I has re-charged Rs 500/- which was valid till 19th Aug. '10. There were some signal problem in certain channels so I had registered complain on their website. But w/o attending & solving the complaint, they have deducted Rs 350/- as visit chasrges of Service Engineer. The status of complaint shown in their website ai as under :

SR No. Contact date Nature of Querry Type
SR1807100355249 07/18/2010 15:00:57 Unable to view Service Blank/Blue/Black Screen
Due Date Closure Date Status
07/19/2010 07/21/2010 Close
15:00:57 10:51:13

When I ask for hard copy document which is supposed to be signed by customer as proof of the visit of their Service Engineer, they are not answering me. Failling which, I have requested to credit Rs 350/- in my a/c immediately.