, why still not refund/Balance 350 in my account.

I dont think so what to do Plz do the needful asap.

regards
Mahesh Chand Gupta
9307095651
8004749331
--- On Sat, 24/9/11, nodalofficer@reliancedigitaltv.com <nodalofficer@reliancedigitaltv.com> wrote:

From: nodalofficer@reliancedigitaltv.com <nodalofficer@reliancedigitaltv.com>
Subject: Reference to your e-mail
To: "Mahesh chand Gupta" <maheshu_ch123@yahoo.in>
Date: Saturday, 24 September, 2011, 7:36 AM


Dear Mr. Gupta, This is with reference to your e-mail regarding deduction of Relocation Charges of Rs.350/-. Kindly note that, we have already forwarded this issue with respective department for necessary review. We are working on it and will respond you shortly. We regret the inconvenience caused. For any further assistance, we request you to email us at CustomerCare@reliancedigitaltv.comor call Customer Care number at 1-800-200-9001(Toll Free)/18602006666(Chargeable). Please visit our website www.reliancedigitaltv.comfor any further information. It is always our endeavor to provide you with the best of services. Thanks & Regards, Sanjay Parmar Nodal OfficerReliance Digital TVDAKC - Navi Mumbai Fw: Reminder-2 Refund relocated charges_20086889666_Mahesh Chandra Gupta

Mahesh chand Gupta to: nodalofficer 09/24/2011 11:50 AM


Dear Sir,
I am pained to know your attention to the following lapse committed by your side,for the last twelve days ("Relocation Charges of Rs.350/-" deducted in my account) and in sprit of my several reminder no action has been taken yet by your side,it is very surprising me to see that with such an efficient department how can some one facing problem. now situation it's looking like that situtation is really out of control and its really given me MENTAL STRESS.

let me clear you sir if with in 2 days if ur not willing to solve my problem then definately i will take some further step.....

Regards
Mahesh Chandra Gupta
09307095651
--- On Wed, 21/9/11, nodalofficer@reliancedigitaltv.com <nodalofficer@reliancedigitaltv.com> wrote:

From: nodalofficer@reliancedigitaltv.com <nodalofficer@reliancedigitaltv.com>
Subject: Reference to your e-mail.
To: "Mahesh chand Gupta" <maheshu_ch123@yahoo.in>
Date: Wednesday, 21 September, 2011, 2:55 PM


Dear Mr. Gupta,

This is in response to your e-mail and subsequent telephonic conversation had with you today at 08:25 PM on number 9307095651 regarding
"Relocation Charges of Rs.350/-"

Kindly note that we have again forwarded your complaint to our concerned department for the necessary actions to be taken on priority basis. Please wait for resolution.

Whenever resolution will receive, you will be informed through mail or call.

It is always our endeavor to provide you with the best of services.

Sujeet Jain
Nodal Officer,
Reliance Digital TV,
DAKC - Navi Mumbai.




Fw: Reminder-1 Refund relocated charges_20086889666_Mahesh Chandra Gupta


Mahesh chand Gupta to: nodalofficer 09/21/2011 04:52 PM


Cc: rajesh.rg.gupta









Dear Sir,
As per telephonic discussion with your Executive and engineer we found engineer was misguide to Reliance Digital TV and intensely he log the wrong complaint that antenna was relocated from one place to another place.
As per your executive when antenna discontinue from his part it means it is relocate when first time, I talk to customer care executive (upper adjusted part of antenna has fallen down) he told me no charges will be deducted from your account and today I again talk to Mr. Vikas at 2:00 Pm he told me if antenna (upper adjusted part of antenna has fallen down), it means it is relocate, he answered me no, no any charges will be deducted from your account. if antenna replace from one side to another side then relocation charges will be deducted.

So plz either refund or balance in my next amount.

Kindly do the needful I am suffering from your service.


Regards

Mahesh Chand Gupta
9307095651

--- On Mon, 19/9/11, nodalofficer@reliancedigitaltv.com <nodalofficer@reliancedigitaltv.com> wrote:

From: nodalofficer@reliancedigitaltv.com <nodalofficer@reliancedigitaltv.com>
Subject: Reference to your e-mail.
To: "Mahesh chand Gupta" <maheshu_ch123@yahoo.in>
Date: Monday, 19 September, 2011, 11:31 AM


Dear Mr. Gupta,

This is in response to your e-mail and subsequent telephonic conversation had with you today at 04:40 PM on number 9307095651 regarding
"Relocation Charges of Rs.350/-"

Kindly note that we have forwarded your complaint to our concerned department for the necessary actions to be taken on priority basis. Please wait for resolution.

Whenever resolution will receive, you will be informed through mail or call.

Further to your complaint regarding poor services received from our Customer Care, we are deeply concerned by the feedback provided by you and also regret the inconvenience faced by you while using our services.

For any further assistance, we request you to email us at CustomerCare@reliancedigitaltv.com. Or call Customer Care number at 1-800-200-9001(Toll Free)/18602006666(Chargeable).

Please visit our website Reliance Digital TV for any further information.

It is always our endeavor to provide you with the best of services.

Sujeet Jain
Nodal Officer,
Reliance Digital TV,
DAKC - Navi Mumbai.




Reminder-1 Refund relocated charges_20086889666_Mahesh Chandra Gupta



Mahesh chand Gupta to: nodalofficer 09/16/2011 08:02 PM



Cc: customercare, rajesh.rg.gupta










Dear Sir,
This is to inform you that I was taken BIGTV connection 20086889666,dated 09/09/2011 I logged call for dislocate of antena due to wind, in customer care and after two days engineer Mr Narendra called me up for solution and visit at my office dated 11/09/2011 that time I was in office so i requested him to visit my home and resolve the problem but he went there he had some harsh conversation with my landlord and when its came in my knowledge i went there add resolve all issues even then he refused to solve my problem and went away from there.
Mr Narendra then logged and told that antena was relocate and for this company also deduct Rs 350. and discontinue my service, again i logged a call on 12 of Sep. (161409134 ) to short out problem but no budy bother it solve
Being customer this is my request to solve my problem as soon as possible and this all done intensely by the engineer even he accept this thing, Plz help me and solve my problem as soon as possible

Rgds
Mahesh Chandra Gupta
09307095651







The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.






The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

I am a subscriber from 22.06.2009
Place : Ettumanoor in Kottayam Dist
Complaint: Big TV Remote not working, whether it can be repaired locally?
Smart Card no:200 720 232 944
Mobile no: 944 711 4821
E mail: rojanjose.n@gmail.com
Address: Rojan Jose, Nadukkara, Madappad, Punnathura West.P.O, Ettumanoor -686 631

My Big TV connection no is 200637906581 , I have registered a job request for upgradation of HD from ordinary plan ,and the required amount was recharged through e-recharge . But even after one week , and till now there is no response from BIG TV local service peoples. My location is Tirunelveli , whenever i contact customercare , they told that within 24 hours , problem will be rectified. But no response from local service peoples

A.Selvakumar

Tirunelveli