I have connection number 1000167473 of TataSky. I registered a complaint on Oct 8, 2011 for blurry and unclear pictures. An engineer was deputed who said that the LMP was damaged and he claimed that he had changed it. He charged me Rs 150 cash for it.
Since the problem of blurry pictures was not solved I told the call centre again and also told them about the cash taken by the service engineer. He was surprised and told me that the latter was not supposed to take any cash from me.
Whatever happened the service engineer came back and this time told me that either the dish or the set-top box was faulty. He said he will bring another set-top box to check this. He came back and changed the set-top box but the picture problem remained.
Since it was evening he said he is unable to understand the problem and that another team will come tomorrow.
Noone came to me since then, despite repeated reminders. I suddenly get a message that my subscription is exhausted and in negative of almost Rs 200/-; whereas I had almost Rs 200/ in balance as on Oct 6. I called back the call centre and enquired why the balance was negative.
She told me that they have charged me for service engineer's visit plus for a new set-top box.
Strange!! My problem is not solved; the service engineer was obviously groping in the dark and working on hit and trial basis; and he promised another team will come back; and suddenly I find that the company unilaterally deducts an unknown amount from my subscription.
This is not only highly deficient service but also completely unethical.

Same with so many MNCs. TataSky (joint venture of Tata and Star) sucks you every time there is a fault in service and or delivery. They charge Rs 125/ for engineer's visit (who does not know his job - works on hit-n-trial), and then he changes (or at least tells us so) parts like LMP bottle on dish or even set-top box for which the company charges more. The worst is that the company does neither seek permission nor informs before deducting the amount from the advance subscription paid for digital channels.
Why do MNCs treat their customers like captive-primitives?